General FAQs

The Stressbuster 60 / 90 / 120min

What happens when your therapist arrives to your hotel, holiday accommodation or home?

Answer
You will receive a SMS message letting you know the therapist has arrived at your front door or at your hotel reception. Typically, if at a hotel the reception or concierge staff will call to let you know and provide lift access when required.

Deep Tissue 60 / 90 / 120min

What happens when your therapist arrives to your hotel, holiday accommodation or home?

Answer
You will receive a SMS message letting you know the therapist has arrived at your front door or at your hotel reception. Typically, if at a hotel the reception or concierge staff will call to let you know and provide lift access when required.

Sports Massage 60 / 90 / 120min

What happens when your therapist arrives to your hotel, holiday accommodation or home?

Answer
You will receive a SMS message letting you know the therapist has arrived at your front door or at your hotel reception. Typically, if at a hotel the reception or concierge staff will call to let you know and provide lift access when required.

Relax and Unwind 60 / 90 / 120min

What should I expect in the massage session?

Answer
Firstly, please be aware that all of our massages are STRICTLY PROFESSIONAL and NON-SEXUAL. The therapist will bring all equipment, linen and oils etc. to provide you with the best possible treatment. All sessions start with a brief consultation about your health status This is mandatory as massage has contra-indications. In other words, a massage without this knowledge could compromise your health if you have specific underlying health conditions – e.g. fever, blood clots, contagious disease inflammation etc. Our therapists will always ask about any areas of your body that you feel need special attention. They will then guide you about the dress/undress protocol, the ‘draping’ process and how the session will be delivered. As part of our protocol we require you to wear underwear for the duration of the massage. Our therapists are trained to respect your privacy and boundaries, stepping outside if required while you undress and prepare, never exposing private areas and always looking to ensure your utmost comfort throughout the massage treatment. At all times, remember, you are in charge of the experience so make sure to ask questions and get the right massage for you.

What happens when your therapist arrives to your hotel, holiday accommodation or home?

Answer
You will receive a SMS message letting you know the therapist has arrived at your front door or at your hotel reception. Typically, if at a hotel the reception or concierge staff will call to let you know and provide lift access when required.

Therapeutic Delight 60 / 90 / 120min

What happens when your therapist arrives to your hotel, holiday accommodation or home?

Answer
You will receive a SMS message letting you know the therapist has arrived at your front door or at your hotel reception. Typically, if at a hotel the reception or concierge staff will call to let you know and provide lift access when required.

Absolute Aroma 60 / 90 / 120min

What happens when your therapist arrives to your hotel, holiday accommodation or home?

Answer
You will receive a SMS message letting you know the therapist has arrived at your front door or at your hotel reception. Typically, if at a hotel the reception or concierge staff will call to let you know and provide lift access when required.

Remedial 60 / 90 / 120min

What happens when your therapist arrives to your hotel, holiday accommodation or home?

Answer
You will receive a SMS message letting you know the therapist has arrived at your front door or at your hotel reception. Typically, if at a hotel the reception or concierge staff will call to let you know and provide lift access when required.

Fabulous Feet 90 min only

What happens when your therapist arrives to your hotel, holiday accommodation or home?

Answer
You will receive a SMS message letting you know the therapist has arrived at your front door or at your hotel reception. Typically, if at a hotel the reception or concierge staff will call to let you know and provide lift access when required.

Escapade 90 min only

What happens when your therapist arrives to your hotel, holiday accommodation or home?

Answer
You will receive a SMS message letting you know the therapist has arrived at your front door or at your hotel reception. Typically, if at a hotel the reception or concierge staff will call to let you know and provide lift access when required.

Ultimate Indulgence 120 min only

What happens when your therapist arrives to your hotel, holiday accommodation or home?

Answer
You will receive a SMS message letting you know the therapist has arrived at your front door or at your hotel reception. Typically, if at a hotel the reception or concierge staff will call to let you know and provide lift access when required.

Serenity Pregnancy 60 / 90min

What happens when your therapist arrives to your hotel, holiday accommodation or home?

Answer
You will receive a SMS message letting you know the therapist has arrived at your front door or at your hotel reception. Typically, if at a hotel the reception or concierge staff will call to let you know and provide lift access when required.

System TEST MASSAGE 60 / 90 / 120min

What happens when your therapist arrives to your hotel, holiday accommodation or home?

Answer
You will receive a SMS message letting you know the therapist has arrived at your front door or at your hotel reception. Typically, if at a hotel the reception or concierge staff will call to let you know and provide lift access when required.

What should I expect in the massage session?

Answer
Firstly, please be aware that all of our massages are STRICTLY PROFESSIONAL and NON-SEXUAL. The therapist will bring all equipment, linen and oils etc. to provide you with the best possible treatment. All sessions start with a brief consultation about your health status This is mandatory as massage has contra-indications. In other words, a massage without this knowledge could compromise your health if you have specific underlying health conditions – e.g. fever, blood clots, contagious disease inflammation etc. Our therapists will always ask about any areas of your body that you feel need special attention. They will then guide you about the dress/undress protocol, the ‘draping’ process and how the session will be delivered. As part of our protocol we require you to wear underwear for the duration of the massage. Our therapists are trained to respect your privacy and boundaries, stepping outside if required while you undress and prepare, never exposing private areas and always looking to ensure your utmost comfort throughout the massage treatment. At all times, remember, you are in charge of the experience so make sure to ask questions and get the right massage for you.

Should I shower before the massage?

Answer
We suggest that to save your valuable massage time, it is best to shower before your therapist arrives and that no make-up is worn. If you have no time prior to us arriving to have a shower, please note: If you choose to have one when your therapist arrives, try to make it very short as you are reducing your massage time Our team adhere to strict deadlines to ensure you receive the full treatment booked, and so does their next client.

May I wear jewellery during my massage?

Answer
We prefer that you keep your jewellery to a minimum as it is easier for our massage therapists to perform your treatment. Without bulky bracelets, necklaces or watches the therapist will be able to create much more flow while massaging.

Can I cancel or reschedule a treatment?

Answer
YES - You can cancel or reschedule a treatment any time up to 3 hours prior to the booking time. A 100% cancellation fee will be charged to your account/credit card in the event of a cancellation less than three hours prior to the treatment time. We ask that you give us as much notice as possible prior to the booking time.