Are there any commercial businesses you will not clean?
Answer
In rare circumstances we may not be able to provide services. If a commercial property has special safety considerations, such as numerous toxic chemicals or other dangerous conditions, then we may not be able to provide cleaning services. The initial appointment allows us to determine the types of services needed and whether we can provide these services safely and effectively.
What is Bond Cleaning?
Answer
The Bond Cleaning packages and services provided by End Of Lease Cleaning are designed to ensure that the bond posted to rent a property is returned when the tenancy ends. We will clean the property from top to bottom, so the landlord or rental agent will be thrilled to provide a good reference and return the bond as long as the property has not been damaged in any way.
Are carpets and rugs cleaned?
Answer
The cleaners will vacuum all carpets and rugs. If steam or dry cleaning is needed we can arrange for these services but we do not provide them as part of our general cleaning services.
Do you clean homes and apartments or only offices and commercial structures?
Answer
We clean all types of properties. This includes homes, apartments, cottages, hotels, offices, retail structures, and commercial premises.
What if emergency cleaning is needed?
Answer
Sometimes emergency situations happen and cleaning services are needed quickly. Our emergency cleaning service can be reached 24/7, so we are available when you need us. We will get cleaners to the property ASAP to take care of your emergency cleaning needs. No advance notice is needed for emergency cleaning services.
Can I book daily services?
Answer
Yes. When you book the cleaning services you can choose to have these services performed as frequently as desired. Just specify this in the booking information and we will provide the services with the requested frequency until instructed otherwise.
Does the property need to be closed and empty for the cleaning services?
Answer
No. We can provide cleaning services at any time needed, even during the middle of the business day. It is important to note that if the office is open and in operation the time needed to clean may be longer due to this factor.
Do you remove grout stains?
Answer
Permanent grout stains require professional tile and grout restoration specialists to remove and may sometimes require regrouting, these are not services that we provide, and might sometimes require equipment that our team do not have available. We will only lightly clean your grout manually as part of our service. If you are in need for a specialist please refer to www.tilecleaners.com.au which is Australia's most popular tile and grout restoration business.
Are the cleaning technicians bonded?
What if I want additional cleaning services in addition to the Bond Cleaning package?
Answer
If additional cleaning tasks are desired simply list the additional cleaning services you want when you book the appointment and End Of Lease Cleaning will handle everything. These services will be performed as well as the package services during the scheduled appointment.
Do you clean stores?
Is the property exterior cleaned?
Answer
Not unless this service is requested when the booking is made.
Will the cleaners move items on desks?
Answer
No. The cleaners will dust the desks and items but can not be responsible for moving items because breakage or damage may occur.
How much advance notice is required?
Answer
We advise that you book your office cleaning appointment as soon as possible. This allows us to schedule the number of cleaners needed and ensures that you receive professional services and fantastic results.
Do you offer same day services?
Answer
No. We try to accommodate all of our clients but the bookings for our professional cleaners and office cleaning services fill up quickly. Without advance notice we can not guarantee that the cleaners needed will be available and scheduled for your office cleaning project.
Is End Of Lease Cleaning insured?
Answer
Yes, we are fully insured and certified in the cleaning industry.
Do you clean window interiors?
Are Bond Cleaning services and packages just for residential properties?
Answer
No. Commercial properties may also include a bond to ensure that the property is returned clean and in good condition. End Of Lease Cleaning can provide Bond Cleaning services for both residential and commercial properties of all sizes.
Do you clean window exteriors / or windows from the outside?
Answer
Yes. The interior windows will be cleaned thoroughly if it's added / requested when placing your booking. Window exteriors can also be cleaned upon request, however window cleaning (internal and external) can only be done for windows easily reachable without ladders. So with the exception of easily reachable ground floors and balconies, windows can only be cleaned internally unless easily reachable without ladders. If you need professional window cleaning for unreachable areas please book by adding a window cleaning service to your cart separately so the job can be assigned to someone with the required equipment, tools and experience. There is also no guarantee that we have someone available to clean external windows for hard to reach windows in your area, and this is charged at a different rate to normal cleaning as a team with different equipment and tools is required, which is different to the normal end of lease cleaner which doesn't have any of the ladders or tools required.
Do you clean window exteriors / or windows from the outside?
Answer
Yes. The interior windows will be cleaned thoroughly if it's added / requested when placing your booking. Window exteriors can be cleaned upon request, however window cleaning (internal and external) can only be done for windows easily reachable without ladders. So with the exception of easily reachable ground floors and balconies, windows can only be cleaned internally unless easily reachable without ladders. If you need professional window cleaning for unreachable areas please book by adding a window cleaning service to your cart separately so the job can be assigned to someone with the required equipment, tools and experience. There is also no guarantee that we have someone available to clean external windows for hard to reach windows in your area, and this is charged at a different rate to normal cleaning as a team with different equipment and tools is required, which is different to the normal end of lease cleaner which doesn't have any of the ladders or tools required.
Do you have insurance?
Do you clean ovens and fridges?
Do you clean balconies?
Do you clean windows?
Answer
We always clean the windows from inside, but the outside area is only done on request.
How much do you charge?
Answer
Our charges vary depending on the cleaner, location, number of hours and frequency, but they start from $30 per hour, 3 hours minimum.
Do you clean furnished houses? or only empty ones?
Answer
We clean both empty and furnished houses, but there are some breakable items that we don't move.
Do you clean window exteriors?
Answer
Yes, but this service must be requested at the time of the booking.
How many cleaners can I schedule?
Answer
Any number of cleaning technicians can be scheduled. If you feel that 20 technicians are needed then we can supply this number, but in most cases a much smaller team can get the job done quickly and effectively.
Why does End Of Lease Cleaning offer a discount for online bookings only?
Answer
End Of Lease Cleaning offers a discount for all online bookings because this system is faster, easier, and more convenient for consumers. This method also helps keep the costs lower as well.
How can I book a Bond Cleaning package?
Answer
All you have to do is book the desired package or services online. Go to the End Of Lease Cleaning website and use the link to go to Bookings. Request the cleaning services or packages that you want and then book these services for the desired appointment time.
Will the property exterior be cleaned with Bond Cleaning Services?
Answer
The Bond Cleaning package from End Of Lease Cleaning does not offer exterior cleaning as part of the standard services, but this task can be scheduled if you want the exterior cleaned. Simply request these services when you book the appointment.
What happens if my landlord refuses to return my bond?
Answer
If the landlord refuses to return the bond ask for an itemized list of problems. The cleaning technicians from End Of Lease Cleaning will come back and clean the problem items again at no charge so that the landlord is satisfied.
Does the property need to be emptied and vacant before the cleaning starts?
Answer
Typically the Bond Cleaning package is performed after you have vacated the property and the home is empty but this is not always the case. End Of Lease Cleaning will clean the property even if there are still furnishings and household belongings inside, but this will take longer, cost more, and there are items that our technicians will not move.
How does the Bond Back Guarantee From End Of Lease Cleaning Work?
Answer
We will ensure that the property will meet the cleanliness standards of the landlord or rental agent, and the bond will be returned as long as the property is still in the same physical condition it was received in. We will work with the landlord or rental agent to ensure that your bond is returned unless you request that we stop before we are finished providing the services booked.
If your landlord isn’t happy with the clean our team will return quickly to clean any missed items and you will only be charged for the extra time taken to clean, without having to pay the minimum booking charges again. This is only valid if the feedback is made within 24 hours after the clean is complete as items can get dusty and dirty again, so you must ensure that you or your landlord checks the property right after our team has completed their work.
Do you steam clean carpets?
Answer
Yes we can, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work.
Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.
Do you clean carpets?
Answer
No. Carpets that need to be steam cleaned or dry cleaned require additional arrangements. We can recommend companies for this service but we do not provide steam cleaning or dry cleaning for carpet.
Are window exteriors cleaned?
Answer
Our cleaners can clean window exteriors but only upon request. However, please note that window cleaning (internal and external) can only be done for windows easily reachable without ladders. So with the exception of easily reachable ground floors and balconies, windows can only be cleaned internally unless they are easily reachable without ladders. If you need professional window cleaning for hard to reach areas please request it by adding a window cleaning service to your cart separately so that booking can be assigned to someone with the required equipment, tools and experience, as this service is different from general house and end of lease cleaning and is not required as part of the standard bond clean.
Please note that our End of Lease cleaners don't have ladders, and professional window cleaners for hard to reach areas don't generally do general house cleaning or end of lease cleaning, so these are completely different services done by different teams and are charged at completely different rates as they require different equipment, tools and experience.
Is rubbish removed from the property?
Answer
Yes, if this service is requested. For an additional charge all garbage and rubbish inside and outside of the property can be removed and disposed of.
Are ceiling fans dusted?
Answer
Only on request except if the service is included in one of the many packages offered. If you request this service when booking the appointment then the cleaners will dust the ceiling fans during the visit.
Will you remove any abandoned property?
Answer
No. The cleaning technicians will remove household garbage and debris, but any abandoned property must be addressed separately. If the tenants abandoned property and left then the client can request that we remove the items as rubbish. We will not move any large, bulky, or heavy items including furniture or electronics, and the technicians will not be responsible for the condition of the items.
What if all the furnishings and household items are abandoned?
Answer
We will remove all of the smaller light items and clean around the items that we will not move. Special arrangements can be made for the complete removal of all the abandoned property but we do not perform furniture removal or heavy lifting. These services must be provided by another company, and we can make recommendations if needed.
Can you provide a dumpster for the rubbish?
Answer
No, but we can advise you on who to contact for this service.
Do I have to provide the cleaning supplies?
Answer
No. Our cleaning technicians will arrive with all of the supplies and equipment needed to perform the requested services.
What cleaning supplies are used?
Answer
Our cleaning technicians will use a range of cleaning products and supplies, all of which are safe and not toxic. These products are friendly to people, animals, and the environment.
Do you remove grout stains?
Answer
Permenent grout stains require professional tile and grout restoration specialists to remove and may sometimes require regrouting, these are not services that we provide. We will only lightly clean your grout manually as part of our service. If you are in need for a specialist we can reccommend a company that specialises in tile and grout restoration.
Is the property outside of the home cleaned as well?
Answer
This can be arranged with advance notice but is not included in most service packages.
Do you clean garages? What about balconies?
Answer
Yes to both questions. We can arrange to clean your garage, basement, patio, or balcony while we are providing other cleaning services or as a stand alone cleaning service. Simply request this when you book the appointment.
What cleaning packages are offered?
Answer
End Of Lease Cleaning offers a variety of cleaning packages specifically designed to meet certain needs and situations. Every cleaning service offered can be ordered separately or a complete package can be chosen or designed to meet your exact needs and preferences.
Do you provide emergency cleaning services?
Answer
Yes. While advance notice is recommended we understand that emergencies happen, and cleaning services may be needed immediately. Our emergency cleaning services are available around the clock, 7 days a week, to meet any emergency needs you have for cleaning technicians.
What is the cost for the Builders Clean service?
Answer
The final cost for the Builders Clean can vary significantly. Our pricing structure is easy to follow because we charge a flat hourly rate per cleaner. This rate is multiplied by the number of cleaners booked and then the total amount of hours required to complete the cleaning services. Some services may require additional equipment fees, and these will be calculated in as well if the equipment is needed for requested services.
What is the hourly rate charged per cleaner?
Answer
We charge a flat rate per hour per cleaner. Every booking will receive a minimum of 2 cleaners and possibly more, depending on the specific project and cleaning services requested.
How long does it take to clean offices?
Answer
The time required for office cleaning can vary significantly, and will depend on the specific size of the offices and their general condition.
How many cleaners will be scheduled?
Answer
We schedule a team with a minimum of 2 professional cleaners, but the actual number will vary depending on the size of the project and any additional services requested. We can arrange for any number of cleaners that you may need.
Are cobwebs removed on the home exterior?
Answer
Only if requested when the initial services are booked.
What if I am not happy with the results?
Answer
If you are not happy with the cleaning services received simply send an email listing the items you are unsatisfied with, and this complaint email must be sent to us within 36 hours of the services being provided. We will send a team of professional cleaners to clean the items again but we require 1 day advance notice for scheduling purposes.
What if emergency cleaning is needed because of flooding or other unforeseen events?
Answer
End Of Lease Cleaning offers 24/7 emergency professional cleaning services. When you request emergency cleaning services there is no advance notice needed and we will send the needed technicians out as soon as possible.
Will the cleaners dust everything?
Answer
The cleaning technicians will dust all surfaces up to arm's reach that can be easily accessed. Certain items will not be moved, and there are some items and components above arm level that will not be dusted unless specifically requested.
Are knickknacks moved when dusting surfaces?
Answer
No. Our professional technicians will not lift or move items that are delicate or easily broken. These items will be carefully dusted and left in place.
What debris is removed from the home?
Answer
All household garbage and rubbish will be removed and placed in the proper receptacle outside. Unless specific arrangements have been made the cleaners will not remove construction debris, chemicals or other toxic substances, or other types of debris.
Do you dispose of toxic chemicals or other dangerous items?
Answer
No. If the home has toxic chemicals or other items of a dangerous nature then we may not be able to provide cleaning services until these materials are removed and properly disposed of.
Do you clean garages?
Answer
Yes, on request. This service includes dusting, sweeping, and cobweb removal. Additional services for this area can also be arranged.
Do you clean patios?
Answer
Yes, if this service is requested when the appointment is booked.
Can cleaning services be arranged for basements?
Answer
Yes, but you must request these services when you book the appointment for the cleaning.
Does the home or apartment need to be empty?
Answer
For most Move Out Cleaning services the home has been vacated but we also clean furnished properties as well. Furnishings will slow down the process some but can be accommodated. If the property is furnished then the cleaning costs and time required are usually greater because of this fact, and there are some items that will not be moved.
Is advance notice needed?
Answer
We try to accommodate every customer and while advance notice may not always be needed it is advised. Short notice bookings may run into scheduling difficulties which make it impossible to provide the services immediately. Our 24/7 emergency services are the exception but for normal bookings we advise as much advance notice as possible to ensure that the cleaners and equipment will be available when needed.
What if more than 1 cleaner is needed?
Answer
We can arrange for any number of cleaners for your booking. A minimum of 2 cleaners will be sent for every booking and this number will be increased if necessary based on the services required and the size and complexity of the property.
How far ahead do I need to book Move In Cleaning services?
Answer
We suggest that you book the needed Move In Cleaning services as soon as you become aware that these services are needed. End Of Lease Cleaning does not require a large amount of notice in most cases, but if you wait too long it may not be possible to schedule the cleaners needed for the job on the day desired. Booking in advance as much as possible will help allow us to provide the services desired when you want them.
Can other cleaning services be arranged for the same time?
Answer
Yes. If you want additional services you only have to request them when you book the appointment. We will arrange for all of the desired cleaning services to be provided when you make the booking, and schedule any additional equipment or professional cleaners that may be needed.
