We are no longer able to provide carpet steam cleaning services. If you need carpet steam cleaning then please book that service through another company. If you are looking for recommendations then you can try https://www.allcarpets.com.au

Yes. When the cleaning technicians arrive the services desired will be discussed and the condition of the property will be evaluated. An estimate will be provided, and if you agree to the services the work will be started immediately in most cases.

No. Our cleaners do not move furniture, other heavy objects, or items that are fragile and may be broken very easily. These items must be moved before our arrival. Our cleaners will assist when possible if needed in moving small lightweight items that are sturdy and not fragile.

All of the cleaners at End Of Lease Cleaning are fully trained and have experience in the professional cleaning industry. Our cleaners always work in teams with a minimum of two individuals, to ensure that the job is completed properly and there are no safety concerns.

Yes, all our cleaners are insured. However the insurance only covers the cleaning work and does not cover any damage or breakage that might occur to your furniture while moving it.

Some objects are too heavy or too fragile for our cleaners to deal with. Glass knickknacks, heavy tables, and other similar items are difficult or fragile and our cleaners can not take responsibility for moving them.

We can arrange to have any number of cleaners available for your scheduled appointment, whether you need 2 cleaners or 20. If a large number of cleaning specialists will be needed this must be specified in advance when the appointment is booked.

We are no longer able to provide carpet steam cleaning services. If you need carpet steam cleaning then please book that service through another company. If you are looking for recommendations then you can try https://www.allcarpets.com.au

Certainly, windows interiors can be cleaned if the this is added / requested when placing your booking. Window exteriors can be cleaned upon request. However, please note that window cleaning (internal and external) can only be done for windows easily reachable without ladders. So with the exception of easily reachable ground floors and balconies, windows can only be cleaned internally unless they are easily reachable without ladders. If you need professional window cleaning for hard to reach areas please request it by adding a window cleaning service to your cart separately so that booking can be assigned to someone with the required equipment, tools and experience, as this service is different from general house and end of lease cleaning and is not required as part of the standard bond clean. Please note that our End of Lease cleaners don't have ladders, and professional window cleaners for hard to reach areas don't generally do general house cleaning or end of lease cleaning, so these are completely different services done by different teams and are charged at completely different rates as they require different equipment, tools and experience

We do not provide fixed quotes for our jobs, our services are simply charged by the hour and the quote estimate generated is based on the average time it takes to clean a similar property / item. Since this service is charged by time, if your landlord isn’t happy with the clean-up, our team is ready to return to clean any missed items, and you will only be charged for the extra time required to clean the missed or unsatisfactory items, without having to pay the minimum booking charges again. It's your responsibility to ensure we have access to return to the property to clean or redo any items that might have been missed or are unsatisfactory, even if your lease has ended, and we do not accept any responsibility in the case that you are no longer able to provide access to the property. You are still required to pay for the time our cleaners spend on site even if there is a complaint from you or from your real estate agent or landlord, and no refunds will be given for time spent cleaning under any circumstances, as having to return back to clean missed or unsatisfactory items is a normal thing and it’s very easy to have missed some details during the clean, especially when the job is large or the place is very dirty to start with, and since you were not charged for that extra time to clean the complaint items initially, you will be required to pay for the extra time required upon our cleaners return to the property. Our guarantee is only valid when feedback is made within 24 hours after the clean is complete as items can get dusty and dirty again very quickly. It is your responsibility to ensure that you or your landlord checks the property quickly after our team has completed their work. We recommend that you or are representative from your side are present onsite when our cleaners are finished with your cleaning to go through all details with our cleaners and ensure everything is done up to standards and that nothing has been missed, and that you are available to answer our calls during while the cleaning is taking place for when we have questions regarding the job or when we need clarification regarding requirements, expectations, access, estimated time required, and payment. You are required to send us an email which lists the items that need to be cleaned again so we can schedule it again with our cleaners. Any complaint must be made within 24 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 24 hours of the cleaning services being provided.

Wooden floors are swept and mopped as a standard part of our cleaning services. If polishing or waxing is desired then we can reccommend the right company for waxing and polishing your wooden floors

Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.