Deep Cleaning

When I booked and spoke to a representative, I explained that I needed ceiling fans dusted, and that there were very high ceilings just to discover that the employee who was sent out didn’t have the proper tools to complete that portion of the job. This was the most important task needed. I had explained that I was the realtor on the home and would be putting it up for sale and that it needed a deep cleaning, inclusive of dusting ceiling fans that were high up on the ceiling. I do not blame the worker who came out to clean, I blame the person who booked my service. I will not utilize your company again.

Very nice young lady

JessicaL does a very good job and is pleasant to talk to. I am requesting that JessicaL be assigned my cleanings going forward. Thank you! Sandi Thornsberry

After an initial hiccup, original tech was a no show. Mercedes went to work and gave the shack a Spring cleaning.

I ordered 2 workers to come at 9 am. No one showed by 9:30 am. I called back to report this. A guy showed up at approximately 10:15am. I show him the empty apartment. Then he took pictures. There was supposed to be 2 workers at the same time. The price quoted 4 hours X $75 = $300 not $430.00. Then they skip a few cleaning items now wasn't told I would be charged $88.75 with this 3 person who came. Used my paper towel

TamikaS was excellent! She was fast, efficient, and thorough. She communicated every step of the way to make sure she addressed our needs. This was my first time using Speedy Cleans, but it won’t be my last and I will request TamikaS going forward.

I am extremely disappointed and frustrated with the cleaning service I received today and need this issue escalated immediately. My original appointment window was scheduled between 9:00 a.m. and 12:00 p.m. However, the cleaner did not arrive until approximately 12:22 p.m. Despite arriving late, the cleaner remained at my home until around 4:30 p.m., and the overwhelming majority of the work was either incomplete or not done at all. While Sean was respectful and had great customer service in terms of attitude and communication, the actual cleaning quality was completely unacceptable. After several hours inside my home, the following areas were still left untouched or improperly cleaned: * Windows were not cleaned * Baseboards were not cleaned * Oven was not cleaned * Refrigerator was not cleaned * Floors were not fully mopped * Tables were not wiped down * The second bathroom was not cleaned at all * The bedrooms were not cleaned at all To be direct, the condition of my home after the service does not reflect a professional cleaning whatsoever. I have multiple photos and proof documenting the lack of work completed. What makes this even more frustrating is that I was then informed someone else would need to come back out between 6:00 p.m. and 7:00 p.m. to address these issues. At this point, this situation has completely disrupted my entire day and evening schedule. I planned my day around this appointment, and instead of receiving the service I paid for, I have now spent the entire day dealing with delays, incomplete work, and the inconvenience of having to wait for another visit. Because of the poor quality of service, the lateness, the incomplete cleaning, and the major inconvenience caused, I do not believe I should be charged for this service. This experience has been extremely disappointing and stressful, and I expect this matter to be handled appropriately and professionally. I would appreciate a prompt response regarding how this issue will be resolved.

Heather is very friendly and also detail oriented. We are very pleased with her

Booked a deep cleaning to start mid morning (9am-noon) for 5 hours and 1 hour carpet cleaning. Day started off on a bad note to begin. 8:55 received a message that the tech was on their way. Slightly after received a phone call that the tech would more likely be here towards noon. 12:10pm I received a call from Joe T stating he was placed on the job last second and was enroute (ETA 1:40pm). Arrived at 2pm. Because he was put on the job last second, and normally doesn't do cleanings, he had to use my vacuum. He did an ok job for a regular cleaning, but definitely not a deep cleaning. Started in the kitchen and cleaned counter tops, but didn't touch backsplash, ovens, microwave, wine rack, sinks or cupboard doors. Baseboard were never touched. Dusting was hit or miss in some areas. Toilets look like they were barely touched. By the time I found out they use home depot to rent a carpet cleaner I had about enough. To finish off the job, he had to run to the dollar store for a mop which took 30 minutes away from the small 3 hour window we had. I do not think much of this was Joe's fault, as the company put him in a bad situation and was forced to rush through the job. The website is not user friendly at all, and I was randomly charged an extra $150 this morning out of nowhere (was cancelled). The online reviews ARE correct pointing out the lack of communications, extra charges, tardiness, and poor performance. Would not recommend this company to anyone.