At ShinyRide, we are committed to protecting the privacy and confidentiality of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when accessing our website or utilizing our services. By using our website or engaging with our services, you consent to the practices described in this Privacy Policy.

                     Information We Collect:

                     a. Personal Information: When you engage with our services, we may collect personal information such as your name, contact details (including address, phone number, and email address), and payment information.

                     b. Usage Information: We may collect non-personal information about how you interact with our website and services, including IP addresses, browser type, operating system, referring URLs, and browsing patterns.

                     Use of Information:

                     a. Personal Information: We use the personal information you provide to deliver our services, process payments, respond to inquiries and requests, and communicate with you regarding your bookings or any updates related to our services.

                     b. Usage Information: Non-personal information is collected to analyze trends, administer our website, improve our services, and gather demographic information for internal purposes.

                     Data Security:

                     We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use secure servers and encryption protocols to safeguard your data.

                     Third-Party Disclosure:

                     We do not sell, trade, or transfer your personal information to outside parties without your consent, except for trusted third parties who assist us in conducting our business and delivering our services, provided they agree to keep the information confidential.

                     Cookies:

                     Our website may use cookies, which are small files stored on your device to enhance your browsing experience. Cookies help us analyze website traffic, remember your preferences, and provide personalized content. You can choose to accept or decline cookies through your browser settings.

                     Links to Third-Party Websites:

                     Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

                     Children's Privacy:

                     Our services are not intended for children under the age of 13. We do not knowingly collect personal information from individuals in this age group. If you believe that we have inadvertently collected personal information from a child, please contact us immediately.

                     Changes to the Privacy Policy:

                     We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. It is your responsibility to review this Privacy Policy periodically for any updates.

                     Contact Us:

                     If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the information provided on our website.

By using our services or accessing our website, you acknowledge that you have read and understood this Privacy Policy, and you agree to the collection, use, and disclosure of your personal information as described herein.

2) Delivery Policy

We want to make sure that each customer has a great experience when using our mobile car wash service. In order to ensure this, we have established the following delivery policy: 

• We will always strive to deliver our car washing services to the customer in a timely manner. 

• We will provide the customer with a confirmation email/sms at the time of the appointment along with an estimated time of delivery. 

• If the customer needs to rearrange the appointment, we will require sufficient notice so that the change can be accommodated. 

• We will always use the best cleaning products to achieve a professional finish and ensure total customer satisfaction. 

• We will follow up with a phone call after the service is completed to ensure that the customer is satisfied with the results.

• Refund Policy

We want you to be satisfied with the mobile car wash services you receive from us. If you feel that you have not received adequate services, you may be eligible for a partial or full refund.

To request a refund, please email us with a detailed description of the services you received and why you believe they were unsatisfactory. Please include photos if possible. We will evaluate your claim and contact you within 5 business days with a decision regarding your refund request.

If your refund request is approved, we will process the refund to you via the original payment method. Refund amounts may be prorated based on the time or services actually provided.

We reserve the right to refuse a refund if we determine that our services were provided satisfactorily.

We value your business and thank you for choosing us for your car wash needs.

• Cancellation Policy

Our mobile car wash services operate on a strict 48-hour cancellation policy. We require 48 hours’ notice prior to any cancellation of services. Cancellations must be received by phone, email, text, or in writing. If you miss your scheduled service or cancel with less than 24 hours’ notice, you will be charged the full fee for that service. In the case of bad weather, you can reschedule with no additional charge.

*Currency of the transaction

 

Great Britain Pounds GBP