Yes. End Of Lease Cleaning has all of the required and recommended insurance coverage for the industry.

The number of cleaners needed for a property will depend on many factors. The size of the property, the scope of the cleaning services requested, and any special tasks needed will be used to figure the optimal number of cleaners that will be needed to take care of the project quickly and professionally.

Yes. You book the services that you need when you need them. This means that you decide how often services are received and what services are booked.

Yes. We understand that emergencies happen at inconvenient times, like the middle of the night or on weekends. Our emergency cleaning services are available around the clock every day of the year.

Yes. Every property benefits from being thoroughly cleaned once or twice a year. Our Spring Cleaning services are designed to get areas that general daily cleaning often misses or overlooks. These services also deep clean surfaces and rooms, leaving your property in perfect shape.

Yes. We can arrange for any number of cleaning technicians so we can handle even the largest commercial properties.

End Of Lease Cleaning can provide Spring Cleaning services as often as you feel these are needed. Most properties should be done 1 or 2 times a year at a minimum.

No. Window exteriors can be cleaned as an additional service but you must request this service when you book the appointment.

The standard list of services in the Spring Cleaning package only covers the home interior. The exterior of the home can be cleaned if this service is requested as an additional service.

Household rubbish removed by the cleaners will be placed outside in the receptacle provided by the client.

End Of Lease Cleaning can provide basement cleaning on request. This must be requested when the appointment is booked.

Yes, if this service is requested.

Yes. You will not have to provide anything, the cleaners will bring all of the equipment and supplies needed for the services and packages requested.

Not as part of the standard service. The technicians will vacuum and edge carpets but we do not steam clean carpets. If you want your carpets steam cleaned then please ensure you include this in your booking so we can organize the steam cleaning for you with one of our teams that specialises in steam cleaning.

The cost of the Spring Cleaning package will depend on several things. The number of cleaning technicians needed, the time spent providing the services, and any additional services requested are all included in the final cost of the package.

Knickknacks and other items that can easily be broken will not be moved by the cleaning technicians. This is also true of electronic equipment.

No. Our cleaning technicians can not be responsible for moving furniture or items that could be broken. If possible the technicians will assist with light items but they can not be responsible for the outcome.

We do not provide fixed quotes for our jobs, our services are simply charged by the hour and the quote estimate generated is based on the average time it takes to clean a similar property / item. Since this service is charged by time, if your landlord isn’t happy with the clean-up, our team is ready to return to clean any missed items, and you will only be charged for the extra time required to clean the missed or unsatisfactory items, without having to pay the minimum booking charges again. It's your responsibility to ensure we have access to return to the property to clean or redo any items that might have been missed or are unsatisfactory, even if your lease has ended, and we do not accept any responsibility in the case that you are no longer able to provide access to the property. You are still required to pay for the time our cleaners spend on site even if there is a complaint from you or from your real estate agent or landlord, and no refunds will be given for time spent cleaning under any circumstances, as having to return back to clean missed or unsatisfactory items is a normal thing and it’s very easy to have missed some details during the clean, especially when the job is large or the place is very dirty to start with, and since you were not charged for that extra time to clean the complaint items initially, you will be required to pay for the extra time required upon our cleaners return to the property. Our guarantee is only valid when feedback is made within 24 hours after the clean is complete as items can get dusty and dirty again very quickly. It is your responsibility to ensure that you or your landlord checks the property quickly after our team has completed their work. We recommend that you or are representative from your side are present onsite when our cleaners are finished with your cleaning to go through all details with our cleaners and ensure everything is done up to standards and that nothing has been missed, and that you are available to answer our calls during while the cleaning is taking place for when we have questions regarding the job or when we need clarification regarding requirements, expectations, access, estimated time required, and payment. You are required to send us an email which lists the items that need to be cleaned again so we can schedule it again with our cleaners. Any complaint must be made within 24 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 24 hours of the cleaning services being provided.

Our Spring Cleaning package involves cleaning your property completely, and this requires a significant amount of time. Even smaller homes and apartments will take a minimum of 2 hours for the standard listed services when a team of 2 cleaners is used.

End Of Lease Cleaning recommends booking the needed cleaning services as soon as possible. This will ensure that appropriate scheduling of the technicians and any needed equipment can be done. Emergency cleaning services are always available and do not require advance notice.

No. Our cleaning technicians can clean properties that are furnished, as well as those which are empty. Furnishings will normally require more time for the cleaning services and furnished homes or properties will normally take longer to clean thoroughly.

We are no longer able to provide carpet steam cleaning services. If you need carpet steam cleaning then please book that service through another company. If you are looking for recommendations then you can try https://www.allcarpets.com.au

Yes. When the cleaning technicians arrive the services desired will be discussed and the condition of the property will be evaluated. An estimate will be provided, and if you agree to the services the work will be started immediately in most cases.

All of the cleaners at End Of Lease Cleaning are fully trained and have experience in the professional cleaning industry. Our cleaners always work in teams with a minimum of two individuals, to ensure that the job is completed properly and there are no safety concerns.

No. Our cleaners do not move furniture, other heavy objects, or items that are fragile and may be broken very easily. These items must be moved before our arrival. Our cleaners will assist when possible if needed in moving small lightweight items that are sturdy and not fragile.

End Of Lease Cleaning will provide all of the cleaning supplies and equipment needed for the requested services. These supplies are added to the cost of the service.

We can clean your garage if this service is needed. We will not go through a packed garage and sort your items for you but we can sweep, remove cobwebs, and perform other general cleaning services for this room on request.

Yes, all our cleaners are insured. However the insurance only covers the cleaning work and does not cover any damage or breakage that might occur to your furniture while moving it.

Some objects are too heavy or too fragile for our cleaners to deal with. Glass knickknacks, heavy tables, and other similar items are difficult or fragile and our cleaners can not take responsibility for moving them.

Most jobs involve a team of 1-3 cleaners but arrangements can be made if more cleaners are needed. If you want a specific number of cleaners then please put that in your notes when making the booking and we will try our best to organize that for your booking.

We can arrange to have any number of cleaners available for your scheduled appointment, whether you need 2 cleaners or 20. If a large number of cleaning specialists will be needed this must be specified in advance when the appointment is booked.

We can provide general cleaning services for basements upon request. This includes dusting, sweeping, and cobweb removal. Additional services can also be arranged on request.

We are no longer able to provide carpet steam cleaning services. If you need carpet steam cleaning then please book that service through another company. If you are looking for recommendations then you can try https://www.allcarpets.com.au

Yes. All of the products used for cleaning are safe, non toxic, and friendly to the environment.

Certainly, windows interiors can be cleaned if the this is added / requested when placing your booking. Window exteriors can be cleaned upon request. However, please note that window cleaning (internal and external) can only be done for windows easily reachable without ladders. So with the exception of easily reachable ground floors and balconies, windows can only be cleaned internally unless they are easily reachable without ladders. If you need professional window cleaning for hard to reach areas please request it by adding a window cleaning service to your cart separately so that booking can be assigned to someone with the required equipment, tools and experience, as this service is different from general house and end of lease cleaning and is not required as part of the standard bond clean. Please note that our End of Lease cleaners don't have ladders, and professional window cleaners for hard to reach areas don't generally do general house cleaning or end of lease cleaning, so these are completely different services done by different teams and are charged at completely different rates as they require different equipment, tools and experience

The time required will depend on the size of your home and the condition of the property.

We do not provide fixed quotes for our jobs, our services are simply charged by the hour and the quote estimate generated is based on the average time it takes to clean a similar property / item. Since this service is charged by time, if your landlord isn’t happy with the clean-up, our team is ready to return to clean any missed items, and you will only be charged for the extra time required to clean the missed or unsatisfactory items, without having to pay the minimum booking charges again. It's your responsibility to ensure we have access to return to the property to clean or redo any items that might have been missed or are unsatisfactory, even if your lease has ended, and we do not accept any responsibility in the case that you are no longer able to provide access to the property. You are still required to pay for the time our cleaners spend on site even if there is a complaint from you or from your real estate agent or landlord, and no refunds will be given for time spent cleaning under any circumstances, as having to return back to clean missed or unsatisfactory items is a normal thing and it’s very easy to have missed some details during the clean, especially when the job is large or the place is very dirty to start with, and since you were not charged for that extra time to clean the complaint items initially, you will be required to pay for the extra time required upon our cleaners return to the property. Our guarantee is only valid when feedback is made within 24 hours after the clean is complete as items can get dusty and dirty again very quickly. It is your responsibility to ensure that you or your landlord checks the property quickly after our team has completed their work. We recommend that you or are representative from your side are present onsite when our cleaners are finished with your cleaning to go through all details with our cleaners and ensure everything is done up to standards and that nothing has been missed, and that you are available to answer our calls during while the cleaning is taking place for when we have questions regarding the job or when we need clarification regarding requirements, expectations, access, estimated time required, and payment. You are required to send us an email which lists the items that need to be cleaned again so we can schedule it again with our cleaners. Any complaint must be made within 24 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 24 hours of the cleaning services being provided.

Wooden floors are swept and mopped as a standard part of our cleaning services. If polishing or waxing is desired then we can reccommend the right company for waxing and polishing your wooden floors

We suggest that you book the services needed as soon as possible. We try to oblige last minute bookings but this is not always possible.

Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.

Yes.

We clean tiles in the bathroom and kitchen with all services but this is a light cleaning not a professional restoration clean. If you have tiles that are in bad condition or has become discoloured or stained that you want restored then you need to let us know this in advance because these problems require professional tile and grout cleaning that needs to be organised with a specialised team, this service is also charged per m2. Tile and Grout cleaning is a specialised service that requires specialised equipment and experience and is not part of the end of lease cleaning services. If you require tile and grout cleaning services please book it as a separate service.

No. Whenever possible the cleaning technicians will assist with light objects that are not fragile, but they can not be held responsible for any furniture moved because damage may occur. Heavy furniture will not be moved at all because of the potential for damage and injury involved. Please note that our insurance only covers our cleaning work and does not cover any items or furniture that might be broken or damaged while moving them around and that we do accept any liability for any damage to any items or furniture left at your property.

Payment for the cleaning services are due immediately when the job is finished. Every booking is different, and may require a different amount of time and number of cleaners.

Yes.

Exterior cobwebs can be removed upon request. This service must be requested in advance when the appointment is scheduled. Interior cobwebs are removed as part of the general cleaning services.