Privacy Policy

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Privacy Policy

Last updated: 5 May 2025

Welcome to the website and/or mobile application of Solved Plumbing (“Solved Plumbing,” “we,” “us,” and/or “our”). This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you use our services.

By accessing or using our website, applications, or any related services (collectively, the “Services”), or by providing your personal information, you agree to this Privacy Policy.

1. About Solved Plumbing

Solved Plumbing is an online platform that connects massage therapists (“Therapists”) with individuals who want to purchase or receive massage therapy services (“Customers”).

2. Managing Your Information Preferences

You can review, update, or correct your personal information by adjusting your settings in your Solved Plumbing account.

3. Information We Collect

a. Personal Information

We collect personal information including but not limited to:

  • Full name

  • Email address

  • Mailing address

  • Phone number

  • Photos (optional)

  • Payment information

  • Massage preferences

For Therapists, we may collect bank details and other business-related information. For Customers, we collect payment card information and preferences.

If you do not provide required personal information, certain features of the Services may not be available to you.

b. Usage Data and Activity

We collect aggregated usage data such as:

  • Browser type

  • Pages visited

  • Interaction with links

  • Duration and frequency of use

This data helps us understand user behavior to improve our Services.

c. Device and Location Information

We may automatically collect:

  • Device type and ID

  • IP address

  • Operating system and browser type

  • Location (via GPS, if permitted)

d. Cookies and Web Beacons

We use cookies and web beacons to:

  • Personalize your experience

  • Analyze usage

  • Track session data

You can control cookies via your browser settings. Note that disabling cookies may limit functionality.

4. How We Collect and Store Information

We may collect your data through:

  • Website and Apps

  • Social media

  • Email or telephone

  • Surveys or promotions

  • Events or direct feedback

Your data is stored securely, either in our systems or through authorized third-party service providers.

5. How We Use Personal Information

We may use your data for purposes including:

  • Providing and maintaining the Services

  • Facilitating communication between Therapists and Customers

  • Sending transactional communications

  • Sending promotional offers (if opted-in)

  • Conducting research and analytics

  • Improving service functionality

  • Responding to your inquiries or requests

6. Sharing and Disclosure of Information

We may share your personal information with:

  • Therapists or Customers to facilitate service delivery

  • Service Providers (e.g. hosting, payment processors, analytics) under strict confidentiality and security requirements

  • Advertising networks for interest-based ads (without sharing personal identifiers unless consented)

  • Affiliates or business partners in the event of mergers or acquisitions

  • Authorities, if required under Australian law or court order

7. International Data Transfers

Some service providers or systems may be located outside of Australia. In such cases, your data may be transferred or stored internationally, subject to appropriate safeguards.

8. Communications and Marketing

With your consent, we may send you marketing emails or SMS messages. You can opt out at any time using your account settings or the unsubscribe link in communications.

Note: You may still receive important non-marketing messages (e.g. account notifications, transactions).

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your data. However, no method of transmission over the Internet is 100% secure.

10. Public Information

Any information you post publicly (e.g., profile name, photo) may be viewed by other users or found through search engines. Please be cautious about the data you share.

11. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for their privacy practices. Always review their privacy policies before engaging.

12. Interest-Based Advertising

We may partner with third-party advertisers to show you relevant ads. You can opt out of personalized ads by following instructions at:

13. Access, Correction & Deletion

You may request:

  • Access to your personal data

  • Correction of inaccurate information

  • Deletion of your data

Please contact us via the contact form or email at: privacy@solvedplumbing.com.au

14. Compliance and Legal Obligations

We may disclose data to legal authorities to:

  • Comply with court orders or laws

  • Prevent fraud or abuse

  • Protect safety, rights, or property

15. Contact Us

If you have questions about this policy, please contact:

 

privacy@solvedplumbing.com.au