We are no longer able to provide carpet steam cleaning services. If you need carpet steam cleaning then please book that service through another company. If you are looking for recommendations then you can try https://www.allcarpets.com.au

Yes. When the cleaning technicians arrive the services desired will be discussed and the condition of the property will be evaluated. An estimate will be provided, and if you agree to the services the work will be started immediately in most cases.

No. Our cleaners do not move furniture, other heavy objects, or items that are fragile and may be broken very easily. These items must be moved before our arrival. Our cleaners will assist when possible if needed in moving small lightweight items that are sturdy and not fragile.

All of the cleaners at End Of Lease Cleaning are fully trained and have experience in the professional cleaning industry. Our cleaners always work in teams with a minimum of two individuals, to ensure that the job is completed properly and there are no safety concerns.

No. We clean furnished homes as well but there are certain items that we will not move because they are fragile or breakable. Homes that are furnished usually take longer to clean so they will cost more in most cases. Please note that our insurance only covers our cleaning work and does not cover any damage that might happen to your furniture while moving it around. We are not to be held liable for any damage caused to your furniture while moving it for cleaning.

End Of Lease Cleaning will provide all of the cleaning supplies and equipment needed for the requested services. These supplies are added to the cost of the service.

We can clean your garage if this service is needed. We will not go through a packed garage and sort your items for you but we can sweep, remove cobwebs, and perform other general cleaning services for this room on request.

Yes, all our cleaners are insured. However the insurance only covers the cleaning work and does not cover any damage or breakage that might occur to your furniture while moving it.

Some objects are too heavy or too fragile for our cleaners to deal with. Glass knickknacks, heavy tables, and other similar items are difficult or fragile and our cleaners can not take responsibility for moving them.

Most jobs involve a team of 1-3 cleaners but arrangements can be made if more cleaners are needed. If you want a specific number of cleaners then please put that in your notes when making the booking and we will try our best to organize that for your booking.

We can arrange to have any number of cleaners available for your scheduled appointment, whether you need 2 cleaners or 20. If a large number of cleaning specialists will be needed this must be specified in advance when the appointment is booked.

We are no longer able to provide carpet steam cleaning services. If you need carpet steam cleaning then please book that service through another company. If you are looking for recommendations then you can try https://www.allcarpets.com.au

We can provide general cleaning services for basements upon request. This includes dusting, sweeping, and cobweb removal. Additional services can also be arranged on request.

Yes. All of the products used for cleaning are safe, non toxic, and friendly to the environment.

Certainly, windows interiors can be cleaned if the this is added / requested when placing your booking. Window exteriors can be cleaned upon request. However, please note that window cleaning (internal and external) can only be done for windows easily reachable without ladders. So with the exception of easily reachable ground floors and balconies, windows can only be cleaned internally unless they are easily reachable without ladders. If you need professional window cleaning for hard to reach areas please request it by adding a window cleaning service to your cart separately so that booking can be assigned to someone with the required equipment, tools and experience, as this service is different from general house and end of lease cleaning and is not required as part of the standard bond clean. Please note that our End of Lease cleaners don't have ladders, and professional window cleaners for hard to reach areas don't generally do general house cleaning or end of lease cleaning, so these are completely different services done by different teams and are charged at completely different rates as they require different equipment, tools and experience

The time required will depend on the size of your home and the condition of the property.

Every Move In Cleaning booking is different. The number of cleaners needed will depend on the size of your home, whether it is empty or furnished, and the general condition of the property. We can provide any number of professional cleaners required so we can handle any job no matter how large or small it may be.

We do not provide fixed quotes for our jobs, our services are simply charged by the hour and the quote estimate generated is based on the average time it takes to clean a similar property / item. Since this service is charged by time, if your landlord isn’t happy with the clean-up, our team is ready to return to clean any missed items, and you will only be charged for the extra time required to clean the missed or unsatisfactory items, without having to pay the minimum booking charges again. It's your responsibility to ensure we have access to return to the property to clean or redo any items that might have been missed or are unsatisfactory, even if your lease has ended, and we do not accept any responsibility in the case that you are no longer able to provide access to the property. You are still required to pay for the time our cleaners spend on site even if there is a complaint from you or from your real estate agent or landlord, and no refunds will be given for time spent cleaning under any circumstances, as having to return back to clean missed or unsatisfactory items is a normal thing and it’s very easy to have missed some details during the clean, especially when the job is large or the place is very dirty to start with, and since you were not charged for that extra time to clean the complaint items initially, you will be required to pay for the extra time required upon our cleaners return to the property. Our guarantee is only valid when feedback is made within 24 hours after the clean is complete as items can get dusty and dirty again very quickly. It is your responsibility to ensure that you or your landlord checks the property quickly after our team has completed their work. We recommend that you or are representative from your side are present onsite when our cleaners are finished with your cleaning to go through all details with our cleaners and ensure everything is done up to standards and that nothing has been missed, and that you are available to answer our calls during while the cleaning is taking place for when we have questions regarding the job or when we need clarification regarding requirements, expectations, access, estimated time required, and payment. You are required to send us an email which lists the items that need to be cleaned again so we can schedule it again with our cleaners. Any complaint must be made within 24 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 24 hours of the cleaning services being provided.

We suggest that you book the services needed as soon as possible. We try to oblige last minute bookings but this is not always possible.

The time required for End Of Lease Cleaning to provide Move In Cleaning services can vary widely. The exact time spent will depend on the size and complexity of your home, as well as the general condition present when the cleaners arrive for the scheduled appointment.

Wooden floors are swept and mopped as a standard part of our cleaning services. If polishing or waxing is desired then we can reccommend the right company for waxing and polishing your wooden floors

Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.

Yes.

We clean tiles in the bathroom and kitchen with all services but this is a light cleaning not a professional restoration clean. If you have tiles that are in bad condition or has become discoloured or stained that you want restored then you need to let us know this in advance because these problems require professional tile and grout cleaning that needs to be organised with a specialised team, this service is also charged per m2. Tile and Grout cleaning is a specialised service that requires specialised equipment and experience and is not part of the end of lease cleaning services. If you require tile and grout cleaning services please book it as a separate service.

No. Whenever possible the cleaning technicians will assist with light objects that are not fragile, but they can not be held responsible for any furniture moved because damage may occur. Heavy furniture will not be moved at all because of the potential for damage and injury involved. Please note that our insurance only covers our cleaning work and does not cover any items or furniture that might be broken or damaged while moving them around and that we do accept any liability for any damage to any items or furniture left at your property.

Payment for the cleaning services are due immediately when the job is finished. Every booking is different, and may require a different amount of time and number of cleaners.

Sometimes. The full amount due for the services provided is expected when the services are finished and the cleaning is complete. For some bookings, such as large orders where many cleaners are needed, a deposit may be required depending on the specific circumstances.

No. End Of Lease Cleaning can clean homes and commercial buildings which are furnished as well as those that are empty. Furnished homes require a longer cleaning time and the cost is more because of the furnishings, and there are some objects that our cleaners will not touch due to value or fragility issues.

Yes.

Exterior cobwebs can be removed upon request. This service must be requested in advance when the appointment is scheduled. Interior cobwebs are removed as part of the general cleaning services.