Payment for the cleaning services are due immediately when the job is finished. Every booking is different, and may require a different amount of time and number of cleaners.

The client is responsible for providing a waste receptacle for rubbish removal. End Of Lease Cleaning does not provide a dumpster or garbage can, and rubbish is not removed from the property location.

All rubbish and debris removed from the property will be placed in the container designated by the client. We do not haul away garbage, only remove it from the interior of the property and place it in the container designated for this purpose.

We can clean your garage if this service is needed. We will not go through a packed garage and sort your items for you but we can sweep, remove cobwebs, and perform other general cleaning services for this room on request.

We can provide general cleaning services for basements upon request. This includes dusting, sweeping, and cobweb removal. Additional services can also be arranged on request.

No. Our cleaners do not move furniture, other heavy objects, or items that are fragile and may be broken very easily. These items must be moved before our arrival. Our cleaners will assist when possible if needed in moving small lightweight items that are sturdy and not fragile.

Some objects are too heavy or too fragile for our cleaners to deal with. Glass knickknacks, heavy tables, and other similar items are difficult or fragile and our cleaners can not take responsibility for moving them.

All of the cleaners at End Of Lease Cleaning are fully trained and have experience in the professional cleaning industry. Our cleaners always work in teams with a minimum of two individuals, to ensure that the job is completed properly and there are no safety concerns.

We can arrange to have any number of cleaners available for your scheduled appointment, whether you need 2 cleaners or 20. If a large number of cleaning specialists will be needed this must be specified in advance when the appointment is booked.

The number of cleaning technicians scheduled for a specific property will depend on many things, and these include the size and current condition of the property as well as other factors. The right number of cleaners will help get the job done fast, but without sacrificing top quality professional results and a property that is sparkling clean.

Sometimes. The full amount due for the services provided is expected when the services are finished and the cleaning is complete. For some bookings, such as large orders where many cleaners are needed, a deposit may be required depending on the specific circumstances.

No. End Of Lease Cleaning can clean homes and commercial buildings which are furnished as well as those that are empty. Furnished homes require a longer cleaning time and the cost is more because of the furnishings, and there are some objects that our cleaners will not touch due to value or fragility issues.

Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

No. Whenever possible the cleaning technicians will assist with light objects that are not fragile, but they can not be held responsible for any furniture moved because damage may occur. Heavy furniture will not be moved at all because of the potential for damage and injury involved. Please note that our insurance only covers our cleaning work and does not cover any items that might be broken or damage while moving them around.

Yes, we have a 100% Satisfaction Guarantee for our cleaning services.

End Of Lease Cleaning will provide all of the cleaning supplies and equipment needed for the requested services. These supplies are added to the cost of the service.

Yes. All of the products used for cleaning are safe, non toxic, and friendly to the environment.

Yes. When the cleaning technicians arrive the services desired will be discussed and the condition of the property will be evaluated. An estimate will be provided, and if you agree to the services the work will be started immediately in most cases.

We offer all of our clients professional cleaning services, an enjoyable experience, and top quality customer service and results. Our prices are very competitive, and our experienced and fully trained professional cleaning technicians are knowledgeable and courteous.

Vacate cleaning services may be needed any time a property is vacated. Even daily living activities and normal wear and tear can significantly change how the property looks and feels. Vacate cleaning will spruce up the location so that it is ready to be occupied again.

Yes. When you book the cleaning appointment online we will send experienced professional cleaners to the property. These technicians will discuss your cleaning needs and preferences and then evaluate the property fully. Once this is finished you will receive an estimate for the requested services. If you accept this estimate our technicians will usually start the job immediately.

We offer online booking services for the convenience of our clients. A few simple mouse clicks and you are ready to relax while End Of Lease Cleaning takes care of all the cleaning for you. You can also call us on 0478 085 801.

Yes, End Of Lease Cleaning is fully insured.

No. Our cleaning technicians will not move any heavy or fragile items, and this includes furniture, electronic equipment, or knickknacks. The technicians may assist if asked with moving light items and small objects, but they can not take any responsibility for these actions and can not be held responsible if damage or breakage occurs.

No. An empty property is usually less expensive and takes less time to clean though, because the cleaners do not have to move around the furniture and items in the property.

The final cost for cleaning services from End Of Lease Cleaning can vary, and will be determined by the size of the property, if the property is furnished or empty, and the current condition that the property is in. Additional services requested will also usually increase the cost of a project.

Yes. End Of Lease Cleaning offers a Bond Back Guarantee And A 100% Satisfaction Guarantee. If the client, agent, or property owner is not completely happy with the results of the services we provided then a list of the items which are considered unacceptable should be sent within 36 hours of the appointment. We will clean the listed items again at no additional charge to ensure that the client is satisfied.

Then an email listing any items that should be cleaned a second time should be sent within 36 hours to End Of Lease Cleaning. We will quickly resolve the situation and take care of the complaint in a prompt and courteous manner. We do require 1 day advance notice so that cleaners can be scheduled to visit the property again and re-clean the listed items.

Yes we can, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

The cleaning technicians from End Of Lease Cleaning will bring all of the supplies and equipment needed to do the job in a professional manner. You will never have to supply cleaning equipment or supplies.

We advise clients to book the needed services as soon as possible. We try to be flexible and meet client needs, but if you wait for the last second to book the services you need we may not have any openings available. Our cleaning services are in high demand and the schedule fills up quickly.

End Of Lease Cleaning offers around the clock emergency cleaning services to our clients. Emergencies do not give advance notice, and we are available when you need us most.

We offer a very flexible schedule, and our services can be scheduled for weekends and other off business times to meet the scheduling needs of our clients.

If you request the Bond Back cleaning services and guarantee then we will work with the agent or property owner to make sure that the property is as clean as possible. We can not be responsible for any portion of the bond that is withheld for damages. If the owner or agent is not happy with the professional cleaning services that we provided they only need to send a list of the areas and items that are not up to the standards expected. Our cleaners will return to the property and clean the items on the list again.

Our cleaners will make every effort to spot wipe walls and surfaces to remove stains and marks. While we use strong cleaning products that are highly effective yet safe and environmentally friendly it is not always possible to eliminate all marks and stains on walls, doors, counters, floors, and other areas.

No. We clean furnished homes as well but there are certain items that we will not move because they are fragile or breakable. Homes that are furnished usually take longer to clean so they will cost more in most cases. Please note that our insurance only covers our cleaning work and does not cover any damage that might happen to your furniture while moving it around. We are not to be held liable for any damage caused to your furniture while moving it for cleaning.

Most jobs involve a team of 1-3 cleaners but arrangements can be made if more cleaners are needed. If you want a specific number of cleaners then please put that in your notes when making the booking and we will try our best to organize that for your booking.

The time required will depend on the size of your home and the condition of the property.

We suggest that you book the services needed as soon as possible. We try to oblige last minute bookings but this is not always possible.

Yes, all our cleaners are insured. However the insurance only covers the cleaning work and does not cover any damage or breakage that might occur to your furniture while moving it.

Yes. We guarantee that our cleaning services are done up to real estate standards to help you get your bond back. In any case, we will help you get your bond returned after our services unless the job was not completed for some reason, such as client request or demand. Our cleaning is done to a standard to help ensure that your deposit is returned unless the property has sustained damage during your tenancy. Our guarantee only covers the cleanliness and does not cover any damage sustained. Since this service is charged by time, if your landlord isn’t happy with the clean our team will return quickly to clean any missed items and you will only be charged for the extra time taken to clean, without having to pay the minimum booking charges again. Any work that is charged a set amount per item like steam cleaning or oven cleaning will not be charged any extra amounts when addressing the complaint. This guarantee is only valid when the complaint is made within 48 hours after the clean is complete as items can get dusty and dirty again very quickly. It is your responsibility to ensure that your landlord checks the property quickly after our team has completed their work.

If there are complaints regarding the cleaning, our cleaners can return to the premises and clean the items requested at no additional charge, as long as the invoice has been fully paid on time. You simply send us an email which lists the items that need to be cleaned again, and this requires 1 day advance notice to schedule the cleaners. Any complaint must be made within 36 hours of the services provided or we can not accept the complaint as valid. Dust accumulates rapidly so the property must be checked and a complaint sent within 36 hours of the cleaning services being provided.

Yes we do, but not all our cleaners can do carpet steam or dry cleaning so if you need your carpets steam cleaned or dry cleaned please ensure you include this with your booking so we can assign you a team that can perform this kind of work. Please note that carpet steam cleaning and carpet dry cleaning are charged by room or area and are not part of the hourly rate charge.

We clean tiles in the bathroom and kitchen with all services but this is a light cleaning not a professional restoration clean. If you have tiles that are in bad condition or has become discoloured or stained that you want restored then you need to let us know this in advance because these problems require professional tile and grout cleaning that needs to be organised with a specialised team, this service is also charged per m2. Tile and Grout cleaning is a specialised service that requires specialised equipment and experience and is not part of the end of lease cleaning services. If you require tile and grout cleaning services please book it as a separate service.

Window interiors are always cleaned but the exterior of the windows are done only on request.

Exterior cobwebs can be removed upon request. This service must be requested in advance when the appointment is scheduled. Interior cobwebs are removed as part of the general cleaning services.

Before the scheduled appointment you will need to do some basic cleaning and clearing the floors of clutter and objects. Any furniture or large items should be moved if this is necessary. This makes it possible for the cleaners to do a professional and thorough job.