Terms and Conditions

Once your order has been accepted, this represents an agreement between you the customer, BBeauty and crew member or make-up artist. BBeauty has sole responsibility for this order. Cash payments are made directly to the crew personnel upon delivery to fulfill the service. If you have chosen to pay with credit or debit card on the app then the transaction is processed by BBeauty. 

Debit / Credit Cards:

Please read the following terms of use and disclaimers carefully before using Debit / Credit Cards:

The customer is liable to pay by cash upon delivery any extra charges the BBeauty might charge as a result of the "Special Request" or the "General Request" placed by the customer.

You may cancel the order if the delivery time exceeded the BBeauty service promise time; your paid amount will be refunded back to your account.

The customer order cancellation is at a maximum time of 5 minutes from the time of placing the order.

The customer refund procedure might take 3-7 working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with.

Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.

The customer would be reimbursed by the BBeauty in case faced the inconvenience of a missing item (Reimbursement applicable only for the missing item and is subject to BBeauty own reimbursement policy).

Credit or Debit cards used in placing orders through the online payment gateway on BBeauty.com website or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.

The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.

 

 

1. Customer can choose between different payment methods provided on the platforms, which are currently the following: Cash on Delivery, local debit cards, PayPal, and credit cards.
2. BBeauty reserves the right to provide other payment methods or to no longer offer certain payment methods.
3. Customer bindingly chooses the payment method when placing the respective order, provided that the customer chooses an online payment method, the payment will be processed by an external online payment provider cooperating with BBeauty.
4. Card data will be stored for future orders by the external online payment providers, on the condition that the customer has given consent to the storage and future usage.  
5. Customer is obliged to ensure sufficient cover of the respective account or, when using credit card, to use the credit card only within the card transaction limit. Customer has to refrain from causing unauthorized debit charge backs.

 

BBeauty takes customer satisfaction very seriously. In the case of problems with your order, please contact BBeauty customer support through our live chat or by email at info@bbeautyapp.com

. In appropriate cases, if you have already been billed by BBeauty, BBeauty will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.