Terms & Conditions

Solved Services Pty Ltd trading as Solved Plumbing ("Solved Plumbing") is a provider of plumbing services. Our licence number is 320822C

 Our Terms and Conditions ("Terms") include our Complaints Policy and Privacy Policy.

 A reference to "you" and "Client" or "Clients" means a person or other entity engaging or that has engaged the Services of Solved Plumbing.  Prospective Clients should consider these Terms before they accept them and engage our Services.

Solved Plumbing reserves the right to make any changes to these Terms and any part of these Terms without notice.  Any amendments will not apply to Services, at the time of any amendments, in the process of being supplied to a particular Client (who will be bound by the most recent previous version of the Terms).

Payments

1. Payments are to be made by Visa, MasterCard, EFT (Electronic Funds Transfer), cash or company cheque ONLY.  American Express is also accepted.
2. Private and/or residential contracted Services require payment or receipt of payment immediately upon completion.
3. Commercial and/or Third Party contracted Services require payment or receipt of payment immediately upon completion, save for the exceptions detailed below in 14 and 15.  
4. For all Services contracted by an individual or company deemed by Solved Plumbing to be acting for, or on behalf of, a Real Estate Agent, Builder, Construction Company and/or Service related works, Solved Plumbing require an approved work order or written confirmation from said agent to be submitted in writing via email or SMS to Solved Plumbing and a 50% deposit payment of the quoted service fee prior to Services commencing.  The balance is to be paid within 5 business days upon the Services being deemed by Solved Plumbing to be completed. 
5. For all bookings contracted by Clients or third parties deemed by Solved Plumbing to be of a Strata Plan arrangement/structure, Solved Plumbing will require a 50% deposit payment of the quoted service fee prior to Services commencing.  The balance is to be paid within 5 business days upon the Services being deemed by Solved Plumbing to be completed. 
6. In its discretion, Solved Plumbing may require progress payments to be made by the Client.  Insofar as possible, the structure of any progress payments will be communicated prior to works commencing such as to enable the Client to agree to the payment of progress payments.  The Client agrees to make progress payments as requested.  Failure to do so will postpone all (further) works until such time as progress payments are agreed and paid.
7. The Client gives permission to Solved Plumbing to carry out transactions over the phone using the Client's credit card details for the value of the invoice amount or as per payment arrangement i.e. deposit or progress payments.
8. The Client agrees and authorises Solved Plumbing to charge any outstanding amount owed with regards to the Services provided, up to the total amount of the booked Services, to the debit/credit card the Client has provided.
9. Please note additional fees and charges shall apply to Services outside of normal business hours (7am to 5pm Monday to Friday).  This includes but is not limited to public holidays.
10. In the event of non-payment in accordance with these Terms, the Client will pay all reasonable collection expenses, legal costs and any other reasonable expenses incurred by Solved Plumbing in connection with the non-payment.
11. Allowance to the Client of additional time to pay will not constitute a waiver by Solved Plumbing of any of these Terms.
12. All goods supplied as part of or in connection with the Services shall remain the property of Solved Plumbing until such time as payment is received in full.
13. All payments are to be in Australian dollars.

Cancellation

1. Deposits and progress payments are not refundable.
2. The Client may cancel the scheduled Services and works up to forty-eight (48) hours prior to the scheduled appointment.
3. The Client agrees they may be charged a $125 + GST as a cancellation fee if the Client cancels or changes the date and/or time within forty-eight (48) hours prior to the scheduled appointment.
4. The Client agrees to pay $125 inc GST as a cancellation fee in the event of:
   1. a lock-out resulting in our technicians being turned away;
   2. no one available at the premises to provide access;
   3. no water and/or power available at Client’s premises; or
   4. problems with Client's keys and or locks, or other methods of access.
   5. If keys or access codes are provided they must open the lock without any special efforts or skills.
   6. If an initial deposit has been paid to Solved Plumbing, the Client agrees that the deposit funds may be used to cover the cancellation fee.
   7. To the extent permitted by the ACL, Solved Plumbing shall not be liable for any loss or damage whatsoever arising from such cancellation or delay or non-performance.