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Oven Clean FAQs

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Please note that the quote provided is an estimate only, based on the average time taken to clean the areas and items you've selected when placing your booking. It's impossible to predict exactly how long the job will take until the job is complete and approved by the real estate agent or landlord, our cleaners will try to update you with a more accurate estimation for number of hours required once they inspect the property on the day of the booking, however it's still likely that the actual hours taken will be different, as it's impossible to tell until the cleaners are done. What you actually get charged for is the actual time spent on site, as this is an hourly charged service, charged per cleaner per hour, plus cleaning products. We do not provide fixed quotes for our jobs, our services are simply charged by the hour and the quote estimate generated is based on the average time it takes to clean a similar property / item. If our cleaners need to spend more time onsite to finish the job, you will be required to pay for the extra time required if you want them to complete the job, or you can request that they stop after they have done a certain number of hours and leave the rest of the job for you to sort out. Upon inspection by the real estate agent, it's very common that they might find details which they are not happy with. Since this service is charged by time, if your landlord isn’t happy with the clean-up, our team is happy to make another booking to return to clean any missed or unsatisfactory items, and you will only be charged for the extra time required to clean the missed or unsatisfactory items, without having to pay the minimum booking charges again. It's your responsibility to ensure we have access to return to the property to clean or redo any items that might have been missed or are unsatisfactory, even if your lease has ended, and we do not accept any responsibility in the case that you are no longer able to provide access to the property.
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