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Everything you want to know, laid out clearly in one place.
Yes, all our cleaners are insured. However the insurance only covers the cleaning work and does not cover any damage or breakage that might occur to your furniture while moving it.
We are no longer able to provide carpet steam cleaning services. If you need carpet steam cleaning then please book that service through another company. If you are looking for recommendations then you can try https://www.allcarpets.com.au
Certainly, windows interiors can be cleaned if the this is added / requested when placing your booking. Window exteriors can be cleaned upon request. However, please note that window cleaning (internal and external) can only be done for windows easily reachable without ladders. So with the exception of easily reachable ground floors and balconies, windows can only be cleaned internally unless they are easily reachable without ladders. If you need professional window cleaning for hard to reach areas please request it by adding a window cleaning service to your cart separately so that booking can be assigned to someone with the required equipment, tools and experience, as this service is different from general house and end of lease cleaning and is not required as part of the standard bond clean. Please note that our End of Lease cleaners don't have ladders, and professional window cleaners for hard to reach areas don't generally do general house cleaning or end of lease cleaning, so these are completely different services done by different teams and are charged at completely different rates as they require different equipment, tools and experience
Wooden floors are swept and mopped as a standard part of our cleaning services. If polishing or waxing is desired then we can reccommend the right company for waxing and polishing your wooden floors
Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.
No. Our cleaners do not move furniture, other heavy objects, or items that are fragile and may be broken very easily. These items must be moved before our arrival. Our cleaners will assist when possible if needed in moving small lightweight items that are sturdy and not fragile.
Some objects are too heavy or too fragile for our cleaners to deal with. Glass knickknacks, heavy tables, and other similar items are difficult or fragile and our cleaners can not take responsibility for moving them.
All of the cleaners at End Of Lease Cleaning are fully trained and have experience in the professional cleaning industry. Our cleaners always work in teams with a minimum of two individuals, to ensure that the job is completed properly and there are no safety concerns.
We can arrange to have any number of cleaners available for your scheduled appointment, whether you need 2 cleaners or 20. If a large number of cleaning specialists will be needed this must be specified in advance when the appointment is booked.
We are no longer able to provide carpet steam cleaning services. If you need carpet steam cleaning then please book that service through another company. If you are looking for recommendations then you can try https://www.allcarpets.com.au