FAQS

End Of Lease cleaning can provide services for empty buildings and furnished structures, whether these are homes, offices, factories, or another property type. Furnished properties will generally cost more to clean because additional time is needed because of the furnishings in place.

We are fully insured.

Advance notice is required for Builders Clean services. While there is no set amount of advance notice required these services are in high demand so it is not always possible to provide them on short notice. Booking the appointment as early as you possibly can will help guarantee your place on the schedule, and ensure that all of the cleaners and equipment needed is available on the date you need them.

Yes. For Builders Clean services we have a 6 hour minimum requirement. This allows our cleaners to ensure that the property is ready to be shown or occupied, and has been thoroughly cleaned. Some properties may require longer and that is not a problem because there is an hourly rate charged so the price can be adjusted for this.

End Of Lease Cleaning has a very high client satisfaction rate, and we take all client complaints, comments, and feedback very seriously. If you are unhappy about any of the services provided please contact us immediately so the issue can be resolved quickly. All complaints must be made within the first 36 hours after the services were provided or the complaint will not be regarded as valid. This is due to the fact that dust starts to accumulate again as soon as the property is clean and the cleaners leave the location.

There are some items that our professional cleaners will not move around because they can easily be broken, and furnishings may be heavy. Our cleaners can not be held responsible for any items moved.

Carpets and rugs are vacuumed as part of the standard cleaning service. Steam cleaning can be arranged but this is not included in the standard cleaning services that we provide. If you require steam cleaning please ensure you book this when making the booking so we can assign a team that can perform steam cleaning to your job. Not all of our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

It depends on the type of debris that needs to be removed. Upon request the cleaners will remove any household garbage and debris. Construction debris such as concrete, cement, wood, and other materials are not typically removed. Some construction debris must be specially disposed of and our cleaners can not take responsibility for any debris outside of household rubbish unless special arrangements are made in advance.

No. If a dumpster is needed for household garbage then this must be arranged by the property owner. We do not provide dumpster receptacles, but we can make recommendations for clients who need this type of service.

Do you provide the necessary equipment and cleaning supplies?

Yes. All of our professional cleaners have been extensively trained, and they all have experience with professional cleaning.

Yes. The interior windows will be cleaned thoroughly, and this includes dusting the ledge. Window exteriors can be cleaned on request, however window cleaning (internal and external) only includes window cleaning for windows reachable without ladders. So with the exception of easily reachable ground floors and balconies, windows can only be cleaned internally unless easily reachable without ladders. If you need professional window cleaning for unreachable areas please book by adding a window cleaning service to your cart separately so the job can be assigned to someone with the required equipment, tools and experience. There is also no guarantee that we have someone available to clean external windows for hard to reach windows in your area, and this is charged at a different rate to normal cleaning as a team with different equipment and tools is required, which is different to the normal end of lease cleaner which doesn't have any of the ladders or tools required.

Garages, basements, and patios can be cleaned if requested. This includes sweeping, dusting, and other general cleaning services.

Blinds will be dusted thoroughly. If blinds need to be deep cleaned this service is available on request when you book the appointment.

With our Builders Clean service the entire interior of the home will be ready for showing. If the exterior needs to be cleaned this can be arranged when the appointment is booked as well. The time required for the cleaning will be longer if the home exterior is included, and this means a higher cost.

No. All of the cleaning products and supplies used are environmentally friendly and non toxic. You get the clean property that you want without any harmful residues or toxic chemicals.

We offer a number of different packages designed to meet all of the needs of our clients. There are packages for periodic cleaning visits, for specific circumstances and situations, and for specific cleaning services.

We suggest that you book the services needed as soon as possible. We try to oblige last minute bookings but this is not always possible.

Yes, all our cleaners are insured. However the insurance only covers the cleaning work and does not cover any damage or breakage that might occur to your furniture while moving it.

We are no longer able to provide carpet steam cleaning services. If you need carpet steam cleaning then please book that service through another company. If you are looking for recommendations then you can try https://www.allcarpets.com.au

We clean tiles in the bathroom and kitchen with all services but this is a light cleaning not a professional restoration clean. If you have tiles that are in bad condition or has become discoloured or stained that you want restored then you need to let us know this in advance because these problems require professional tile and grout cleaning that needs to be organised with a specialised team, this service is also charged per m2. Tile and Grout cleaning is a specialised service that requires specialised equipment and experience and is not part of the end of lease cleaning services. If you require tile and grout cleaning services please book it as a separate service.

Yes.

Certainly, windows interiors can be cleaned if the this is added / requested when placing your booking. Window exteriors can be cleaned upon request. However, please note that window cleaning (internal and external) can only be done for windows easily reachable without ladders. So with the exception of easily reachable ground floors and balconies, windows can only be cleaned internally unless they are easily reachable without ladders. If you need professional window cleaning for hard to reach areas please request it by adding a window cleaning service to your cart separately so that booking can be assigned to someone with the required equipment, tools and experience, as this service is different from general house and end of lease cleaning and is not required as part of the standard bond clean. Please note that our End of Lease cleaners don't have ladders, and professional window cleaners for hard to reach areas don't generally do general house cleaning or end of lease cleaning, so these are completely different services done by different teams and are charged at completely different rates as they require different equipment, tools and experience

Yes.

Wooden floors are swept and mopped as a standard part of our cleaning services. If polishing or waxing is desired then we can reccommend the right company for waxing and polishing your wooden floors

Exterior cobwebs can be removed upon request. This service must be requested in advance when the appointment is scheduled. Interior cobwebs are removed as part of the general cleaning services.

Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.

All of the cleaners at End Of Lease Cleaning are fully trained and have experience in the professional cleaning industry. Our cleaners always work in teams with a minimum of two individuals, to ensure that the job is completed properly and there are no safety concerns.

We can arrange to have any number of cleaners available for your scheduled appointment, whether you need 2 cleaners or 20. If a large number of cleaning specialists will be needed this must be specified in advance when the appointment is booked.