You can make a booking by visiting our website and using the 'Book Now' feature. Simply create an account, select your desired service, and send a request through the calendar. Alternatively, you can contact us via email or phone.

We offer both ad-hoc babysitting/nannying for one-off needs as well as regular childcare arrangements, depending on what suits your schedule and requirements.

Yes, all of our childcare staff are DBS checked, insured, and trained in first aid. We ensure that our team is highly qualified to provide safe, reliable care for your children.

We always arrange a meet-and-greet session before your booking. This allows you to meet your sitter or nanny, discuss your requirements, and ensure they are a good fit for your family.

We provide a range of childcare services including babysitting, nannying, event childcare, wedding childcare, and crèche services. Whether you need one-off babysitting or full-time nanny support, we can cater to your needs.

Absolutely! We offer regular services for both childcare and pet care. You can arrange ongoing bookings through our online portal or by contacting us directly.

Please contact us as soon as possible if you need to cancel or amend your booking. We will do our best to accommodate changes, but please refer to our cancellation policy for specific details.

All payments can be managed through our online client portal, where you can view and pay invoices for your bookings by clicking on your booking. You can also pay by clicking the link in the invoice email.

We are based in Staffordshire and cover different areas for different services, depending on where staff are based. If you’re unsure whether we cover your location, feel free to contact us to confirm.

Childcare Terms and Conditions – Updated 6.5.24 General 1. Upon registering with Staffordshire Sitting Services, all clients have accepted our terms and conditions (as laid out here) and agree that they have given all information which is true and correct. If anything changes we must be notified immediately. 2. We will not confirm any booking until a phone/email consultation has been carried out with the client, the client has registered online and completed their profile with full details of requirements, emergency contacts, pet information etc. A meet and greet will be required to ensure client and sitter are happy to proceed. 3. We reserve the right to refuse service to any customer, at any time, for any reason. 4. The client must provide all items necessary for pets/house to be adequately cared for in the client's absence. (i.e., food, medication, nappies etc.). Should children require any additional supplies whilst in our care, these will be purchased and added to the invoice. 5. If it is necessary for keys to be picked up or dropped off in order to complete an assignment, charges will be applied to the invoice for each trip. 6. The client must provide the name and contact number of someone capable of making a decision relating to the children in an emergency. If the contact is not available, we reserve the right to consult with a Dr and then make a decision, which is in the best interests of the child. 7. The client is responsible for any medical bills, no matter how they are incurred, whilst children are in our care. 8. We must be alerted to any SEN needs or behavioral problems with their children at the time of booking. Failure to do so may result in additional charges or cancellation of any future contract. 9. We will care for your children as you would, and whilst we will make every effort to ensure your children are well looked after in your absence, we cannot be held liable for any loss, injury or death either inside or outside of the home whilst in our care. Sitters (employed) 1. Staffordshire Sitting Services works with most sitters as employees. 2. All sitters have been checked for suitability, DBS and experience. 3. Sitters are insured through Staffordshire Sitting Services. 4. We take every action possible to ensure our staff are trained and able to work to a high standard. 5. Staff are working under a contract and are not able to take on Staffordshire Sitting Services’ clients as their own private clients. All bookings must go through Staffordshire Sitting Services. 6. Payments must be made via the website and must not be made to the sitters. 7. In the rare case that your usual sitter is ill or unavailable we will do our best to replace them with a sitter equally as qualified and they will be insured, and DBS checked. Sitters (subcontractors) 1. Staffordshire Sitting Services works with some sitters as subcontractors. 2. All sitters have been checked and are registered as self-employed, insured, DBS checked and experienced. 3. Although we take every action possible to ensure our subcontractors can work to a high standard, Staffordshire Sitting Services cannot be held liable for the actions of the subcontractors. 4. Subcontractors are working under a contract and are not able to take on Staffordshire Sitting Services’ clients as their own private clients. All bookings must go through Staffordshire Sitting Services. 5. Payments must be made via the website and must not be made to the sitters. Health & Safety 1. If your child is ill please inform us as soon as possible so that we can make the decision whether to continue with the sit. As childcare providers we generally sit for children who are ill, but some sitters may be particularly vulnerable to certain illnesses. 2. Please provide a well-stocked first aid kit. 3. Your sitter will be first aid trained and whilst we will make every effort to ensure your children are well looked after in your absence, we cannot be held liable for any loss, injury or death either inside or outside of the home whilst in our care. SEN and Behaviour 1. Clients are to disclose any behaviour problems with their children. This includes fears, anxieties and aggression. 2. Clients are to disclose any SEN needs with their children. This includes ADHD, ASD etc. This is to ensure we place your children with the most experienced sitter to meet your child’s needs. 3. We reserve the right to refuse work with certain children who are perceived to be dangerous or unpredictable. 4. If a child’s behaviour becomes increasingly challenging, then parents will be contacted and we may end the booking early. Service Details Babysitting – Babysitting takes place when children are asleep at night. Your sitter can do extra nannying tasks at the nannying price, such as: feed children, bath children and put them to bed. Your sitter will keep a close eye on your children when they are asleep to ensure that they are safe. Nannying price will be charged for any hours that the children are awake during a babysit. Nannying - Nannying takes place when children are awake during the day. Your sitter will: feed children, play with them, take them on trips if requested. Your sitter will keep a close eye on your children to ensure that they are safe. Event childcare – Event childcare takes place at an event such as a wedding. Your sitter will look after your children in the event, or in the hotel room. Your sitter will ensure your child is looking their best and in the right place at the right time for family photos and greeting relatives. Your sitter will ensure the children are fed and hydrated throughout the event, and that they can have a nap if needed. Your sitter will keep your children entertained during those parts of the event that need a little bit of quiet. Prices vary depending on event, please get in touch for a quote. Proxy parenting / overnight house sit – This is when your sitter stays in your own home and takes care of your children and house as if they are the parents. Timings can be arranged when you book. Your sitter will keep your house clean and tidy, they’ll water your plants, collect your post and put your bins out. For the children, during their stay, your sitter will: feed, give water, change nappies, bath, play with your children, put to bed, and clear up mess and anything else they need to ensure they are happy. Your sitter will also walk your dogs if requested. Horse care or farm animal care can be added too. Please note that prices may vary according to amount of children, pets and tasks involved. Childcare Conditions 1. Children must be provided with everything they need. 2. It is expected that when the sitter arrives parents will have done everything that meets the children’s welfare needs. E.g. children aren’t overly hungry or thirsty, nappies are changed, beds have clean sheets on etc. 3. Most of our sitters are insured to take children out in the car, please provide car seats. If your sitter doesn’t deem the car seat to be a suitable size or style for the child, they won’t take the child out in it. (We have some car seats available, please let us know). 4. All expenses for trips etc. must be paid for and ideally money will be left for these. Alternatively, costs will be added to your invoice. 5. Sometimes parents will be at home during a sit - maybe working or getting ready to go out. Children are sometimes unsettled when they can hear parents but can’t be with them. It is to be discussed with your sitter about whether you pop in to see the child or leave your sitter in sole charge. Sometimes it can be upsetting and disturbing for the parent to keep popping in and children generally settle better when they are left with the sitter in charge for longer periods. 6. Parents must let the sitter know if there are any rules or expectations. E.g. no TV or children must stay upstairs after bedtime. 7. If children won’t sleep at night, your sitter will do everything possible to get children to sleep, or will keep them relaxed and happy. Nanny rates will apply if children won’t sleep during a babysit. House Conditions 1. Houses that aren’t clean will not be considered for a booking. 2. Overnight sitters must be provided with the minimum: a private bedroom, a bed with clean sheets, a bathroom with a bath or shower and a working toilet, a kitchen with cooking facilities, use of heating, running water, electricity. This list is not exhaustive. 3. Overnight sitting times will be agreed with the sitter before the service commences. 4. Costs will be incurred for nighttime wake ups (e.g. children crying, dogs barking etc.). Please discuss before booking. 5. Proxy parenting/house sitting includes putting bins out, collecting post and watering flowers (larger gardens may incur additional costs). If pets are in the house, please discuss individual needs for a quote. In the event of an emergency- children 1. Customers are required to give an emergency contact number as well as the preferred Dr practice the child should be taken to if necessary. If you are away on holiday it is strongly recommended that you provide the phone number for someone who is easily contactable and who you trust to make a decision on your behalf. If you can not be contacted then a voicemail message will be left, a text message and email will also be sent. 2. In an absolute emergency your child will be taken to A&E. 3. In a non-emergency your child will be taken to your specified Dr or walk in centre. 4. You agree to pay all medical bills if your child is injured or falls ill while in our care, unless we are directly responsible for injury or illness. 5. In the event of a child going missing clients will be notified and advised to come and help with a search. GDPR and photos 1. All personal data is held on our online portal, a password protected website. This can be edited by you at any time and viewed by your sitter when you’re booked in with them. 2. Photos will be taken during your sit and can be texted to you during or after. 3. Photos will be used on social media sites and sometimes on promotional materials, please let us know when you register if you would like to opt out of this or have nonidentifiable photos taken. Booking 1. Bookings must be made online at www.staffordshiresittingservices.co.uk 2. Bookings must not be made directly with sitters. 3. Bookings must be paid for via card or bank transfer online and not paid in cash. 4. Bookings are paid for at the time of booking. This secures your time and sitter. Extras will be invoiced after the booking and are due within 2 days. 5. Cancellations may incur a charge, please see cancellation policy below. Cancellations 1. If we arrive and are no longer needed, then the full price will be charged. 2. If we arrive and the child is too sick or unwell we reserve the right to cancel the booking. The full price will be charged. 3. If we cannot gain access to a property due to faulty or difficult locks the client will be charged an inconvenience fee. Clients will be notified immediately and children will be taken to a safe place. 4. If a babysitting or nannying cancellation is made the full fee will still be charged. Bookings may be able to be rescheduled if more than 2 days notice is given. 5. Proxy parenting, overnight sitting and event sitting will incur the full charge if cancelled with less than 4 weeks notice. If cancelled with more than 4 weeks notice, your date securing payment will not be returned. Payment 1. Payment before service will apply to all services. Additional services or mileage will be invoiced after, and payment is due within 2 days of receiving the invoice. 2. Where payment after service is required, an invoice will be produced once the work has been completed and is due within 2 days of receiving the invoice. 3. Payments must be made by bank transfer or card payment. 4. All payments must be received within 2 days of the invoice date. 5. In the event of late payment, 10% of the invoice total will be added to the bill. A further 10% will be added every day the invoice is overdue thereafter. If a client fails to pay, we will cease to offer any more services and have the right to make a claim