Mobile Massage Near Me Las Vegas and Los Angeles

Cancellation and Rescheduling Policy

Our appointment cancellation and rescheduling policy has been designed to prevent financial harm to our business and therapists and maintain fairness and transparency for all. If you have made an appointment 24 hours or more in advance, you are allowed a 20-hour window from when your booking was assigned and accepted to cancel or reschedule. If a booking is made less than 24 hours in advance, but not on the same day, it must be canceled or rescheduled after it has been accepted and assigned by 6:00 AM the following day. If you fail to cancel or reschedule within 20 hours or by the next day at the specified time, you will incur a cancellation fee of $20 per therapist.

For same-day bookings, if you fail to cancel or reschedule your appointment within 15 minutes of being accepted and assigned and 4 hours or more before the appointment start time, you will incur a cancellation fee of $20 per therapist. If you fail to cancel or reschedule within 15 minutes of your booking being accepted and assigned and less than 2 hours before the appointment start time, you will incur a $50 cancellation fee per therapist.

No Shows

If you don't show up for your appointment or arrive more than 20 minutes late, it is considered a no-show, and you will be charged the full amount of the booking.

Refunded bookings will incur a non-refundable 5% processing fee.

If, for any reason, your therapist cannot make it to your appointment or if there is a mistake on our part resulting in an appointment cancellation, we assure you there will be no charge for the service.

Cancellation fees are charged directly to the credit card on file. We reserve the right to reduce and waive fees at our sole discretion. We understand that life is unpredictable. We appreciate your understanding and cooperation. We hope this policy will help us maintain a smooth and efficient schedule for everyone.

Refunds Policy:

All sales for completed bookings through the Service are final and Tranquil provides no refunds, except as determined in Tranquil sole discretion. For the avoidance of doubt, Tranquil will not refund you for any reason if you receive a service, except as determined in its sole discretion. Clients that engage in conduct deemed inappropriate or unsafe by a therapist, as determined in the therapist's sole discretion, including, but not limited to, making inappropriate requests, engaging in inappropriate touching, or the therapist perceives a threat to his/her safety or well-being, and such conduct results in a therapist ending the treatment prior to the end of the allotted time, Tranquil will not issue you a refund.