General FAQs

What is floor stripping?

Answer
The process of stripping a floor is to ensure that all necessary old and worn sealer is removed; once removed your bluestone tiles can be resealed.

How do I know when my bluestone floors are ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your bluestone floors stripped, cleaned and sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your bluestone tiles are staining easily, it's a good indication that your previous sealer is wearing off and your bluestone floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have bluestone tiles stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your bluestone tiles. Stone tiles are porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to bring your bluestone tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

How messy is your stripping process? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your bluestone tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your bluestone floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my bluestone floors?

Answer
If you want your bluestone floors to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the sealer applied. You will have the freshest and cleanest possible bluestone floors once we are finished with the process.

What is a bluestone tiles strip and seal?

Answer
Bluestone tiles stripping and sealing is simply the process of stripping the coating off the bluestone floor before resealing it. Bluestone flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your bluestone and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my bluestone floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the bluestone is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry bluestone floor and allowed to set. The newly sealed bluestone floor will not only look new again, it will be protected and result in your bluestone becoming easier to maintain.

How often should I seal my bluestone floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the bluestone tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your bluestone tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I do not seal my bluestone floors?

Answer
Bluestone floors can damage easily, any oily or harsh spills can damage the bluestone tiles and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing you bluestone tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain

When is the best time to seal my bluestone floors and how do I know that mine need sealing now?

Answer
The best time to have your bluestone tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your bluestone tiles need sealing once you start noticing patchy sealed areas of the floor and/or your bluestone tiles are staining easier.

Will sealing my bluestone prevent efflorescence?

Answer
Efflorescence is a problem that bluestone and most porous tiles can face. It's the tendency of the water in the bluestone to bring salts from the stone to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your bluestone tiles with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the tiles, for example a water pipe leak or damaged grout.

Efflorescence has built up on my bluestone tiles. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the bluestone tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my bluestone tiles looking new?

Answer
To keep your bluestone tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the bluestone surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for stripping and sealing my bluestone tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the bluestone area?

Answer
We recommend that you measure each bluestone area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the bluestone cleaning?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What is floor stripping?

Answer
The process of stripping a floor is to ensure that all necessary old and worn sealer is removed; once removed your bluestone tiles can be resealed.

How do I know when my bluestone floors are ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your bluestone floors stripped, cleaned and sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your bluestone tiles are staining easily, it's a good indication that your previous sealer is wearing off and your bluestone floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have bluestone tiles stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your bluestone tiles. Stone tiles are porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to bring your bluestone tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

How messy is your stripping process? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your bluestone tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your bluestone floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my bluestone floors?

Answer
If you want your bluestone floors to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the sealer applied. You will have the freshest and cleanest possible bluestone floors once we are finished with the process.

What is a bluestone tiles strip and seal?

Answer
Bluestone tiles stripping and sealing is simply the process of stripping the coating off the bluestone floor before resealing it. Bluestone flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your bluestone and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my bluestone floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the bluestone is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry bluestone floor and allowed to set. The newly sealed bluestone floor will not only look new again, it will be protected and result in your bluestone becoming easier to maintain.

How often should I seal my bluestone floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the bluestone tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your bluestone tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I don not seal my bluestone floors?

Answer
Bluestone floors can damage easily, any oily or harsh spills can damage the bluestone tiles and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing you bluestone tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain

When is the best time to seal my bluestone floors and how do I know that mine need sealing now?

Answer
The best time to have your bluestone tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your bluestone tiles need sealing once you start noticing patchy sealed areas of the floor and/or your bluestone tiles are staining easier.

Will sealing my bluestone prevent efflorescence?

Answer
Efflorescence is a problem that bluestone and most porous tiles can face. It's the tendency of the water in the bluestone to bring salts from the stone to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your bluestone tiles with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the tiles, for example a water pipe leak or damaged grout.

Efflorescence has built up on my bluestone tiles. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the bluestone tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my bluestone tiles looking new?

Answer
To keep your bluestone tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the bluestone surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for stripping and sealing my bluestone tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the bluestone area?

Answer
We recommend that you measure each bluestone area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the bluestone cleaning?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What does your restoration services include?

Answer
Your Granite tiles will be restored to their best possible condition. Our granite tiles restoration services include effective polishing of your granite surfaces, by employing state-of-the-art equipment and our years of expertise.

Are your polishing products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your granite floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

How do I measure the size of the granite area?

Answer
We recommend that you measure each granite room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What is floor stripping?

Answer
The process of stripping a floor is to ensure that all necessary old and worn sealer is removed; once removed your granite tiles can be resealed.

How do I know when my granite floors are ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your granite floors stripped, cleaned and sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your granite tiles are staining easily, it's a good indication that your previous sealer is wearing off and your granite floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have granite tiles stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your granite tiles. Stone tiles are porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to bring your granite tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

How messy is your stripping process? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your granite tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your granite floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

What is a granite tiles strip and seal?

Answer
Granite tiles stripping and sealing is simply the process of stripping the coating off the granite floor before resealing it. Granite flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your granite and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my granite floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the granite is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry granite floor and allowed to set. The newly sealed granite floor will not only look new again, it will be protected and result in your granite becoming easier to maintain.

How often should I seal my granite floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the granite tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your granite tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I do not seal my granite floors?

Answer
Granite floors can be porous, oily or harsh spills can damage the granite tiles and penetrate the pores leaving permanent staining unreachable by domestic cleaning methods. We strongly recommend sealing you granite tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my granite floors and how do I know that mine need sealing now?

Answer
The best time to have your granite tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your granite needs sealing once you start noticing patchy sealed areas and/or your granite tiles are staining easier.

Will sealing my granite prevent efflorescence?

Answer
Efflorescence is a problem that most porous tiles can face. It's the tendency of the water in the granite to bring salts from the stone to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your granite tiles with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the tiles, for example a water pipe leak or damaged grout.

Efflorescence has built up on my granite tiles. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the granite tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my granite tiles looking new?

Answer
To keep your granite tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the granite surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for stripping and sealing my granite tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the granite area?

Answer
We recommend that you measure each granite area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the granite cleaning?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What does your restoration services include?

Answer
Your Limestone tiles will be restored to their best possible condition. Our limestone tiles restoration services include effective polishing of your limestone floors, by employing state-of-the-art equipment and our years of expertise.

Are your polishing products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your limestone floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

How do I measure the size of the limestone area?

Answer
We recommend that you measure each limestone room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What is floor stripping?

Answer
The process of stripping a floor is to ensure that all necessary old and worn sealer is removed; once removed your limestone tiles can be resealed.

How messy is your stripping process? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your limestone tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your limestone floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Which process can I expect when you arrive to reseal my limestone floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the limestone is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry limestone floor and allowed to set. The newly sealed limestone floor will not only look new again, it will be protected and result in your limestone becoming easier to maintain.

How often should I seal my limestone floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the limestone tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your limestone tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

When is the best time to seal my limestone floors and how do I know that mine need sealing now?

Answer
The best time to have your limestone tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your limestone tiles need sealing once you start noticing patchy sealed areas of the floor and/or your limestone tiles are staining easier.

What can I do to keep my limestone tiles looking new?

Answer
To keep your limestone tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the limestone surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How do I measure the size of the limestone area?

Answer
We recommend that you measure each limestone area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What is the difference between your honing service and polishing service?

Answer
Honing and polishing produce fairly opposite results. Polishing produces a glossy finish while honing produces a more matte finish. Honed surfaces can hide some imperfections such as scratches, and some everyday dirt, whereas polishing will reflect light and imperfections more than a honed surface.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can honing leave my floors shiny?

Answer
No, honing produces the opposite effect to having your floors polished. Honing will result in a smooth, matte, non reflective finish and will only appear shiny, or glossy where the honing process is followed by a polishing process.

Can honing result in my surfaces becoming slippery?

Answer
Honing can provide a degree of slip resistance to your surfaces. Polished surfaces are often slippery when wet and honing is an excellent way to create an extra degree of safety. Please call one of our knowledgeable customer service for more advice regarding your surface.

Can honing remove lippage from tiling?

Answer
Lippage is the term given to uneven tiles that are set higher than one another, which usually requires a more aggressive process than honing in order to create a completely flat surface. Grinding is recommended for excessive lippage.

How do I measure the size of the area to be honed?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the surface honing?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What does your restoration services include?

Answer
Your Marble tiles will be restored to their best possible condition. Our marble tiles restoration services include effective polishing of your marble floors, by employing state-of-the-art equipment and our years of expertise.

Are your polishing products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your marble floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What is floor stripping?

Answer
The process of stripping a floor is to ensure that all necessary old and worn sealer is removed; once removed your marble tiles can be resealed.

How messy is your stripping process? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your marble tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your marble floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

How often should I seal my marble floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the marble tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your marble tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I don't seal my marble floors?

Answer
Marble floors can damage easily, any oily or harsh spills can damage the marble tiles and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing you marble tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my marble floors and how do I know that mine need sealing now?

Answer
The best time to have your marble tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your marble tiles need sealing once you start noticing patchy sealed areas of the floor and/or your marble tiles are staining easier.

What can I do to keep my marble tiles looking new?

Answer
To keep your marble tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the marble surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How do I measure the size of the marble area?

Answer
We recommend that you measure each marble area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the marble cleaning?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What does your restoration services include?

Answer
Our slate floor restoration services include effective cleaning and sealing of slate floors and their long-term protection by employing state of the art equipment and technical expertise. Your floor can look neat and fine once again, just give us a ring and let us handle everything.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners ® we understand the importance of your family's safety, which is is why Tile Cleaners ® $custom_city only use non-toxic finishing agents as we not only want to protect your slate tiles, but your families health too. Materials and agents that can pose a health hazard are not in our product portfolio and have never been.

What can I do to keep my slate tiles looking new?

Answer
To keep your slate tiles and grout looking new, Tile Cleaners ® recommend cleaning each week with a damp microfiber cloth and a mild detergent to remove any dirt or grime from the slate tiled surface. Any strong detergents (any strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended. Your best choice to keep your slate tiles protected and to keep that natural fresh lock is to seal them with one of our water based sealers. Wether you choose our Topical Sealer for a shiny look or our Impregnating Penetrating Sealer for a matte protective finish, you can rest assured that you slate is getting the highest protection available. If the slate is honed or polished, regular professional maintenance will be required to maintain its appearance and remove any scratches or loss of shine and lustre.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

Does sealing my slate floors hide scratches and etches?

Answer
Tile Cleaners® colour enhancing sealer may help hide some small scratches, but we cannot guarantee that your slate will return to its original condition. Deepshield™ Penetrating Colour Enhancing Sealer darkens your slate tiles by up to 20% and can help camouflage etches, restoring the natural, new look of your slate floors.

What is floor stripping?

Answer
The process of stripping a floor is to ensure that all necessary old and worn sealer is removed; once removed your slate tiles can be resealed.

Is it safe to have slate tiles stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your slate tiles. Stone tiles are porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to bring your slate tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

How messy is your stripping process? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your slate tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your slate floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Which process can I expect when you arrive to reseal my slate floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the slate is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry slate floor and allowed to set. The newly sealed slate floor will not only look new again, it will be protected and result in your slate becoming easier to maintain.

How often should I seal my slate floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the slate tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your slate tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

When is the best time to seal my slate floors and how do I know that mine need sealing now?

Answer
The best time to have your slate tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your slate tiles need sealing once you start noticing patchy sealed areas of the floor and/or your slate tiles are staining easier.

Efflorescence has built up on my slate tiles. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the slate tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my slate tiles looking new?

Answer
To keep your slate tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the slate surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How do I measure the size of the slate area?

Answer
We recommend that you measure each slate area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 × 2= 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What is floor stripping?

Answer
The process of stripping a floor is to ensure that all necessary old and worn sealer is removed; once removed your Terracotta tiles can be resealed.

How do I know when my terracotta floors are ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your terracotta floors stripped, cleaned and sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your terracotta tiles are staining easily, it's a good indication that your previous sealer is wearing off and your terracotta floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have terracotta tiles stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your terracotta tiles. Stone tiles are porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to bring your terracotta tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

How messy is your stripping process? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your terracotta tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your terracotta floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

What is a terracotta tiles strip and seal?

Answer
Terracotta tiles stripping and sealing is simply the process of stripping the coating off the terracotta floor before resealing it. Terracotta flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your terracotta and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my terracotta floors?

Answer
Our professional Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the terracotta is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry terracotta floor and allowed to set. The newly sealed terracotta floor will not only look new again, it will be protected and result in your terracotta becoming easier to maintain.

How often should I seal my terracotta floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the terracotta tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your terracotta tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

When is the best time to seal my terracotta floors and how do I know that mine need sealing now?

Answer
The best time to have your terracotta tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your terracotta tiles need sealing once you start noticing patchy sealed areas of the floor and/or your terracotta tiles are staining easier.

Will sealing my terracotta prevent efflorescence?

Answer
Efflorescence is a problem that terracotta and most porous tiles can face. It's the tendency of the water in the terracotta to bring salts from the stone to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your terracotta tiles with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the tiles, for example a water pipe leak or damaged grout.

Efflorescence has built up on my terracotta tiles. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the terracotta tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my terracotta tiles looking new?

Answer
To keep your terracotta tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the terracotta surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for stripping and sealing my terracotta tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What does your restoration services include?

Answer
Your Terrazzo tiles will be restored to their best possible condition. Our terrazzo tiles restoration services include effective polishing of your terrazzo floors, by employing state-of-the-art equipment and our years of expertise.

Are your polishing products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your terrazzo floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

How do I measure the size of the terrazzo area?

Answer
We recommend that you measure each terrazzo room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What does your restoration services include?

Answer
Your Travertine tiles will be restored to their best possible condition. Our travertine tiles restoration services include effective polishing of your travertine floors, by employing state-of-the-art equipment and our years of expertise.

Are your polishing products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your travertine floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What is floor stripping?

Answer
The process of stripping a floor is to ensure that all necessary old and worn sealer is removed; once removed your travertine tiles can be resealed.

How messy is your stripping process? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your travertine tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your travertine floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

What can I do to keep my travertine tiles looking new?

Answer
To keep your travertine tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the travertine surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How do I measure the size of the Travertine area?

Answer
We recommend that you measure each Travertine area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What do your vinyl cleaning services include?

Answer
Our vinyl services include stripping your vinyl or linoleum floor, cleaning it and then re-sealing it.

Why do I need to reseal my vinyl/lino floors?

Answer
If your vinyl floors are old, badly scratched or discoloured, we can strip the old sealer and reseal them with a high quality gloss finish to restore the look the vinyl. Resealing will extend the wear on your floors and reduce the appearance of marks and scratches, guarding against dirt penetration and abrasion.

What is vinyl/lino strip and seal?

Answer
Vinyl strip and seal is simply the process of stripping the coating off the vinyl floor before resealing. Vinyl flooring starts to appear dull and lifeless over time, making it look older and affecting the feel of any area. By stripping and resealing, you can restore the vinyl back to a beautiful, lustrous appearance and eliminate the burden and cost of installing new flooring.

What is the process to expect when you arrive to reseal my vinyl/lino floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the vinyl is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry vinyl surface and allowed to set. The newly sealed vinyl will not only look new again, it will be protected and result in your vinyl becoming easier to maintain.

How long does it take to reseal my vinyl/lino floors?

Answer
It depends on the size of the area but 4 - 8 hours should be expected. Using the most modern equipment means we can strip, clean and reseal during the same day so you don't have to with more than one appointment.

What does your restoration services include?

Answer
Our floor restoration services include effective cleaning and polishing of vinyl and linoleum floors and their long-term protection by employing state-of-the-art equipment and technical expertise. Your floor will be in its best possible state, just give us a call and let us handle everything.

What can I do to keep my vinyl/lino floor looking new?

Answer
Some basic precautions can help to keep your floor in good condition such as using a doormat at entrances, and regular sweeping to avoid grit being walked into the floor.

How do I properly clean and maintain my vinyl/lino flooring?

Answer
Sweep or vacuum vinyl floors with a solid floor attachment. To clean dirt that won't come up with a sweep or vacuum, use a non-rinsing cleaner that leaves no film and a mop. Never use an abrasive cleaner, oil cleaner, or dish detergent.

How will you charge me for stripping and sealing my vinyl surfaces?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How long does the vinyl floor take to dry?

Answer
It depends on the airflow and weather conditions the day that the service is done but usually drying requires around three to six hours.

Do you repair vinyl and linoleum flooring?

Answer
We do not carry out repairs to damage such as cuts and scratches but we can restore your vinyl with our stripping, cleaning and sealing process. If you have small scratches in your vinyl, after we buff and polish they are often hidden, however deep scratches may still be evident.

My vinyl/linoleum floors are very old and dull can you make them look new again?

Answer
It really depends on how old your vinyl is. A Tile Cleaners® technician will carry out an inspection to decide if your vinyl can be restored.

What is the difference between linoleum and vinyl flooring?

Answer
The primary difference between linoleum and vinyl is that linoleum floors need to be refinished at regular intervals, whereas vinyl floors are more durable and need only occasional resealing when the sealant wears leaving the tiles in danger of being scuffed or torn.

What is the difference between your honing service and polishing service?

Answer
Honing and polishing produce fairly opposite results. Polishing produces a glossy finish while honing produces a more matte finish. Honed surfaces can hide some imperfections such as scratches, and some everyday dirt, whereas polishing will reflect light and imperfections more than a honed surface.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can honing leave my floors shiny?

Answer
No, honing produces the opposite effect to having your floors polished. Honing will result in a smooth, matte, non reflective finish and will only appear shiny, or glossy where the honing process is followed by a polishing process.

Can honing result in my surfaces becoming slippery?

Answer
Honing can provide a degree of slip resistance to your surfaces. Polished surfaces are often slippery when wet and honing is an excellent way to create an extra degree of safety. Please call one of our knowledgeable customer service for more advice regarding your surface.

Can honing remove lippage from tiling?

Answer
Lippage is the term given to uneven tiles that are set higher than one another, which usually requires a more aggressive process than honing in order to create a completely flat surface. Grinding is recommended for excessive lippage.

How do I measure the size of the area to be honed?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the surface honing?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What is the difference between your honing service and polishing service?

Answer
Honing and polishing produce fairly opposite results. Polishing produces a glossy finish while honing produces a more matte finish. Honed surfaces can hide some imperfections such as scratches, and some everyday dirt, whereas polishing will reflect light and imperfections more than a honed surface.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can honing leave my floors shiny?

Answer
No, honing produces the opposite effect to having your floors polished. Honing will result in a smooth, matte, non reflective finish and will only appear shiny, or glossy where the honing process is followed by a polishing process.

Can honing result in my surfaces becoming slippery?

Answer
Honing can provide a degree of slip resistance to your surfaces. Polished surfaces are often slippery when wet and honing is an excellent way to create an extra degree of safety. Please call one of our knowledgeable customer service for more advice regarding your surface.

Can honing remove lippage from tiling?

Answer
Lippage is the term given to uneven tiles that are set higher than one another, which usually requires a more aggressive process than honing in order to create a completely flat surface. Grinding is recommended for excessive lippage.

How do I measure the size of the area to be honed?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the surface honing?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What is the difference between your honing service and polishing service?

Answer
Honing and polishing produce fairly opposite results. Polishing produces a glossy finish while honing produces a more matte finish. Honed surfaces can hide some imperfections such as scratches, and some everyday dirt, whereas polishing will reflect light and imperfections more than a honed surface.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can honing leave my floors shiny?

Answer
No, honing produces the opposite effect to having your floors polished. Honing will result in a smooth, matte, non reflective finish and will only appear shiny, or glossy where the honing process is followed by a polishing process.

Can honing result in my surfaces becoming slippery?

Answer
Honing can provide a degree of slip resistance to your surfaces. Polished surfaces are often slippery when wet and honing is an excellent way to create an extra degree of safety. Please call one of our knowledgeable customer service for more advice regarding your surface.

Can honing remove lippage from tiling?

Answer
Lippage is the term given to uneven tiles that are set higher than one another, which usually requires a more aggressive process than honing in order to create a completely flat surface. Grinding is recommended for excessive lippage.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the surface honing?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What is the difference between your honing service and polishing service?

Answer
Honing and polishing produce fairly opposite results. Polishing produces a glossy finish while honing produces a more matte finish. Honed surfaces can hide some imperfections such as scratches, and some everyday dirt, whereas polishing will reflect light and imperfections more than a honed surface.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can honing leave my floors shiny?

Answer
No, honing produces the opposite effect to having your floors polished. Honing will result in a smooth, matte, non reflective finish and will only appear shiny, or glossy where the honing process is followed by a polishing process.

Can honing result in my surfaces becoming slippery?

Answer
Honing can provide a degree of slip resistance to your surfaces. Polished surfaces are often slippery when wet and honing is an excellent way to create an extra degree of safety. Please call one of our knowledgeable customer service for more advice regarding your surface.

Can honing remove lippage from tiling?

Answer
Lippage is the term given to uneven tiles that are set higher than one another, which usually requires a more aggressive process than honing in order to create a completely flat surface. Grinding is recommended for excessive lippage.

How do I measure the size of the area to be honed?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the surface honing?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

Is the Grinding Process Safe?

Answer
The grinding process used by Tile Cleaners® technicians is completely safe, not only for your family but for the surrounding areas of your property. The utmost care is taken by our professionals to protect walls and skirting boards as well as all other items in the work area. Excess slurry, dust and debris is extracted as we go, whilst non-toxic sealers are used to finish off the stone. Tile Cleaners® prides itself for catering for each tile type in the safest most hygienic way.

What is the difference between honing and grinding?

Answer
Grinding refers to the removal of large amounts of material from the surface of the stone. Grinding is used to remove deep scratches and staining as well as lippage(uneven surface) thereby smoothing out the surface of the area making it uniform. Honing is the smoothing of the stone, not as aggressive as grinding and removes very little material from the stone, giving a matte(not glossy as with polishing) look to the surface.

Some areas I want to have ground are in smaller hard to reach places?

Answer
In areas that cannot be reached by larger floor grinding machines, the grinding can be done using hand held polishing machines.

What different types of tiles do Tile Cleaners® grind?

Answer
Indoor and outdoor areas, polished, matte finish, porous, pre-sealed, wherever you have tiles we have a restoration solution. External tiles, natural stone paver's, all bathroom tiles and wall tiles. Tile Cleaners® grind marble, sandstone, granite, bluestone, travertine and limestone.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why we prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can grinding remove deep stains in the stone?

Answer
Grinding will remove scratches and stains and give a more uniform appearance to your surface.

How do I measure the size of the area?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the surface grinding?

Answer
We recommend that you measure each rooMove all furniture and items off the floor so it is ready for when we arrive.

Is the Grinding Process Safe?

Answer
The grinding process used by Tile Cleaners® technicians is completely safe, not only for your family but for the surrounding areas of your property. The utmost care is taken by our professionals to protect walls and skirting boards as well as all other items in the work area. Excess slurry, dust and debris is extracted as we go, whilst non-toxic sealers are used to finish off the stone. Tile Cleaners® prides itself for catering for each tile type in the safest most hygienic way.

What is the difference between honing and grinding?

Answer
Grinding refers to the removal of large amounts of material from the surface of the stone. Grinding is used to remove deep scratches and staining as well as lippage(uneven surface) thereby smoothing out the surface of the area making it uniform. Honing is the smoothing of the stone, not as aggressive as grinding and removes very little material from the stone, giving a matte(not glossy as with polishing) look to the surface.

Some areas I want to have ground are in smaller hard to reach places?

Answer
In areas that cannot be reached by larger floor grinding machines, the grinding can be done using hand held polishing machines.

What different types of tiles do Tile Cleaners® grind?

Answer
Indoor and outdoor areas, polished, matte finish, porous, pre-sealed, wherever you have tiles we have a restoration solution. External tiles, natural stone paver's, all bathroom tiles and wall tiles. Tile Cleaners® grind granite, sandstone, marble, bluestone, travertine and limestone.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why we prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can grinding remove deep stains in the stone?

Answer
Grinding will remove scratches and stains and give a more uniform appearance to your surface.

How do I measure the size of the area?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the surface grinding?

Answer
We recommend that you measure each rooMove all furniture and items off the floor so it is ready for when we arrive.

Is the Grinding Process Safe?

Answer
The grinding process used by Tile Cleaners® technicians is completely safe, not only for your family but for the surrounding areas of your property. The utmost care is taken by our professionals to protect walls and skirting boards as well as all other items in the work area. Excess slurry, dust and debris is extracted as we go, whilst non-toxic sealers are used to finish off the stone. Tile Cleaners® prides itself for catering for each tile type in the safest most hygienic way.

What is the difference between honing and grinding?

Answer
Grinding refers to the removal of large amounts of material from the surface of the stone. Grinding is used to remove deep scratches and staining as well as lippage(uneven surface) thereby smoothing out the surface of the area making it uniform. Honing is the smoothing of the stone, not as aggressive as grinding and removes very little material from the stone, giving a matte(not glossy as with polishing) look to the surface.

Some areas I want to have ground are in smaller hard to reach places?

Answer
In areas that cannot be reached by larger floor grinding machines, the grinding can be done using hand held polishing machines.

What different types of tiles do Tile Cleaners® grind?

Answer
Indoor and outdoor areas, polished, matte finish, porous, pre-sealed, wherever you have tiles we have a restoration solution. External tiles, natural stone paver's, all bathroom tiles and wall tiles. Tile Cleaners® grind marble, sandstone, granite, bluestone, travertine and limestone.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why we prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can grinding remove deep stains in the stone?

Answer
Grinding will remove scratches and stains and give a more uniform appearance to your surface.

How do I measure the size of the area?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the surface grinding?

Answer
We recommend that you measure each rooMove all furniture and items off the floor so it is ready for when we arrive.

Is the Grinding Process Safe?

Answer
The grinding process used by Tile Cleaners® technicians is completely safe, not only for your family but for the surrounding areas of your property. The utmost care is taken by our professionals to protect walls and skirting boards as well as all other items in the work area. Excess slurry, dust and debris is extracted as we go, whilst non-toxic sealers are used to finish off the stone. Tile Cleaners® prides itself for catering for each tile type in the safest most hygienic way.

What is the difference between honing and grinding?

Answer
Grinding refers to the removal of large amounts of material from the surface of the stone. Grinding is used to remove deep scratches and staining as well as lippage(uneven surface) thereby smoothing out the surface of the area making it uniform. Honing is the smoothing of the stone, not as aggressive as grinding and removes very little material from the stone, giving a matte(not glossy as with polishing) look to the surface.

Some areas I want to have ground are in smaller hard to reach places?

Answer
In areas that cannot be reached by larger floor grinding machines, the grinding can be done using hand held polishing machines.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why we prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can grinding remove deep stains in the stone?

Answer
Grinding will remove scratches and stains and give a more uniform appearance to your surface.

How do I measure the size of the area?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the surface grinding?

Answer
We recommend that you measure each rooMove all furniture and items off the floor so it is ready for when we arrive.

Is the Grinding Process Safe?

Answer
The grinding process used by Tile Cleaners® technicians is completely safe, not only for your family but for the surrounding areas of your property. The utmost care is taken by our professionals to protect walls and skirting boards as well as all other items in the work area. Excess slurry, dust and debris is extracted as we go, whilst non-toxic sealers are used to finish off the stone. Tile Cleaners® prides itself for catering for each tile type in the safest most hygienic way.

What is the difference between honing and grinding?

Answer
Grinding refers to the removal of large amounts of material from the surface of the stone. Grinding is used to remove deep scratches and staining as well as lippage(uneven surface) thereby smoothing out the surface of the area making it uniform. Honing is the smoothing of the stone, not as aggressive as grinding and removes very little material from the stone, giving a matte(not glossy as with polishing) look to the surface.

Some areas I want to have ground are in smaller hard to reach places?

Answer
In areas that cannot be reached by larger floor grinding machines, the grinding can be done using hand held polishing machines.

What different types of tiles do Tile Cleaners® grind?

Answer
Indoor and outdoor areas, polished, matte finish, porous, pre-sealed, wherever you have tiles we have a restoration solution. External tiles, natural stone paver's, all bathroom tiles and wall tiles. Tile Cleaners® grind marble, sandstone, granite, bluestone, travertine and limestone.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why we prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can grinding remove deep stains in the stone?

Answer
Grinding will remove scratches and stains and give a more uniform appearance to your surface.

How do I measure the size of the area?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

Is the Grinding Process Safe?

Answer
The grinding process used by Tile Cleaners® technicians is completely safe, not only for your family but for the surrounding areas of your property. The utmost care is taken by our professionals to protect walls and skirting boards as well as all other items in the work area. Excess slurry, dust and debris is extracted as we go, whilst non-toxic sealers are used to finish off the stone. Tile Cleaners® prides itself for catering for each tile type in the safest most hygienic way.

What is the difference between honing and grinding?

Answer
Grinding refers to the removal of large amounts of material from the surface of the stone. Grinding is used to remove deep scratches and staining as well as lippage(uneven surface) thereby smoothing out the surface of the area making it uniform. Honing is the smoothing of the stone, not as aggressive as grinding and removes very little material from the stone, giving a matte(not glossy as with polishing) look to the surface.

Some areas I want to have ground are in smaller hard to reach places?

Answer
In areas that cannot be reached by larger floor grinding machines, the grinding can be done using hand held polishing machines.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why we prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can grinding remove deep stains in the stone?

Answer
Grinding will remove scratches and stains and give a more uniform appearance to your surface.

How do I measure the size of the area?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the surface grinding?

Answer
We recommend that you measure each rooMove all furniture and items off the floor so it is ready for when we arrive.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What can I do to keep my grout looking new?

Answer
To keep your tiles and grout looking new, Tile Cleaners® recommend sealing your grout lines with our recommended proven water based impregnating grout sealer, Deepshield™ Penetrating Grout Sealer. We also always recommend cleaning each week with a damp microfibre cloth and a mild detergent to remove any dirt or grime from the tiled surface. Any strong detergents( strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

What can I do to keep my limestone tiles looking new?

Answer
To keep your limestone tiles and grout looking new, Tile Cleaners ® recommend cleaning each week with a damp microfiber cloth and a mild detergent to remove any dirt or grime from the tiled surface. Any strong detergents (any strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended. Our best advice to protect your limestone tiles is to seal them with one of our highest quality sealers. This is the best protection you limestone tiles can have against staining.

There is a stain on my limestone floor. Can you remove it?

Answer
If the stain is new and has not set in well, we will probably be able to remove it. However, we cannot guarantee that we will remove it completely; we can only guarantee cleaning it back to its best possible condition. This also depends on wether the limestone tiles have been sealed previously or not. Some stains might penetrate the natural stone and settle in below the surface and can be hard to clean out. It is important to have us strip, clean and seal your limestone floor so in the future nothing will be able to stain your limestone floors.

How do I measure the size of the limestone area?

Answer
We recommend that you measure each room separately. They way to measure is the width * length. For example a room that is 3 meters long and 2 meters wide is 3 * 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

How often should I seal my limestone floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the limestone tiles are being exposed to. Australia's Deepshield™ range of deep impregnating water based sealer's, offer long term benefits with Deepshield™ Gold lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your limestone tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

Which process can I expect when you arrive to reseal my limestone floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the limestone is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry limestone floor and allowed to set. The newly sealed limestone floor will not only look new again, it will be protected and result in your limestone becoming easier to maintain.

When is the best time to seal my limestone floors and how do I know that mine need sealing now?

Answer
The best time to have your limestone tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your limestone tiles need sealing once you start noticing patchy sealed areas of the floor and/or your limestone tiles are staining easier.

What does your restoration services include?

Answer
Our Marble tiles restoration services include effective cleaning of your Marble, by employing state of the art equipment and our technical expertise. Your Marble will be brought back to their best possible condition, with our high pressure cleaning and the use of our best cleaning products and expertise.

How often should I seal my marble floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the marble tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your marble tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

When is the best time to seal my marble floors and how do I know that mine need sealing now?

Answer
The best time to have your marble tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your marble tiles need sealing once you start noticing patchy sealed areas of the floor and/or your marble tiles are staining easier.

What can I do to keep my marble tiles looking new?

Answer
To keep your Marble tiles and grout looking new, Tile Cleaners ® recommend cleaning each week with a damp microfibre cloth and a mild detergent to remove any dirt or grime from the tiled surface. Any strong detergents (any strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended. Our best advice to protect your Marble tiles is to seal them with one of our highest quality sealers. This is the best protection you Marble tiles can have against staining.

There is a stain on my Marble floor. Can you remove it?

Answer
If the stain is new and has not set in well, we will probably be able to remove it. However, we cannot guarantee that we will remove it completely; we can only guarantee cleaning it back to its best possible condition. This also depends on wether the Marble tiles have been sealed previously or not. Some stains might penetrate the natural stone and settle in below the surface and can be hard to clean out. It is important to have us strip, clean and seal your Marble floor so in the future nothing will be able to stain your Marble floors.

How do I measure the size of the marble area?

Answer
We recommend that you measure each marble area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the marble cleaning?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What is a sealer?

Answer
sealer is a liquid, or carrier containing a resin that is applied to porous natural stone or man made surfaces that helps prevent staining from water and/or oil based materials as well as help to achieve better results when cleaning your surfaces.

Do you provide colour enhancing, and how does it work?

Answer
Yes we do. Colour enhancer is a compound designed to enrich the natural look of marble tiles. It darkens and enhances the colour of your tiles and brings out the natural beauty in your marble, giving a slight wet look/low sheen.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your marble floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

How often should I seal my marble floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the marble tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® specifically designed for denser materials such as marble and granite lasting for up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your marble tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I don't seal my marble floors?

Answer
Marble floors can damage easily, any oily or harsh spills can damage the marble tiles and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing you marble tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my marble floors and how do I know that mine need sealing now?

Answer
The best time to have your marble tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your marble tiles need sealing once you start noticing patchy sealed areas of the floor and/or your marble tiles are staining easier.

There is a stain on my Marble floor. Can you remove it?

Answer
If the stain is new and has not set in well, we will probably be able to remove it. However, we cannot guarantee that we will remove it completely; we can only guarantee cleaning it back to its best possible condition. This also depends on whether the Marble tiles have been sealed previously or not. Some stains might penetrate the natural stone and settle in below the surface and can be hard to clean out. It is important to have us strip, clean and seal your Marble floor so in the future nothing will be able to stain your Marble floors.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

My front doors pavers look dull and discoloured. Can you help me restore them to their natural fresh look?

Answer
Yes we can. It is Tile Cleaners ® specialty to cater for different types of Sandstone tiles around your home. We will give your Sandstone pavers one of the best professional cleaning & restoration processes that will leave your Sandstone pavers looking fresh and back to their natural colour again.

What does your restoration services include?

Answer
Our Sandstone restoration services include effective cleaning of your sandstone floors, by employing state-of-the-art equipment and our technical expertise. Your sandstone tiles will be brought back to their best possible condition with our high pressure cleaning and the use of our best cleaning products and expertise.

How often should I seal my sandstone floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the sandstone tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your sandstone tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety. This is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your sandstone floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

What can I do to keep my sandstone tiles looking new?

Answer
To keep your Sandstone tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a damp microfibre cloth and a mild detergent to remove any dirt or grime from the tiled surface. Any strong detergents (any strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended. Our best advice to protect your sandstone tiles is to seal them with one of our highest quality sealers. This is the best protection you sandstone tiles can have against staining.

Which process can I expect when you arrive to reseal my sandstone floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the sandstone is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry sandstone floor and allowed to set. The newly sealed sandstone floor will not only look new again, it will be protected and result in your sandstone becoming easier to maintain.

When is the best time to seal my sandstone floors and how do I know that mine need sealing now?

Answer
The best time to have your sandstone tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your sandstone tiles need sealing once you start noticing patchy sealed areas of the floor and/or your sandstone tiles are staining easier.

How do I measure the size of the sandstone area?

Answer
We recommend that you measure each sandstone area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What is a sealer?

Answer
A sealer is a liquid, or carrier containing a resin that is applied to porous natural stone or porous man made surfaces that helps prevent staining from water and/or oil based materials as well as help to achieve better results when cleaning your surfaces.

Do you provide colour enhancing, and how does it work?

Answer
Yes we do. Colour enhancer is a compound designed to enrich the natural look of sandstone tiles. It darkens and enhances the colour of your tiles and brings out the natural beauty in your sandstone, giving a slight wet look/low sheen.

How long does the sealer last?

Answer
Tile Cleaners® apply two main types of high quality sealer, deep penetrating sealer and topical sealer. Topical Sealer has lifetime expectancy of around 3 years and Australia's Deepshield™ range of impregnating water based sealer's last for up to 10 years while Deepshield™ Gold based on the latest fluoro-bond technology can last for up to 15 years dependent on usage and weather conditions.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What is floor stripping?

Answer
The process of stripping a floor is to ensure that all necessary old and worn sealer is removed; once removed your sandstone tiles can be resealed.

How messy is your stripping process? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your sandstone tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your sandstone floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Which process can I expect when you arrive to reseal my sandstone floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the sandstone is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry sandstone floor and allowed to set. The newly sealed sandstone floor will not only look new again, it will be protected and result in your sandstone becoming easier to maintain.

How often should I seal my sandstone floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the sandstone tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your sandstone tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

When is the best time to seal my sandstone floors and how do I know that mine need sealing now?

Answer
The best time to have your sandstone tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your sandstone tiles need sealing once you start noticing patchy sealed areas of the floor and/or your sandstone tiles are staining easier.

What can I do to keep my sandstone tiles looking new?

Answer
To keep your sandstone tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the sandstone surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How do I measure the size of the sandstone area?

Answer
We recommend that you measure each sandstone area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

How long does the sealer last?

Answer
This depends on the type of sealer you decide to seal your tiles with. Topical sealers usually have a lifetime of around 3 years, while impregnating sealers have a lifetime of up to 15 years. On vertical surfaces impregnating sealers could last a lifetime, however, on heavy walkway areas or heavily used areas such as shower recesses, the areas should be checked more often and re-sealed if necessary. You can test how porous your grout is by applying a drop of water to the surface and watching how it is absorbed. You can then see how any type of water based stain can be absorbed by the grout.

Is it safe to have slate tiles stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your slate tiles. Stone tiles are porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to bring your slate tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your slate floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Which process can I expect when you arrive to reseal my slate floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the slate is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry slate floor and allowed to set. The newly sealed slate floor will not only look new again, it will be protected and result in your slate becoming easier to maintain.

What can I do to keep my slate tiles looking new?

Answer
To keep your slate tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the slate surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How do I measure the size of the slate area?

Answer
We recommend that you measure each room of slate separately. They way to measure is the width * length. For example a room that is 3 meters long and 2 meters wide is 3 * 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the slate floors cleaning?

Answer
Move all furniture and items up off the slate floor so it is ready for us to clean when we arrive.

How often should I seal my slate floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the slate tiles are being exposed to. Australia's Deepshield™ range of deep impregnating water based sealer's, offer long term benefits with Deepshield™ Gold lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your slate tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

When is the best time to seal my slate floors and how do I know that mine need sealing now?

Answer
The best time to have your slate tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your slate tiles need sealing once you start noticing patchy sealed areas of the floor and/or your slate tiles are staining easier.

Efflorescence has built up on my slate tiles. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the slate tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

My front door pavers look dull and discoloured. Can you restore their natural fresh look?

Answer
Yes, we can. It is Tile Cleaners ® specialty to cater for different types of stone tiles around your home. We will provide your stone pavers with one of the best professional cleaning & restoration processes, leaving your stone pavers looking fresh and restored to their natural colour.

What does your restoration services include?

Answer
Our stone tiles restoration services include effective cleaning of your stone floors, by employing state of the art equipment and our technical expertise. Your stone tiles will be brought back to their best possible condition, with our high pressure cleaning and the use of our best cleaning products and expertise.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners ® we understand the importance of your family's safety. This is why Tile Cleaners ® only use non-toxic finishing agents as we not only want to protect your stone tiles, but your families' health too. Materials and agents that can be of health hazard are not in our product portfolio and have never been.

What can I do to keep my stone tiles looking new?

Answer
To keep your stone tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a damp microfibre cloth and a mild detergent to remove any dirt or grime from the tiled surface. Any strong detergents(any strong acid or alkali) may affect the sealer. Mild detergents and pH neutral substances are strongly recommended. Our best advice to protect your stone tiles is to seal them with one of our highest quality sealers such as Australian made Deepshield® quality impregnating water based sealer. This is the best protection you stone tiles can have against staining.

There is a stain on my stone floor. Can you remove it?

Answer
If the stain is new and has not set in well we will probably be able to remove it, however we cannot guarantee that we will remove it completely; we can only guarantee cleaning to its best possible condition. This can also depend on whether the stone tiles have been sealed previously or not. Some stains may penetrate the natural stone and settle in below the surface and can be very difficult to remove completely. It is important to have us strip, clean and seal your stone floor so in the future nothing will be able to stain your stone floors.

My front doors pavers look dull and discoloured. Can you help me restore them to their natural fresh look?

Answer
Yes we can. It is Tile Cleaners ® $custom_city specialty to cater for different types of Travertine tiles around your home. We will give your Travertine pavers one of the best professional cleaning & restoration processes that will leave your Travertine pavers looking fresh and back to their natural colour again.

What does your restoration services include?

Answer
Our Travertine tiles restoration services include effective cleaning of your Travertine floors, by employing state of the art equipment and our technical expertise. Your Travertine tiles will be brought back to their best possible condition, with our high pressure cleaning and the use of our best cleaning products and expertise.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners ® $custom_city we understand the importance of your family's safety. This is why Tile Cleaners ® $custom_city only use non-toxic finishing agents as we not only want to protect your Travertine tiles, but your families' health too. Materials and agents that can be of health hazard are not in our product portfolio and have never been.

How do I measure the size of the Travertine area?

Answer
We recommend that you measure each room separately. They way to measure is the width * length. For example a room that is 3 meters long and 2 meters wide is 3 * 2 = 6m2 in total.

How often do I need to have my floor stripped and sealed?

Answer
This can be a difficult question to answer, as it depends on several factors
  • The amount of use, contact received(ie trolleys etc)
  • How often it is cleaned (swept/vacuum/mopped) and what it is cleaned with. Some brooms have quite abrasive bristles on them, which can cause damage to the floor.
  • Certain chemicals can erode the sealer, it is important that you use a PH neutral floor cleaner on your sealed floors and that the chemical dilution rates are correct. Even a PH neutral floor cleaner will become alkaline if not diluted correctly.
  • How many coats of sealer were previously laid on the floor.
  • The quality of the sealer used to seal the floor.
  • If the correct technique was previously used to seal the floor.

What do your vinyl cleaning services include?

Answer
Our vinyl services include stripping your vinyl or linoleum floor, cleaning it and then re-sealing it.

Why do I need to reseal my vinyl/lino floors?

Answer
If your vinyl floors are old, badly scratched or discoloured, we can strip the old sealer and reseal them with a high quality gloss finish to restore the look the vinyl. Resealing will extend the wear on your floors and reduce the appearance of marks and scratches, guarding against dirt penetration and abrasion.

How often do I need to reseal my vinyl/lino floors?

Answer
That depends on the area and how it is used. Commercial floors will usually require resealing every year or two, while with residential floors, its good to have them sealed every 3-10 years depending on foot traffic and use. It also depends on the quality of the sealer that is used and the way it has been applied. If you have the procedure professionally done you will get the most out of it and be saving time and money.

What is vinyl/lino strip and seal?

Answer
Vinyl strip and seal is simply the process of stripping the coating off the vinyl floor before resealing. Vinyl flooring starts to appear dull and lifeless over time, making it look older and affecting the feel of any area. By stripping and resealing, you can restore the vinyl back to a beautiful, lustrous appearance and eliminate the burden and cost of installing new flooring.

What is the process to expect when you arrive to reseal my vinyl/lino floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the vinyl is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry vinyl surface and allowed to set. The newly sealed vinyl will not only look new again, it will be protected and result in your vinyl becoming easier to maintain.

How long does it take to reseal my vinyl/lino floors?

Answer
It depends on the size of the area but 4 - 8 hours should be expected. Using the most modern equipment means we can strip, clean and reseal during the same day so you don't have to with more than one appointment.

Why do I need to strip my vinyl/lino floors?

Answer
If you want your vinyl floors to be their cleanest and looking their best you need a professional to strip the wax from the surface which will remove the film of grime that you are seeing. After the floor is stripped of the previous wax and the surface professionally cleaned and a quality sealer applied, you will have the freshest and cleanest looking vinyl.

Is it possible to have my vinyl/lino floors stripped too often?

Answer
Yes, you should only have your floors stripped every 3-10 years for residential floors and every 1-3 years for commercial floors. It is best to have your floors buffed and polished on a regular basis to keep them looking new.

How do I know when my vinyl/lino floors are ready for stripping and cleaning?

Answer
You will know it's time once your floors start looking dull and matte even after a proper cleaning.

What does your restoration services include?

Answer
Our floor restoration services include effective cleaning and polishing of vinyl and linoleum floors and their long-term protection by employing state-of-the-art equipment and technical expertise. Your floor will be in its best possible state, just give us a call and let us handle everything.

What can I do to keep my vinyl/lino floor looking new?

Answer
Some basic precautions can help to keep your floor in good condition such as using a doormat at entrances, and regular sweeping to avoid grit being walked into the floor.

How do I properly clean and maintain my vinyl/lino flooring?

Answer
Sweep or vacuum vinyl floors with a solid floor attachment. To clean dirt that won't come up with a sweep or vacuum, use a non-rinsing cleaner that leaves no film and a mop. Never use an abrasive cleaner, oil cleaner, or dish detergent.

How will you charge me for stripping and sealing my vinyl surfaces?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the vinyl area?

Answer
We recommend that you measure each vinyl area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

How long does the vinyl floor take to dry?

Answer
It depends on the airflow and weather conditions the day that the service is done but usually drying requires around three to six hours.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

Do you repair vinyl and linoleum flooring?

Answer
We do not carry out repairs to damage such as cuts and scratches but we can restore your vinyl with our stripping, cleaning and sealing process. If you have small scratches in your vinyl, after we buff and polish they are often hidden, however deep scratches may still be evident.

My vinyl/linoleum floors are very old and dull can you make them look new again?

Answer
It really depends on how old your vinyl is. A Tile Cleaners® technician will carry out an inspection to decide if your vinyl can be restored.

There is a stain on my vinyl/linoleum floor can you remove it?

Answer
If the stain is new and has not yet set in we will probably be able to remove it. It is important to strip, clean and seal your surfaces to prevent staining occurring to your vinyl floor.

What is the difference between linoleum and vinyl flooring?

Answer
The primary difference between linoleum and vinyl is that linoleum floors need to be refinished at regular intervals, whereas vinyl floors are more durable and need only occasional resealing when the sealant wears leaving the tiles in danger of being scuffed or torn.

What is the difference between your honing service and polishing service?

Answer
Honing and polishing produce fairly opposite results. Polishing produces a glossy finish while honing produces a more matte finish. Honed surfaces can hide some imperfections such as scratches, and some everyday dirt, whereas polishing will reflect light and imperfections more than a honed surface.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can honing leave my floors shiny?

Answer
No, honing produces the opposite effect to having your floors polished. Honing will result in a smooth, matte, non reflective finish and will only appear shiny, or glossy where the honing process is followed by a polishing process.

Can honing result in my surfaces becoming slippery?

Answer
Honing can provide a degree of slip resistance to your surfaces. Polished surfaces are often slippery when wet and honing is an excellent way to create an extra degree of safety. Please call one of our knowledgeable customer service for more advice regarding your surface.

Can honing remove lippage from tiling?

Answer
Lippage is the term given to uneven tiles that are set higher than one another, which usually requires a more aggressive process than honing in order to create a completely flat surface. Grinding is recommended for excessive lippage.

How do I measure the size of the area to be honed?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the surface honing?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

Is the Grinding Process Safe?

Answer
The grinding process used by Tile Cleaners® technicians is completely safe, not only for your family but for the surrounding areas of your property. The utmost care is taken by our professionals to protect walls and skirting boards as well as all other items in the work area. Excess slurry, dust and debris is extracted as we go, whilst non-toxic sealers are used to finish off the stone. Tile Cleaners® prides itself for catering for each tile type in the safest most hygienic way.

What is the difference between honing and grinding?

Answer
Grinding refers to the removal of large amounts of material from the surface of the stone. Grinding is used to remove deep scratches and staining as well as lippage(uneven surface) thereby smoothing out the surface of the area making it uniform. Honing is the smoothing of the stone, not as aggressive as grinding and removes very little material from the stone, giving a matte(not glossy as with polishing) look to the surface.

Some areas I want to have ground are in smaller hard to reach places?

Answer
In areas that cannot be reached by larger floor grinding machines, the grinding can be done using hand held polishing machines.

What different types of tiles do Tile Cleaners® grind?

Answer
Indoor and outdoor areas, polished, matte finish, porous, pre-sealed, wherever you have tiles we have a restoration solution. External tiles, natural stone paver's, all bathroom tiles and wall tiles. Tile Cleaners® grind sandstone, granite, marble, bluestone, travertine and limestone.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why we prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can grinding remove deep stains in the stone?

Answer
Grinding will remove scratches and stains and give a more uniform appearance to your surface.

How do I measure the size of the area?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the surface grinding?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What is the difference between your honing service and polishing service?

Answer
Honing and polishing produce fairly opposite results. Polishing produces a smooth reflective finish while honing produces a more matte finish.

What does your restoration services include?

Answer
Your tiles will be restored to their best possible condition. Our tiles restoration services include effective polishing of your surfaces, by employing state-of-the-art equipment and our years of expertise.

Are your polishing products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

How do I know when my grout is in need of professional cleaning?

Answer
You will know when to have it done once the grout starts looking dull and discoloured even after a proper cleaning.

What can I do to keep my grout looking new?

Answer
To keep your tiles and grout looking new, Tile Cleaners® recommend sealing your grout lines with our recommended proven water based impregnating grout sealer, Deepshield™ Penetrating Grout Sealer. We also always recommend cleaning each week with a damp microfibre cloth and a mild detergent to remove any dirt or grime from the tiled surface. Any strong detergents( strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How do I know when my granite floors are ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your granite floors stripped, cleaned and sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your granite tiles are staining easily, it's a good indication that your previous sealer is wearing off and your granite floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have granite tiles stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your granite tiles. Stone tiles are porous and require more attention than man made tiles which is why its extremely important to use the correct products and equipment necessary to bring your granite tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

How messy is your stripping process? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your granite tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

What is a granite tiles strip and seal?

Answer
Granite tiles stripping and sealing is simply the process of stripping the coating off the granite floor before resealing it. Granite flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your granite and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my granite floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the granite is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry granite floor and allowed to set. The newly sealed granite floor will not only look new again, it will be protected and result in your granite becoming easier to maintain.

How often should I seal my granite floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the granite tiles are being exposed to. Australia's Deepshield® range of impregnating water based sealer's offer long term benefits with Deepshield Gold®, specifically engineered for denser surfaces such as granite lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your granite tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I do not seal my granite floors?

Answer
Granite floors can be porous, oily or harsh spills can damage the granite tiles and penetrate the pores leaving permanent staining unreachable by domestic cleaning methods. We strongly recommend sealing you granite tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my granite floors and how do I know that mine need sealing now?

Answer
The best time to have your granite tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your granite needs sealing once you start noticing patchy sealed areas and/or your granite tiles are staining easier.

Will sealing my granite prevent efflorescence?

Answer
Efflorescence is a problem that most porous tiles can face. It's the tendency of the water in the granite to bring salts from the stone to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your granite tiles with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the tiles, for example a water pipe leak or damaged grout.

Efflorescence has built up on my granite tiles. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the granite tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my granite tiles looking new?

Answer
To keep your granite tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the granite surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for stripping and sealing my granite tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the granite area?

Answer
We recommend that you measure each granite area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the granite cleaning?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

How messy are the processes? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your quarry tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your quarry floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

How do I know when my grout is in need of professional cleaning?

Answer
You will know when to have it done once the grout starts looking dull and discoloured even after a proper cleaning.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

How do I know when my terracotta floors are ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your terracotta floors stripped, cleaned and sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your terracotta tiles are staining easily, it's a good indication that your previous sealer is wearing off and your terracotta floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have terracotta tiles stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your terracotta tiles.

How messy are the processes? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your terracotta tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your terracotta floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

What is a terracotta tiles strip and seal?

Answer
Terracotta tiles stripping and sealing is simply the process of stripping the coating off the terracotta floor before resealing it. Terracotta flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your terracotta and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my terracotta floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the terracotta is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry terracotta floor and allowed to set. The newly sealed terracotta floor will not only look new again, it will be protected and result in your terracotta becoming easier to maintain.

How often should I seal my terracotta floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the terracotta tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your terracotta tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

When is the best time to seal my terracotta floors and how do I know that mine need sealing now?

Answer
The best time to have your terracotta tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your terracotta tiles need sealing once you start noticing patchy sealed areas of the floor and/or your terracotta tiles are staining easier.

Will sealing my terracotta prevent efflorescence?

Answer
Efflorescence is a problem that terracotta and most porous tiles can face. It's the tendency of the water in the terracotta to bring salts from the material to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your terracotta tiles with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the tiles, for example a water pipe leak or damaged grout.

Efflorescence has built up on my terracotta tiles. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the terracotta tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my terracotta tiles looking new?

Answer
To keep your terracotta tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the terracotta surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for stripping and sealing my terracotta tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the terracotta area?

Answer
We recommend that you measure each terracotta area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

What should I do to prepare for the terracotta cleaning?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

How do I know when my bluestone floors are ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your bluestone floors stripped, cleaned and sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your bluestone tiles are staining easily, it is a good indication that your previous sealer is wearing off and your bluestone floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have bluestone tiles stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your bluestone tiles. Stone tiles are porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to bring your bluestone tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your bluestone floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

What is a bluestone tiles strip and seal?

Answer
Bluestone tiles stripping and sealing is simply the process of stripping the coating off the bluestone floor before resealing it. Bluestone flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your bluestone and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my bluestone floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the bluestone is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry bluestone floor and allowed to set. The newly sealed bluestone floor will not only look new again, it will be protected and result in your bluestone becoming easier to maintain.

How often should I seal my bluestone floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the bluestone tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your bluestone tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

When is the best time to seal my bluestone floors and how do I know that mine need sealing now?

Answer
The best time to have your bluestone tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your bluestone tiles need sealing once you start noticing patchy sealed areas of the floor and/or your bluestone tiles are staining easier.

Will sealing my bluestone prevent efflorescence?

Answer
Efflorescence is a problem that bluestone and most porous tiles can face. It's the tendency of the water in the bluestone to bring salts from the stone to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your bluestone tiles with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the tiles, for example a water pipe leak or damaged grout.

What can I do to keep my bluestone tiles looking new?

Answer
To keep your bluestone tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the bluestone surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How do I measure the size of the bluestone area?

Answer
We recommend that you measure each bluestone area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the bluestone cleaning?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

How long does it take for the concrete sealer to dry?

Answer
Most concrete sealers dry fairly quickly and are usually touch-dry after 4 hours. This is true of both penetrating and topical sealers. Penetrating sealers usually fully cure in 24 hours with topical sealers generally taking up to 48 hours to fully dry.

Why should I seal my concrete?

Answer
Concrete surfaces are subject to deterioration and degradation of appearance through traffic, UV rays, moisture, rain, chemicals, and other impurities such as oil, gas, grease, acids and salt. This can easily result in common problems such as cracking, pitting, scaling, spalling, delamination, dusting, discolouration, efflorescence, salt damage, etc. Concrete sealing offers excellent maintenance benefits when quality products are used such as Australia's Deepshield™ deep impregnating sealers.

Can penetrating concrete sealers be applied over topical sealers?

Answer
No, topical sealers create a membrane, film, or barrier that prevents the penetrating sealers from absorbing into the surface. Applying a penetrating sealer to a surface, requires any topical sealer to be removed prior to application.

How do I clean my polished concrete?

Answer
The best way to keep your polished concrete in good condition is to use a ph neutral cleaner followed by clean water for spills, otherwise a microfibre mop will get rid of dust.

How do I know when my polished concrete is ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your concrete floors stripped, cleaned and sealed once they begin to appear dull or “matte” even after you have given them an efficient regular clean. If you notice that your concrete surfaces are staining easily, it's a good indication that your previous sealer is wearing off and your concrete floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have concrete stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your concrete surfaces.

How messy are the processes? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your concrete floors or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your polished concrete floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my concrete floors?

Answer
If you want your concrete floors to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the sealer applied. You will have the freshest and cleanest possible polished concrete floors once we are finished with the process.

What is a concrete strip and seal?

Answer
Concrete stripping and sealing is simply the process of stripping the coating off the concrete floor before resealing it. Concrete flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your polished concrete and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my polished concrete floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the polished concrete is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry concrete floor and allowed to set. The newly sealed concrete floor will not only look new again, it will be protected and result in your polished concrete becoming easier to maintain.

How often should I seal my polished concrete floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the polished concrete is being exposed to. Australia's Deepshield™ range of deep impregnating water based sealer's, offer long term benefits with Deepshield™ Gold lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor concrete), you may experience a shorter lifetime. Sealing your polished concrete may also depend on the surfaces condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

When is the best time to seal my concrete and how do I know that mine need sealing now?

Answer
The best time to have your concrete sealed is immediately after installation to prevent any accidental staining or damage. You will know that concrete needs sealing once you start noticing patchy sealed areas of the floor and/or your concrete starts staining easier.

Will sealing my concrete prevent efflorescence?

Answer
Efflorescence is a problem that concrete and most porous surfaces can face. It's the tendency of the water in the concrete to bring salts from the material to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your concrete with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the concrete, for example a water pipe leak or damaged grout.

Efflorescence has built up on my concrete. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the concrete or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my concrete surfaces looking new?

Answer
To keep your concrete surfaces looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the concrete surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for stripping and sealing my concrete surfaces?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the concreted area?

Answer
We recommend that you measure each concreted area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the concrete sealing?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What does your restoration services include?

Answer
Our terrazzo tiles restoration services include effective cleaning of your terrazzo floors, by employing state-of-the-art equipment and our technical expertise. Your terrazzo tiles will be brought back to their best possible condition with our high pressure cleaning and the use of our best cleaning products and expertise.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your terrazzo floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

How do I measure the size of the terrazzo area?

Answer
We recommend that you measure each terrazzo area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What do your grout cleaning services include?

Answer
Tile Cleaners® services include scrubbing your grout with our tools and equipment(Turbo Hybrid Machines & Scrubbers) to restore your grout back to it's best possible condition. In small areas where we can't use our machines, the job will be done manually.

Are your grout cleaning products toxic?

Answer
Here at Tile Cleaners ® $custom_city we understand the importance of your family's safety, which is why Tile Cleaners ® use only non-toxic finishing agents as we not only want to protect your grout, but your family's health too. Materials and agents that can be a health hazard are not in our product portfolio and have never been.

What does a proper grout maintenance routine include?

Answer
A proper maintenance routine typically includes stripping and cleaning and resealing at least once every year or two, especially in commercial areas with high foot traffic, annually cleaning is recommended.

How will you charge me for stripping, cleaning and sealing my grout?

Answer
We charge per square meter for each separate room. There is a price list on the cleaners website for you to review. We prefer you measure each room individually before we come so when we charge you in the end it will be fast and easy for everyone.

How do I schedule an estimate with Tile Cleaners®?

Answer
Simply click on the location nearest to you and email the local office with your contact information or call the number of your local Tile Cleaners ® $custom_city representative.

How much does an estimate cost?

Answer
In most cases Tile Cleaners ® $custom_city can give you a quote over the phone for free. In some cases we will need to come and check the work to be done prior to giving you a quote. This depends on the size and nature of the work required.

How long does the estimate take?

Answer
In most cases, we can give you an approximate quote / estimate over the phone within 5 - 10 minutes. We will also inspect the area and confirm the quote on the day the job is booked for to get your final approval prior to starting any work.

Once decided, how long will it take to schedule the work on my grout?

Answer
Most of our work can be scheduled within 2 - 10 days, and is usually done on the same day we come out to confirm the quote.

What type of grout cleaner is used?

Answer
Tile Cleaners ® $custom_city uses a low pressure / hot water system to clean your grout. The vapour system will heat water to up to 320 degrees, cleaning your grout using tap water, and leaving your grout in a pH neutral state.

Do you use chemical cleaners?

Answer
Some cleaning situations require pre-treatment using a chemical cleaner. Our chemical cleaner contains no acid or bleach as these ingredients can do long term damage to your grout. The solution is then followed by our vapour technology, removing the discoloration and any chemical residue from the grout joint. However in some cases we will need to use chemicals that do contain small amounts of bleach or acid when the grout is particularly old and discoloured.

Why use grout cleaner and vapour cleaning?

Answer
The vapour cleaning process eliminates the cleaner from the pores of the joint leaving it in a pH neutral state.

Why not just scrub the grout with a brush and mop it clean?

Answer
Mopping does not remove all excess cleaner, which becomes absorbed in the pores of the grout. The cleaner can disrupt the pH level of the floor creating a dirt magnet after completion.

Do you use truck mounted cleaning equipment?

Answer
Sometimes, depending on the size and nature of the work required. The truck mounted equipment generates pressure between 1500 - 3000 psi so we adjust the pressure depending on the type of tile and grout you have, otherwise the amount of pressure generated will create small cracks in the joint along with exploiting existing cracks if the wrong pressure is used.

What is grout recolouring?

Answer
Recolouring grout is the application of a grout colourant to completely change or enhance the colour of your grout.

Why recolour my grout?

Answer
In some circumstances, your existing grout can be soiled to the point it will not clean well enough to be acceptable. Grout can also fade if exposed to excessive foot traffic or sunlight making it impossible to eliminate color variations in your grout.

Can grout recolouring make my grout lighter?

Answer
Yes, your existing grout can be re-coloured to a lighter or darker shade of your existing grout or a different colour altogether to match your changing décor.

Can you tell if grout has been recoloured?

Answer
The recolouring process will leave your grout looking brand new, eliminating any colour variations. The colour sealer used is a penetrating colour sealer leaving the grout in its natural state as it bonds to the silica in the grout joint. Some colour sealers on the market are topical, causing your grout to look painted.

What does your repair services include?

Answer
Our tiles repair services will depend on the condition and the need of your Limestone tiles, by employing state of the art equipment and our technical expertise. Your Limestone tiles will be brought back to their best possible condition, with the use of our best repair products and expertise.

There is a stain on my Limestone floor. Can you remove it?

Answer
If the stain is new and has not set in well, we will probably be able to remove it by cleaning only. This also depends on wether the Limestone tiles have been sealed previously or not. However, whenever the stain is permanent or the Limestone appears to be damaged, honing or resurfacing will be required. Honing is different from cleaning and is done by our spacialized Limestone honing experts.

Will you help me move my furniture?

Answer
Tile Cleaners ® do not move large furniture because we are not insured for such work but we can help you move your smaller items.

What does your repair services include?

Answer
Our tiles repair services will depend on the condition and the need of your Marble tiles, by employing state of the art equipment and our technical expertise. Your Marble tiles will be brought back to their best possible condition, with the use of our best repair products and expertise.

There is a stain on my Marble floor. Can you remove it?

Answer
If the stain is new and has not set in well, we will probably be able to remove it by cleaning only. This also depends on wether the Marble tiles have been sealed previously or not. However, whenever the stain is permanent or the Marble appears to be damaged, honing or resurfacing will be required. Honing is different from cleaning and is done by our spacialized Marble honing experts.

Will you help me move my furniture?

Answer
Tile Cleaners ® do not move large furniture because we are not insured for such work but we can help you move your smaller items.

Do you provide colour enhancing, and how does it work?

Answer
Yes we do. Colour enhancer is a compound designed to enrich the natural look of slate. It darkens and enhances the colour of your tiles and brings out the stones natural beauty, giving a slight wet/low sheen look.

How long does the sealer last?

Answer
Tile Cleaners® apply two main types of high quality sealer, deep penetrating sealer and topical sealer. Topical Sealer has lifetime expectancy of around 3 years and Australia's Deepshield™ range of impregnating water based sealer's last for up to 10 years while Deepshield™ Gold based on the latest fluoro-bond technology can last for up to 15 years dependent on usage and weather conditions.

Does sealing my slate floors hide scratches and etches?

Answer
Tile Cleaners® colour enhancing sealer may help hide those nasty scratches you have, but we cannot guarantee that they return to their original condition. Deepshield™ Penetrating Colour Enhancing Sealer darkens your slate tiles by up to 20% and can help camouflage etches, restoring the natural, new look of your slate floors.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

Why do I need to reseal my vinyl/lino floors?

Answer
If your vinyl floors are old, badly scratched and discoloured, we can strip old sealers and reseal them with a high quality gloss finish to restore the look the vinyl. Resealing will also extend the wear of your floors and reduce the appearance of marks and scratches so as to guard against dirt penetration and abrasion.

How often do I need to reseal my vinyl/lino floors?

Answer
That depends on the area and how it is used. Commercial floors will usually require resealing every year or two, while with residential floors, its good to have them sealed every 3-10 years depending on foot traffic and use. It also depends on the quality of the sealer that is used and the way it has been applied. If you have the procedure professionally done you will get the most out of it and be saving time and money.

What is vinyl/lino strip and seal?

Answer
Vinyl strip and seal is simply the process of stripping the coating off the vinyl floor before resealing it. Vinyl flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing it, you can bring the vinyl back up to a beautiful, lustrous appearance and eliminate the cost of laying new flooring.

What is the process I can expect when you come to reseal my vinyl/lino floors?

Answer
Our professional team will go through the job processes step by step so you know exactly what your getting . The process of stripping the floor is to ensure that all the old sealer is removed. The floor is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. The new sealer is then applied to the dry floor and allowed to set. The newly sealed floor will not only look as new again, it will also protect the vinyl surface for longer and make it much easier to clean.

How long does it take to reseal my vinyl/lino floors?

Answer
It all depends on the size of the area that we are sealing but most jobs take 4 - 8 hours to complete. We do stripping, cleaning and resealing in the same day so you don't have to fuss with more than one appointment.

How often do I need to have my floor stripped and sealed?

Answer
This is a very difficult question to answer, as it all depends on several factors - The amount of use the floor gets, what goes across the floors (ie trolleys etc) - How often it is cleaned (swept/vacuumed/mopped) and what it is cleaned with. Some brooms have quite abrasive bristles on them, which can cause damage to the floor. - Also some chemicals will eat away the sealer, so it is very important that you use a PH neutral floor cleaner on your sealed floors and that the chemical dilution rates are correct. Even a PH neutral floor cleaner will become alkaline if not diluted correctly, which will eat away at the floor sealer. - How many coats of sealer were laid on the floor the last time it was sealed. - The quality of the sealer used to seal the floor. - If the correct technique was used to seal the floor last time.

What do your vinyl cleaning services include?

Answer
Our vinyl services include stripping your vinyl or linoleum floor, cleaning it and then re-sealing it.

Why do I need to reseal my vinyl/lino floors?

Answer
If your vinyl floors are old, badly scratched and discoloured, we can strip old sealers and reseal them with a high quality gloss finish to restore the look the vinyl. Resealing will also extend the wear of your floors and reduce the appearance of marks and scratches so as to guard against dirt penetration and abrasion.

How often do I need to reseal my vinyl/lino floors?

Answer
That depends on the area and how it is used. Commercial floors will usually require resealing every year or two, while with residential floors, its good to have them sealed every 3-10 years depending on foot traffic and use. It also depends on the quality of the sealer that is used and the way it has been applied. If you have the procedure professionally done you will get the most out of it and be saving time and money.

What is vinyl/lino strip and seal?

Answer
Vinyl strip and seal is simply the process of stripping the coating off the vinyl floor before resealing it. Vinyl flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing it, you can bring the vinyl back up to a beautiful, lustrous appearance and eliminate the cost of laying new flooring.

What is the process I can expect when you come to reseal my vinyl/lino floors?

Answer
Our professional team will go through the job processes step by step so you know exactly what your getting . The process of stripping the floor is to ensure that all the old sealer is removed. The floor is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. The new sealer is then applied to the dry floor and allowed to set. The newly sealed floor will not only look as new again, it will also protect the vinyl surface for longer and make it much easier to clean.

How long does it take to reseal my vinyl/lino floors?

Answer
It all depends on the size of the area that we are sealing but most jobs take 4 - 8 hours to complete. We do stripping, cleaning and resealing in the same day so you don't have to fuss with more than one appointment.

Is it possible to have my vinyl/lino floors stripped too often?

Answer
Yes, you should only have your floors stripped every 3-10 years for residential floors and every 1-3 years for commercial floors. It is best to have your floors buffed and polished on a regular basis to keep them looking new.

What does your restoration services include?

Answer
Our hard floor restoration services include effective cleaning and polishing of vinyl and linoleum floors and their long-term protection by employing state of the art equipment and technical expertise. Your floor can look neat and fine once again, just give us a ring and let us handle everything.

What can I do to keep my vinyl/lino floor looking new?

Answer
Basic precautions will help keep your floor looking good such as a doormat at entrances, and regular sweeping to avoid grit being walked into the floor.

How do I properly clean and maintain my vinyl/lino flooring?

Answer
Sweep or vacuum vinyl floors with a solid floor attachment. To clean dirt that won't come up with a sweep or vacuum, use a non-rinsing cleaner that leaves no film and a mop. Never use an abrasive cleaner, oil cleaner, or dish detergent.

How long does the vinyl floor take to dry?

Answer
It depends on the airflow and weather the day that the service is done but usually dry time takes around three to six hours.

Will you help me move my furniture?

Answer
We do not move large furniture because we are not insured for such work but we can help you move your smaller items.

Do you repair vinyl and linoleum flooring?

Answer
We do not do repairs to damages like cuts and scratches but we can restore your floor for you with our stripping, cleaning and sealing process. If you have small scratches in your floor usually after we buff and polish they are hidden. However the actual deep scratch may still be there and can't be removed.

My vinyl/linoleum floors are very old and dull can you make them look new again?

Answer
It really depends on how old your floors are. We will have to come have a look at them to decide if we can restore them for you or it will even be worth it to use our services.

What is the difference between linoleum and vinyl flooring?

Answer
The primary difference between linoleum and vinyl is that linoleum floors need to be refinished at regular intervals, whereas vinyl floors are more durable and need only occasional resealing when the sealant wears down and the tile is in danger of being scuffed or torn.

How long does it take for the concrete sealer to dry?

Answer
Most concrete sealers dry fairly quickly and are usually touch-dry after 4 hours. This is true of both penetrating and topical sealers. Penetrating sealers usually fully cure in 24 hours with topical sealers generally taking up to 48 hours to fully dry.

Why should I seal my concrete?

Answer
Concrete surfaces are subject to deterioration and degradation of appearance through traffic, UV rays, moisture, rain, chemicals, and other impurities such as oil, gas, grease, acids and salt. This can easily result in common problems such as cracking, pitting, scaling, spalling, delamination, dusting, discolouration, efflorescence, salt damage, etc. Concrete sealing offers excellent maintenance benefits when quality products such as Australia's Deepshield™ deep impregnating sealers.

Can penetrating concrete sealers be applied over topical sealers?

Answer
No, topical sealers create a membrane, film, or barrier that prevents the penetrating sealers from absorbing into the surface. Applying a penetrating sealer to a surface, requires any topical sealer to be removed prior to application.

How do I clean my polished concrete?

Answer
The best way to keep your polished concrete in good condition is to use a ph neutral cleaner followed by clean water for spills, otherwise a microfibre mop will get rid of dust.

How do I know when my polished concrete is ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your concrete floors stripped, cleaned and sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your concrete surfaces are staining easily, it's a good indication that your previous sealer is wearing off and your concrete floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have concrete stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your concrete surfaces.

How messy are the processes? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your concrete floors or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your polished concrete floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my concrete floors?

Answer
If you want your concrete floors to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the sealer applied. You will have the freshest and cleanest possible polished concrete floors once we are finished with the process.

What is a concrete strip and seal?

Answer
Concrete stripping and sealing is simply the process of stripping the coating off the concrete floor before resealing it. Concrete flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your polished concrete and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my polished concrete floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the polished concrete is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry concrete floor and allowed to set. The newly sealed concrete floor will not only look new again, it will be protected and result in your polished concrete becoming easier to maintain.

How often should I seal my polished concrete floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the polished concrete is being exposed to. Australia's Deepshield™ range of deep impregnating water based sealer's, offer long term benefits with Deepshield™ Gold lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor concrete), you may experience a shorter lifetime. Sealing your polished concrete may also depend on the surfaces condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

When is the best time to seal my concrete and how do I know that mine need sealing now?

Answer
The best time to have your concrete sealed is immediately after installation to prevent any accidental staining or damage. You will know that concrete needs sealing once you start noticing patchy sealed areas of the floor and/or your concrete starts staining easier.

Will sealing my concrete prevent efflorescence?

Answer
Efflorescence is a problem that concrete and most porous surfaces can face. It's the tendency of the water in the concrete to bring salts from the material to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your concrete with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the concrete, for example a water pipe leak or damaged grout.

Efflorescence has built up on my concrete. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the concrete or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my concrete surfaces looking new?

Answer
To keep your concrete surfaces looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the concrete surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for stripping and sealing my concrete surfaces?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the concreted area?

Answer
We recommend that you measure each concreted area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the concrete sealing?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What is a sealer?

Answer
A sealer is a liquid, or carrier containing a specially created resin that is applied to porous natural stone or man made surfaces that helps prevent staining from water and/or oil based materials. Sealing will also ensure better results when cleaning and maintaining your surfaces.

Do you provide colour enhancing, and how does it work?

Answer
Yes we do. Colour enhancer is a compound designed to enrich the natural look of terracotta tiles. It darkens and enhances the colour of your tiles and brings out the natural beauty in your terracotta.

How long does the sealer last?

Answer
Tile Cleaners® apply two main types of high quality sealer, deep penetrating sealer and topical sealer. Topical Sealer has a lifetime expectancy of around 3 years and Australia's Deepshield™ range of impregnating water based sealer's last for up to 10 years while Deepshield™ Gold based on the latest fluoro-bond technology can last for up to 15 years, dependent on usage and weather conditions.

How do I measure the size of the terracotta area?

Answer
We recommend that you measure each terracotta area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the terracotta cleaning?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What is floor stripping?

Answer
The process of stripping a floor is to ensure that all necessary old and worn sealer is removed; once removed your surfaces can be resealed.

How messy is your stripping process? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your marble tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your marble floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

How often should I seal my floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your floors can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I don't seal my floors?

Answer
Many porous natural and man made surfaces can damage easily, any oily or harsh spills can damage the tiles and penetrate the surface pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing your tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain.

Will sealing prevent efflorescence?

Answer
Efflorescence is a problem that most porous tiles can face. It's the tendency of the water in the stone or tile to bring salts to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your tiles with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the tiles, for example a water pipe leak or damaged grout.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

Why should I seal tiles & grout?

Answer
Most surfaces are subject to deterioration and degradation of appearance through traffic, UV rays, moisture, rain, chemicals, and other impurities such as oil, gas, grease, acids and salt. This can easily result in common problems such as cracking, pitting, scaling, spalling, delamination, dusting, discolouration, efflorescence, salt damage, etc. Sealing offers excellent maintenance benefits when quality products are used such as Australia's Deepshield™ deep impregnating range of sealers. Sealing your tiles & grout can help: Prevent unsightly stains Prevent discolouration Keep your tiled floors looking better for longer

How long does the sealer last?

Answer
This depends on the type of sealer you decide to seal your tiles with. Topical sealers usually have a lifetime of around 3 years, while impregnating sealers have a lifetime of up to 15 years. On vertical surfaces impregnating sealers could last a lifetime, however, on heavy walkway areas or heavily used areas such as shower recesses, the areas should be checked more often and re-sealed if necessary. You can test how porous your surfaces are by applying a drop of water to the surface and watching how it is absorbed. You can then see how any type of water based stain can be absorbed by the surface.

Can I seal just the grout lines if my tiles can't be sealed?

Answer
Yes you can and it is recommended to seal your grout lines especially if they are a light colour, this will save you the likely cost of having to regrout your tiles only a few years after installation.

How often should i completely reseal my tiles?

Answer
Whenever needed, and that depends on the type and quality of sealer used and the lifetime of the sealer.

How long does it take for the sealer to dry?

Answer
Most sealers dry fairly quickly and are usually touch-dry after 4 hours. This is true of both penetrating and topical sealers. Penetrating sealers usually fully cure in 24 hours with topical sealers generally taking up to 48 hours to fully dry.

Can penetrating sealers be applied over topical sealers?

Answer
No, topical sealers create a membrane, film, or barrier that prevents the penetrating sealers from absorbing into the surface. Applying a penetrating sealer to a surface, requires any topical sealer to be removed prior to application.

How should I clean my sealed surface?

Answer
The best way to keep your surfaces in good condition is to use a ph neutral cleaner followed by clean water for spills, otherwise a microfibre mop will get rid of dust.

How do I know when my surface is ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your surfaces stripped, cleaned and sealed once they begin to appear dull or “matte” even after you have given them an efficient regular clean. If you notice that your surfaces are staining easily, it's a good indication that your previous sealer is wearing off and your floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have my surfaces stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your surfaces.

How messy are the processes? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your floors or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my floors?

Answer
If you want your floors to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the new sealer applied. You will have the freshest and cleanest possible surfaces once we are finished with the process.

What is a strip and seal?

Answer
Stripping and sealing is simply the process of stripping the coating off the floor before resealing it. Flooring can look dull and lifeless over time making it look older and really bringing down the feel any area. By stripping and resealing, you can restore the original appearance of your surfaces and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to seal my floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the floor is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the floor and allowed to set. The newly sealed floor will not only look new again, it will be protected and result in your floors becoming easier to maintain.

How often should I seal my floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the tiles are being exposed to. Australia's Deepshield™ range of deep impregnating water based sealer's offer long term benefits with Deepshield™ Gold lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions you may experience a shorter lifetime. Sealing your surfaces may also depend on the surfaces condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I don't seal my floors?

Answer
Many types of flooring can damage fairly easily, any oily or harsh spills can damage the surface and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing your surfaces to maintain their fresh look and feel, to protect against permanent staining and to prevent any future accidental damage. Your surfaces will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my tiles, and how do I know that mine need sealing now?

Answer
The best time to have your tiles or grout sealed is immediately after installation to prevent accidental staining or damage. You will know sealing is required once you start noticing patchy sealed areas of the floor and/or your tiles start staining easier.

Will sealing prevent efflorescence?

Answer
Efflorescence is a problem that most porous surfaces can face. It's the tendency of the water to bring salts from the material to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the material, for example a water pipe leak or damaged grout.

Efflorescence has built up on surfaces. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the stone, tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What type of sealer should I use for my tiles?

Answer
That depends on the type of tile you have and the intended use.

How many of coats of sealer do you apply to my tiles?

Answer
Between 2-4 coats. Depending on many factors, including the finish desired.

Does sealing my tiles guarantee that they will stay stain free?

Answer
Sealing your tiles means that when spills occur, you have time to clean it or wipe them off before it stains, but it does not guarantee that your tiles will not stain, as the spill and dirt still need to be cleaned.

Does sealing tiles change the appearance of my surface?

Answer
That depends on the type os sealer used, and the number of coats applied.

Why should I organise a professional to seal my tiles?

Answer
Having a professional seal your tiles ensures you that the correct type of sealer is applied according to industry standards and that the tiles have been thoroughly and professional cleaned prior to sealing. Sealing over dirt and other blemishes results in the sealer locking in these blemishes which is why professional cleaning prior to sealing is required.

Does sealing make my tiles or stone maintenance free?

Answer
Nothing is maintenance free! Sealing makes your surface easier to clean and harder to stain. Contaminants can sit on the surface longer, so you have more time to clean before any staining occurs. On some unsealed tiles and stone, staining can start immediately. Think of your stone sealing product as a bottle of time. No stone sealing product will make a porous surface stain-proof, but will make it highly stain resistant. Using the correct stone cleaning products also makes a difference.

How will you charge me for sealing my floors?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the area?

Answer
We recommend that you measure each area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

Why should I seal tiles & grout?

Answer
Most surfaces are subject to deterioration and degradation of appearance through traffic, UV rays, moisture, rain, chemicals, and other impurities such as oil, gas, grease, acids and salt. This can easily result in common problems such as cracking, pitting, scaling, spalling, delamination, dusting, discolouration, efflorescence, salt damage, etc. Sealing offers excellent maintenance benefits when quality products are used such as Australia's Deepshield™ deep impregnating range of sealers. Sealing your tiles & grout can help: Prevent unsightly stains Prevent discolouration Keep your tiled floors looking better for longer

How long does the sealer last?

Answer
This depends on the type of sealer you decide to seal your tiles with. Topical sealers usually have a lifetime of around 3 years, while impregnating sealers have a lifetime of up to 15 years. On vertical surfaces impregnating sealers could last a lifetime, however, on heavy walkway areas or heavily used areas such as shower recesses, the areas should be checked more often and re-sealed if necessary. You can test how porous your surfaces are by applying a drop of water to the surface and watching how it is absorbed. You can then see how any type of water based stain can be absorbed by the surface.

Can I seal just the grout lines if my tiles can't be sealed?

Answer
Yes you can and it is recommended to seal your grout lines especially if they are a light colour, this will save you the likely cost of having to regrout your tiles only a few years after installation.

How often should i completely reseal my tiles?

Answer
Whenever needed, and that depends on the type and quality of sealer used and the lifetime of the sealer.

How long does it take for the sealer to dry?

Answer
Most sealers dry fairly quickly and are usually touch-dry after 4 hours. This is true of both penetrating and topical sealers. Penetrating sealers usually fully cure in 24 hours with topical sealers generally taking up to 48 hours to fully dry.

Can penetrating sealers be applied over topical sealers?

Answer
No, topical sealers create a membrane, film, or barrier that prevents the penetrating sealers from absorbing into the surface. Applying a penetrating sealer to a surface, requires any topical sealer to be removed prior to application.

How should I clean my sealed surface?

Answer
The best way to keep your surfaces in good condition is to use a ph neutral cleaner followed by clean water for spills, otherwise a microfibre mop will get rid of dust.

How do I know when my surface is ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your surfaces stripped, cleaned and sealed once they begin to appear dull or “matte” even after you have given them an efficient regular clean. If you notice that your surfaces are staining easily, it's a good indication that your previous sealer is wearing off and your floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have my surfaces stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your surfaces.

How messy are the processes? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your floors or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my floors?

Answer
If you want your floors to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the new sealer applied. You will have the freshest and cleanest possible surfaces once we are finished with the process.

What is a strip and seal?

Answer
Stripping and sealing is simply the process of stripping the coating off the floor before resealing it. Flooring can look dull and lifeless over time making it look older and really bringing down the feel any area. By stripping and resealing, you can restore the original appearance of your surfaces and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to seal my floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the floor is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the floor and allowed to set. The newly sealed floor will not only look new again, it will be protected and result in your floors becoming easier to maintain.

How often should I seal my floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the tiles are being exposed to. Australia's Deepshield™ range of deep impregnating water based sealer's offer long term benefits with Deepshield™ Gold lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions you may experience a shorter lifetime. Sealing your surfaces may also depend on the surfaces condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I don't seal my floors?

Answer
Many types of flooring can damage fairly easily, any oily or harsh spills can damage the surface and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing your surfaces to maintain their fresh look and feel, to protect against permanent staining and to prevent any future accidental damage. Your surfaces will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my tiles, and how do I know that mine need sealing now?

Answer
The best time to have your tiles or grout sealed is immediately after installation to prevent accidental staining or damage. You will know sealing is required once you start noticing patchy sealed areas of the floor and/or your tiles start staining easier.

Will sealing prevent efflorescence?

Answer
Efflorescence is a problem that most porous surfaces can face. It's the tendency of the water to bring salts from the material to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the material, for example a water pipe leak or damaged grout.

Efflorescence has built up on surfaces. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the stone, tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What type of sealer should I use for my tiles?

Answer
That depends on the type of tile you have and the intended use.

How many of coats of sealer do you apply to my tiles?

Answer
Between 2-4 coats. Depending on many factors, including the finish desired.

Does sealing my tiles guarantee that they will stay stain free?

Answer
Sealing your tiles means that when spills occur, you have time to clean it or wipe them off before it stains, but it does not guarantee that your tiles will not stain, as the spill and dirt still need to be cleaned.

Does sealing tiles change the appearance of my surface?

Answer
That depends on the type os sealer used, and the number of coats applied.

Why should I organise a professional to seal my tiles?

Answer
Having a professional seal your tiles ensures you that the correct type of sealer is applied according to industry standards and that the tiles have been thoroughly and professional cleaned prior to sealing. Sealing over dirt and other blemishes results in the sealer locking in these blemishes which is why professional cleaning prior to sealing is required.

Does sealing make my tiles or stone maintenance free?

Answer
Nothing is maintenance free! Sealing makes your surface easier to clean and harder to stain. Contaminants can sit on the surface longer, so you have more time to clean before any staining occurs. On some unsealed tiles and stone, staining can start immediately. Think of your stone sealing product as a bottle of time. No stone sealing product will make a porous surface stain-proof, but will make it highly stain resistant. Using the correct stone cleaning products also makes a difference.

How will you charge me for sealing my floors?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the area?

Answer
We recommend that you measure each area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What different types of Stone tiles do Tile Cleaners® clean?

Answer
Indoor and outdoor areas, Stone pavers, liquid Stone, wherever you have Stone tiles we have the answer. External tiles, natural stone pavers and tiles, clay and concrete pavers, pool mosaics and floor tiles in porcelain or ceramic; bathroom Stone tiles or natural stone floors and walls. We cater for each and every different type of tiles you might have.

What does your restoration services include?

Answer
We provide different types of services for Stone tiles, including professional tile and grout cleaning, sealing & protection, Stone honing, Stone polishing, Stone grinding, Stone resurfacing, and Stone stripping and sealing. The type service required will depend on the history of your Stone tiles as well as the desired look and expected usage of the tiles.

What can I do to keep my Stone tiles looking new?

Answer
To keep your Stone tiles and grout looking new, Tile Cleaners ® recommend cleaning each week with a damp microfiber cloth and a mild detergent to remove any dirt or grime from the tiled surface. Any strong detergents (any strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended. Our best advice to protect your Stone tiles is to seal them with one of our highest quality sealers. This is the best protection you Stone tiles can have against staining.

There is a stain on my Stone floor. Can you remove it?

Answer
If the stain is new and has not set in well, we will probably be able to remove it just by cleaning. However, in some cases where the stains are deep, old and ingrained into the stone, removing the stain will require special services like honing, grinding or even complete resurfacing, which are seperate services provided by Tile Cleaners ®.

Will you help me move my furniture?

Answer
Tile Cleaners ® insurance does not cover breaking furniture items. We can help you move your smaller items. However, please move everything you can out of the area you need the work done at.

How long does the sealer last?

Answer
This depends on the type of sealer you decide to seal your stone with. Topical sealers usually have a lifetime of around 3 years, while impregnating sealers have a lifetime of up to 15 years. On vertical surfaces impregnating sealers could last a lifetime, however, on heavy walkway areas or heavily used areas such as shower recesses, the areas should be checked more often and re-sealed if necessary. You can test how porous your surfaces are by applying a drop of water to the surface and watching how it is absorbed. You can then see how any type of water based stain can be absorbed by the stone surface.

How often should i completely reseal my tiles?

Answer
Whenever needed, and that depends on the type and quality of sealer used and the lifetime of the sealer.

How messy are the processes? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your stone or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

What is a strip and seal?

Answer
Stripping and sealing is simply the process of stripping the coating off the stone before resealing it. Stone surfaces can appear dull and lifeless over time making them look older and really bringing down the feel any area. By stripping and resealing, you can restore the original appearance of your surfaces and eliminate the cost of laying new flooring.

After sealing, how long until the tiles can be walked on and furniture returned?

Answer
It usually takes around 4 hours before your tiles are touch dry, which means that you can walk on them and even return most furniture items after 4 hours of completing the job, however you can not mop the tiles, or allow them to become wet for at least 24 hours as that can potentially wash off the sealer as it takes up to 24 hours to fully cure. You should not return rugs to the floor for at least 24 hours after the job has been completed, since the rug will stop your tiles from breathing before the sealer is fully cured.

What do your grout cleaning services include?

Answer
Tile Cleaners® services include scrubbing your grout with our tools and equipment(Turbo Hybrid Machines & Scrubbers) to restore your grout back to it's best possible condition. In small areas where we can't use our machines, the job will be done manually.

What surfaces can your system sanitise?

Answer
Our system cleans many hard surfaces including man made tiles/natural stone and many synthetic safety floor.

Who do you carry work out for?

Answer
Our customers include both private and commercial customers. Hotel groups and leisure facilities make up a large amount of our work but we have cleaned stadiums, government facilities and miles and miles of tiles in private houses. These can be man-made porcelain and ceramic or natural stone.

How do I arrange for you to come to site?

Answer
Either phone or email us and we will arrange your booking at your convenience. You will be asked questions such as do you have off road parking or an out side tap - neither is essential but the more information we have before visiting makes the job run smoother.

Benchtop Sealing

How do I maintain my sealed marble bench top?

Answer
Always use cutting boards on marble bench tops to prevent acid burns from acid based products such as lemons, limes, tomato sauces, coke and champagne.

Cleaning & Sealing

What is Slate cleaning and sealing?

Answer
Slate clean & seal is simply the process of cleaning the slate tiles before resealing. Slate tiles can look dull, dirty and discoloured over time, making them look older and really bringing down the feel of the home. By cleaning and resealing you can restore the grout and tiles beautiful, lustrous appearance.

What process can I expect when you come to clean and seal my Slate tiles?

Answer
Our Tile Cleaners ® professional team will go through the job processes step by step so you know exactly what your getting. The slate floor is thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. The new sealer is then applied to the dry slate floor and allowed to set. The newly sealed slate tiles will not only look as new again, it will also protect the slate surface for longer and make it much easier to clean.

How long does it take to clean and seal my slate tiles?

Answer
It all depends on the size of the area that we are cleaning and sealing but most jobs take 4 - 8 hours to complete, we do cleaning and sealing in the same day so you don't have to fuss with more than one appointment.

What does your restoration services include?

Answer
Our slate floor restoration services include effective cleaning and sealing of slate floors and their long-term protection by employing state of the art equipment and technical expertise. Your floor can look neat and fine once again, just give us a ring and let us handle everything.

There is a stain on my slate floor. Can you remove it?

Answer
If the stain is new and has not set in, we will probably be able to remove it. However, we cannot guarantee that we will remove it completely but restore to its best possible condition. Some stains penetrate the stone and settle in below the surface and can be very difficult to remove. It is important for us to strip, clean and seal your floor so in the future nothing will be able to stain your slate floors.

Is it safe to have my slate tiles cleaned and sealed?

Answer
Yes, our tile cleaning services are safe! At Tile Cleaners ® we use only the best water based products alongside our state of the art cleaning machinery to provide the best cleaning solutions at no compromise to your slate tiles condition. Natural stone tiles are usually more porous and require a lot more attention than regular man made tiles, that's why its extremely important to use the right products and equipment necessary for restoring your slate tiles to their best possible condition. Tile Cleaners ® prides itself for catering to each tile type.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners ® we understand the importance of your family's safety, which is is why Tile Cleaners ® $custom_city only use non-toxic finishing agents as we not only want to protect your slate tiles, but your families health too. Materials and agents that can pose a health hazard are not in our product portfolio and have never been.

What can I do to keep my slate tiles looking new?

Answer
To keep your slate tiles and grout looking new, Tile Cleaners ® recommend cleaning each week with a damp microfiber cloth and a mild detergent to remove any dirt or grime from the slate tiled surface. Any strong detergents (any strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended. Your best choice to keep your slate tiles protected and to keep that natural fresh lock is to seal them with one of our water based sealers. Wether you choose our Topical Sealer for a shiny look or our Impregnating Penetrating Sealer for a matte protective finish, you can rest assured that you slate is getting the highest protection available. If the slate is honed or polished, regular professional maintenance will be required to maintain its appearance and remove any scratches or loss of shine and lustre.

How will you charge me for cleaning and sealing my slate tiles?

Answer
We charge per square meter for each separate slate room. There is a price list on the cleaners website for you to review. We prefer you measure each room individually before we come so when we charge you in the end it will be fast and easy for everyone.

How do I measure the size of the area of slate I need cleaned and/or sealed?

Answer
We recommend that you measure each slate room separately. They way to measure is the width * length. For example a room that is 3 meters long and 2 meters wide is 3 * 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

Does sealing my slate floors hide scratches and etches?

Answer
Tile Cleaners® colour enhancing sealer may help hide some small scratches, but we cannot guarantee that your slate will return to its original condition. Deepshield™ Penetrating Colour Enhancing Sealer darkens your slate tiles by up to 20% and can help camouflage etches, restoring the natural, new look of your slate floors.

What is a slate sealer?

Answer
A sealer is a liquid, or carrier containing a resin that is applied to porous natural stone or man made surfaces that helps prevent staining from water and/or oil based materials as well as help to achieve better results when cleaning your surfaces.

Why is it important for me to have my slate tiles sealed?

Answer
Sealers are different from polishers and are actually designed to keep liquids and dirt particles from sinking into the natural stone. It is extremely important to have your slate tiles sealed. All slate tiles should be sealed when they are first installed; this initial seal can last up to 15 years when a quality sealer is applied. It is important to call us as soon as your slate floors are installed so we can protect them before any accidental permanent damage occurs.

What is the best sealer to use for the slate around my pool?

Answer
The best sealer to use for slate around swimming pools is our high quality Impregnating Penetrating Water Based Sealer that protects your stone to the core and eliminates the slipperiness factor other sealers can create with slate.

How do I know if my slate floors need sealing?

Answer
Tile Cleaners® advise the simple "water test". The water test is well known in the stone industry and it will help you determine whether your slate floors require sealing. First you need to place a few drops of water on your stone and let it set for around 10 to 30 minutes then wipe it dry. If your stone did not darken, it means your slate is perfectly sealed and does not require sealing, but if it has darkened, it means that the water was able to penetrate your stone and sealing is required.

What kind of sealer do you apply? And will it affect the texture of my slate tiles?

Answer
All of our sealing products are water based, we do not apply solvent- based sealer except in certain cases where it is the only option. The sealer will not affect the texture of your slate tiles in any way; however, it will protect your slate from staining and maintain that lustrous, natural finish you are looking for.

Do you provide colour enhancing, and how does it work?

Answer
Yes we do. Colour enhancer is a compound designed to enrich the natural look of slate. It darkens and enhances the colour of your tiles and brings out the stones natural beauty, giving a slight wet/low sheen look.

Will the colour enhancer affect the texture of my slate floors?

Answer
Tile Cleaners® colours enhancer will not affect the texture of your slate floors, however, it will enhance the colour of your surfaces and bring out the natural beauty of your slate.

What is the process I can expect when you come to reseal my slate floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the slate is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry slate floor and allowed to set. The newly sealed slate floor will not only look new again, it will be protected and result in your slate becoming easier to maintain.

How long does it take for my slate tiles to dry?

Answer
It takes 4 hours to be touch dry and normally 24 hours for the sealer to fully cure, which is when you can put everything back into place. Nothing hard such as furniture can be moved on to the tiles and grout for at least 24 hours.

How long does the sealer last?

Answer
Tile Cleaners® apply two main types of high quality sealer, deep penetrating sealer and topical sealer. Topical Sealer has lifetime expectancy of around 3 years and Australia's Deepshield™ range of impregnating water based sealer's last for up to 10 years while Deepshield™ Gold based on the latest fluoro-bond technology can last for up to 15 years dependent on usage and weather conditions.

Will the sealer make my slate floors slippery?

Answer
Deepshield™ Impregnating Penetrating Sealer does not alter the slipperiness of your slate tiles' surface as the sealer penetrates the top layer of your slate. Topical Sealer may result in your slate floors becoming slippery when wet. To maintain the look and slip resistance of your slate and to prevent damaging moisture from being trapped within the stone, it is recommended to seal your surfaces with a high quality, invisible, fully breathable impregnating sealer.

What is acid etching and how can I protect my slate against it?

Answer
Any acidic substance is harmful for your slate tiles, they can be etched (eaten/corroded) easily and sealing against acid attack is very difficult. The best way to protect your slate tiles from acid attack is to seal and clean spills immediately. The high porosity of stone based tiles makes sealing a must in order to provide protection against future acid attack and liquid spillage.

Does sealing my slate floors hide scratches and etches?

Answer
Tile Cleaners® colour enhancing sealer may help hide those nasty scratches you have, but we cannot guarantee that they return to their original condition. Deepshield™ Penetrating Colour Enhancing Sealer darkens your slate tiles by up to 20% and can help camouflage etches, restoring the natural, new look of your slate floors.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare my slate floors before sealing?

Answer
Move all furniture and items off your slate floors so they are ready for when we arrive.

Why do I need to reseal my vinyl/lino floors?

Answer
If your vinyl floors are old, badly scratched and discoloured, we can strip old sealers and reseal them with a high quality gloss finish to restore the look the vinyl. Resealing will also extend the wear of your floors and reduce the appearance of marks and scratches so as to guard against dirt penetration and abrasion.

How often do I need to reseal my vinyl/lino floors?

Answer
That depends on the area and how it is used. Commercial floors will usually require resealing every year or two, while with residential floors, its good to have them sealed every 3-10 years depending on foot traffic and use. It also depends on the quality of the sealer that is used and the way it has been applied. If you have the procedure professionally done you will get the most out of it and be saving time and money.

What is vinyl/lino strip and seal?

Answer
Vinyl strip and seal is simply the process of stripping the coating off the vinyl floor before resealing it. Vinyl flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing it, you can bring the vinyl back up to a beautiful, lustrous appearance and eliminate the cost of laying new flooring.

What is the process I can expect when you come to reseal my vinyl/lino floors?

Answer
Our professional team will go through the job processes step by step so you know exactly what your getting . The process of stripping the floor is to ensure that all the old sealer is removed. The floor is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. The new sealer is then applied to the dry floor and allowed to set. The newly sealed floor will not only look as new again, it will also protect the vinyl surface for longer and make it much easier to clean.

How long does it take to reseal my vinyl/lino floors?

Answer
It all depends on the size of the area that we are sealing but most jobs take 4 - 8 hours to complete. We do stripping, cleaning and resealing in the same day so you don't have to fuss with more than one appointment.

What is sealing?

Answer
A sealer is a substance that, when applied to a porous surface that prevents the transmission of liquids through that surface. Sealers may dry to a shiny finish when applied to the floor but they are not intended to be burnished to a shine like a polish is - you'll get your shine but eventually you will wear the seal through. Sealers are intended to be a permanent barrier between the surface to be treated and liquids. Generally a seal goes down first, followed by polish buffing.

Why is it important for me to have my vinyl/lino floors sealed?

Answer
Sealers are different from polishes and are actually designed to keep liquids and dirt particles from sinking into the vinyl. All vinyl should be sealed when it is first installed, and this initial seal can last many years, especially if the vinyl is polished regularly. It is important to call us as soon as your floors are installed so we can come and protect them before you do any accidental permanent damage.

How long does the sealer last for?

Answer
The floor should only be resealed when the coating is starting to wear away in places. Sealers, polishes, and finishes are often used interchangeably, and some polishes do have sealing effects while other products labeled finishers are actually sealants, so be sure to carefully inspect products if you decided to buy them.

How long does it take for the concrete sealer to dry?

Answer
Most concrete sealers dry fairly quickly and are usually touch-dry after 4 hours. This is true of both penetrating and topical sealers. Penetrating sealers usually fully cure in 24 hours with topical sealers generally taking up to 48 hours to fully dry.

Why should I seal my concrete?

Answer
Concrete surfaces are subject to deterioration and degradation of appearance through traffic, UV rays, moisture, rain, chemicals, and other impurities such as oil, gas, grease, acids and salt. This can easily result in common problems such as cracking, pitting, scaling, spalling, delamination, dusting, discolouration, efflorescence, salt damage, etc. Concrete sealing offers excellent maintenance benefits when quality products such as Australia's Deepshield™ deep impregnating sealers.

Can penetrating concrete sealers be applied over topical sealers?

Answer
No, topical sealers create a membrane, film, or barrier that prevents the penetrating sealers from absorbing into the surface. Applying a penetrating sealer to a surface, requires any topical sealer to be removed prior to application.

How do I clean my polished concrete?

Answer
The best way to keep your polished concrete in good condition is to use a ph neutral cleaner followed by clean water for spills, otherwise a microfibre mop will get rid of dust.

What happens if I don't seal my concrete?

Answer
Concrete is a porous material that readily absorbs liquids. In freeze-thaw climates, the expansion of frozen liquids can destroy the surface of unsealed concrete. Oil, salt, fertiliser, and other household chemicals can discolour and damage unsealed concrete.

How do I know when my polished concrete is ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your concrete floors stripped, cleaned and sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your concrete surfaces are staining easily, it's a good indication that your previous sealer is wearing off and your concrete floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have concrete stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your concrete surfaces.

How messy are the processes? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your concrete floors or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your polished concrete floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my concrete floors?

Answer
If you want your concrete floors to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the sealer applied. You will have the freshest and cleanest possible polished concrete floors once we are finished with the process.

What is a concrete strip and seal?

Answer
Concrete stripping and sealing is simply the process of stripping the coating off the concrete floor before resealing it. Concrete flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your polished concrete and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my polished concrete floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the polished concrete is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry concrete floor and allowed to set. The newly sealed concrete floor will not only look new again, it will be protected and result in your polished concrete becoming easier to maintain.

How often should I seal my polished concrete floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the polished concrete is being exposed to. Australia's Deepshield™ range of deep impregnating water based sealer's, offer long term benefits with Deepshield™ Gold lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor concrete), you may experience a shorter lifetime. Sealing your polished concrete may also depend on the surfaces condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I do not seal my concrete floors?

Answer
Concrete floors can damage fairly easily, any oily or harsh spills can damage the surface and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing you concrete surfaces to keep its fresh look and feel, to protect it against permanent staining and to prevent any future accidental damage. Your surfaces will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my concrete and how do I know that mine need sealing now?

Answer
The best time to have your concrete sealed is immediately after installation to prevent any accidental staining or damage. You will know that concrete needs sealing once you start noticing patchy sealed areas of the floor and/or your concrete starts staining easier.

Will sealing my concrete prevent efflorescence?

Answer
Efflorescence is a problem that concrete and most porous surfaces can face. It's the tendency of the water in the concrete to bring salts from the material to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your concrete with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the concrete, for example a water pipe leak or damaged grout.

Efflorescence has built up on my concrete. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the concrete or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my concrete surfaces looking new?

Answer
To keep your concrete surfaces looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the concrete surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for stripping and sealing my concrete surfaces?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the concreted area?

Answer
We recommend that you measure each concreted area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the concrete sealing?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What is a sealer?

Answer
A sealer is a liquid, or carrier containing a specially created resin that is applied to porous natural stone or man made surfaces that helps prevent staining from water and/or oil based materials. Sealing will also ensure better results when cleaning and maintaining your surfaces.

Why is it important for me to have my terracotta tiles sealed?

Answer
Sealers are different from polishes and are actually designed to keep liquids and dirt particles from sinking into your terracotta surfaces. It is extremely important to have your terracotta sealed. All terracotta tiles should be sealed after installation; this initial seal can last up to 15 years depending on the quality of sealer used and the level of regular wear and exposure. It is important to call us as soon your terracotta tiles are installed so we can protect them before any accidental damage occurs.

How do I know if my terracotta floors need sealing?

Answer
You will know it's time to have your terracotta floors stripped, cleaned and re/sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your terracotta tiles are staining easily, it's a good indication that your previous sealer is wearing off and your terracotta floors will need to be resealed immediately to prevent permanent staining.

What kind of sealer do you apply? And will it affect the texture of my terracotta tiles?

Answer
All of our sealing products are water based, we do not apply solvent- based sealer except in certain cases where it is the only option. The sealer will not affect the texture of your terracotta tiles in any way; however, it will protect your terracotta from staining and help maintain that lustrous finish you are looking for.

Do you provide colour enhancing, and how does it work?

Answer
Yes we do. Colour enhancer is a compound designed to enrich the natural look of terracotta tiles. It darkens and enhances the colour of your tiles and brings out the natural beauty in your terracotta.

What is the process I can expect when you come to reseal my terracotta floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the terracotta is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry terracotta and allowed to set. The newly sealed terracotta will not only look new again, it will be protected and result in your terracotta becoming easier to maintain.

How long does it take to reseal my terracotta floors?

Answer
It all depends on the size of the area that we are sealing however most jobs require 4 - 8 hours to complete. We perform the cleaning and resealing in the same day so you don't have to fuss with more than one appointment.

How long will it take for my terracotta tiles to dry?

Answer
It takes 4 hours for penetrating sealers to be touch dry and 24 hours for the sealer to fully cure which is when you can put everything back into place. Nothing hard such as furniture can be moved on to the tiles and grout and the surfaces should not become wet for at least 24 hours. Topical sealers usually require around 48 hours to fully cure.

How long does the sealer last?

Answer
Tile Cleaners® apply two main types of high quality sealer, deep penetrating sealer and topical sealer. Topical Sealer has a lifetime expectancy of around 3 years and Australia's Deepshield™ range of impregnating water based sealer's last for up to 10 years while Deepshield™ Gold based on the latest fluoro-bond technology can last for up to 15 years, dependent on usage and weather conditions.

Will the sealer result in my terracotta floors becoming slippery?

Answer
Deepshield™ Impregnating Penetrating Sealer does not alter the slipperiness of your terracotta tiles' surface as the sealer penetrates the top layer (surface pores) of your terracotta. Topical Sealer may result in your terracotta floors becoming slippery when wet. To maintain the look and slip resistance of your terracotta and to prevent damaging moisture from being trapped within the stone, it is recommended to seal your surfaces with a high quality, invisible, fully breathable impregnating sealer.

What can I do to keep my terracotta tiles looking new after sealing them?

Answer
To keep your terracotta tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime. Strong detergents (strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended. Our best advice to protect your terracotta tiles is to seal them with one of our highest quality sealers. This is the best protection your terracotta tiles can receive against staining.

How will you charge me for sealing my terracotta tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the terracotta area?

Answer
We recommend that you measure each terracotta area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the terracotta cleaning?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

Why should I seal tiles & grout?

Answer
Most surfaces are subject to deterioration and degradation of appearance through traffic, UV rays, moisture, rain, chemicals, and other impurities such as oil, gas, grease, acids and salt. This can easily result in common problems such as cracking, pitting, scaling, spalling, delamination, dusting, discolouration, efflorescence, salt damage, etc. Sealing offers excellent maintenance benefits when quality products are used such as Australia's Deepshield™ deep impregnating range of sealers. Sealing your tiles & grout can help: Prevent unsightly stains Prevent discolouration Keep your tiled floors looking better for longer

How long does the sealer last?

Answer
This depends on the type of sealer you decide to seal your tiles with. Topical sealers usually have a lifetime of around 3 years, while impregnating sealers have a lifetime of up to 15 years. On vertical surfaces impregnating sealers could last a lifetime, however, on heavy walkway areas or heavily used areas such as shower recesses, the areas should be checked more often and re-sealed if necessary. You can test how porous your surfaces are by applying a drop of water to the surface and watching how it is absorbed. You can then see how any type of water based stain can be absorbed by the surface.

Can I seal just the grout lines if my tiles can't be sealed?

Answer
Yes you can and it is recommended to seal your grout lines especially if they are a light colour, this will save you the likely cost of having to regrout your tiles only a few years after installation.

How often should i completely reseal my tiles?

Answer
Whenever needed, and that depends on the type and quality of sealer used and the lifetime of the sealer.

How long does it take for the sealer to dry?

Answer
Most sealers dry fairly quickly and are usually touch-dry after 4 hours. This is true of both penetrating and topical sealers. Penetrating sealers usually fully cure in 24 hours with topical sealers generally taking up to 48 hours to fully dry.

Can penetrating sealers be applied over topical sealers?

Answer
No, topical sealers create a membrane, film, or barrier that prevents the penetrating sealers from absorbing into the surface. Applying a penetrating sealer to a surface, requires any topical sealer to be removed prior to application.

How should I clean my sealed surface?

Answer
The best way to keep your surfaces in good condition is to use a ph neutral cleaner followed by clean water for spills, otherwise a microfibre mop will get rid of dust.

How do I know when my surface is ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your surfaces stripped, cleaned and sealed once they begin to appear dull or “matte” even after you have given them an efficient regular clean. If you notice that your surfaces are staining easily, it's a good indication that your previous sealer is wearing off and your floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have my surfaces stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your surfaces.

How messy are the processes? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your floors or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my floors?

Answer
If you want your floors to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the new sealer applied. You will have the freshest and cleanest possible surfaces once we are finished with the process.

What is a strip and seal?

Answer
Stripping and sealing is simply the process of stripping the coating off the floor before resealing it. Flooring can look dull and lifeless over time making it look older and really bringing down the feel any area. By stripping and resealing, you can restore the original appearance of your surfaces and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to seal my floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the floor is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the floor and allowed to set. The newly sealed floor will not only look new again, it will be protected and result in your floors becoming easier to maintain.

How often should I seal my floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the tiles are being exposed to. Australia's Deepshield™ range of deep impregnating water based sealer's offer long term benefits with Deepshield™ Gold lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions you may experience a shorter lifetime. Sealing your surfaces may also depend on the surfaces condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I don't seal my floors?

Answer
Many types of flooring can damage fairly easily, any oily or harsh spills can damage the surface and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing your surfaces to maintain their fresh look and feel, to protect against permanent staining and to prevent any future accidental damage. Your surfaces will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my tiles, and how do I know that mine need sealing now?

Answer
The best time to have your tiles or grout sealed is immediately after installation to prevent accidental staining or damage. You will know sealing is required once you start noticing patchy sealed areas of the floor and/or your tiles start staining easier.

Will sealing prevent efflorescence?

Answer
Efflorescence is a problem that most porous surfaces can face. It's the tendency of the water to bring salts from the material to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the material, for example a water pipe leak or damaged grout.

Efflorescence has built up on surfaces. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the stone, tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What type of sealer should I use for my tiles?

Answer
That depends on the type of tile you have and the intended use.

How many of coats of sealer do you apply to my tiles?

Answer
Between 2-4 coats. Depending on many factors, including the finish desired.

Does sealing my tiles guarantee that they will stay stain free?

Answer
Sealing your tiles means that when spills occur, you have time to clean it or wipe them off before it stains, but it does not guarantee that your tiles will not stain, as the spill and dirt still need to be cleaned.

Does sealing tiles change the appearance of my surface?

Answer
That depends on the type os sealer used, and the number of coats applied.

Why should I organise a professional to seal my tiles?

Answer
Having a professional seal your tiles ensures you that the correct type of sealer is applied according to industry standards and that the tiles have been thoroughly and professional cleaned prior to sealing. Sealing over dirt and other blemishes results in the sealer locking in these blemishes which is why professional cleaning prior to sealing is required.

Does sealing make my tiles or stone maintenance free?

Answer
Nothing is maintenance free! Sealing makes your surface easier to clean and harder to stain. Contaminants can sit on the surface longer, so you have more time to clean before any staining occurs. On some unsealed tiles and stone, staining can start immediately. Think of your stone sealing product as a bottle of time. No stone sealing product will make a porous surface stain-proof, but will make it highly stain resistant. Using the correct stone cleaning products also makes a difference.

How will you charge me for sealing my floors?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the area?

Answer
We recommend that you measure each area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

Why should I seal tiles & grout?

Answer
Most surfaces are subject to deterioration and degradation of appearance through traffic, UV rays, moisture, rain, chemicals, and other impurities such as oil, gas, grease, acids and salt. This can easily result in common problems such as cracking, pitting, scaling, spalling, delamination, dusting, discolouration, efflorescence, salt damage, etc. Sealing offers excellent maintenance benefits when quality products are used such as Australia's Deepshield™ deep impregnating range of sealers. Sealing your tiles & grout can help: Prevent unsightly stains Prevent discolouration Keep your tiled floors looking better for longer

How long does the sealer last?

Answer
This depends on the type of sealer you decide to seal your tiles with. Topical sealers usually have a lifetime of around 3 years, while impregnating sealers have a lifetime of up to 15 years. On vertical surfaces impregnating sealers could last a lifetime, however, on heavy walkway areas or heavily used areas such as shower recesses, the areas should be checked more often and re-sealed if necessary. You can test how porous your surfaces are by applying a drop of water to the surface and watching how it is absorbed. You can then see how any type of water based stain can be absorbed by the surface.

Can I seal just the grout lines if my tiles can't be sealed?

Answer
Yes you can and it is recommended to seal your grout lines especially if they are a light colour, this will save you the likely cost of having to regrout your tiles only a few years after installation.

How often should i completely reseal my tiles?

Answer
Whenever needed, and that depends on the type and quality of sealer used and the lifetime of the sealer.

How long does it take for the sealer to dry?

Answer
Most sealers dry fairly quickly and are usually touch-dry after 4 hours. This is true of both penetrating and topical sealers. Penetrating sealers usually fully cure in 24 hours with topical sealers generally taking up to 48 hours to fully dry.

Can penetrating sealers be applied over topical sealers?

Answer
No, topical sealers create a membrane, film, or barrier that prevents the penetrating sealers from absorbing into the surface. Applying a penetrating sealer to a surface, requires any topical sealer to be removed prior to application.

How should I clean my sealed surface?

Answer
The best way to keep your surfaces in good condition is to use a ph neutral cleaner followed by clean water for spills, otherwise a microfibre mop will get rid of dust.

How do I know when my surface is ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your surfaces stripped, cleaned and sealed once they begin to appear dull or “matte” even after you have given them an efficient regular clean. If you notice that your surfaces are staining easily, it's a good indication that your previous sealer is wearing off and your floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have my surfaces stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your surfaces.

How messy are the processes? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your floors or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my floors?

Answer
If you want your floors to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the new sealer applied. You will have the freshest and cleanest possible surfaces once we are finished with the process.

What is a strip and seal?

Answer
Stripping and sealing is simply the process of stripping the coating off the floor before resealing it. Flooring can look dull and lifeless over time making it look older and really bringing down the feel any area. By stripping and resealing, you can restore the original appearance of your surfaces and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to seal my floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the floor is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the floor and allowed to set. The newly sealed floor will not only look new again, it will be protected and result in your floors becoming easier to maintain.

How often should I seal my floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the tiles are being exposed to. Australia's Deepshield™ range of deep impregnating water based sealer's offer long term benefits with Deepshield™ Gold lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions you may experience a shorter lifetime. Sealing your surfaces may also depend on the surfaces condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I don't seal my floors?

Answer
Many types of flooring can damage fairly easily, any oily or harsh spills can damage the surface and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing your surfaces to maintain their fresh look and feel, to protect against permanent staining and to prevent any future accidental damage. Your surfaces will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my tiles, and how do I know that mine need sealing now?

Answer
The best time to have your tiles or grout sealed is immediately after installation to prevent accidental staining or damage. You will know sealing is required once you start noticing patchy sealed areas of the floor and/or your tiles start staining easier.

Will sealing prevent efflorescence?

Answer
Efflorescence is a problem that most porous surfaces can face. It's the tendency of the water to bring salts from the material to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the material, for example a water pipe leak or damaged grout.

Efflorescence has built up on surfaces. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the stone, tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What type of sealer should I use for my tiles?

Answer
That depends on the type of tile you have and the intended use.

How many of coats of sealer do you apply to my tiles?

Answer
Between 2-4 coats. Depending on many factors, including the finish desired.

Does sealing my tiles guarantee that they will stay stain free?

Answer
Sealing your tiles means that when spills occur, you have time to clean it or wipe them off before it stains, but it does not guarantee that your tiles will not stain, as the spill and dirt still need to be cleaned.

Does sealing tiles change the appearance of my surface?

Answer
That depends on the type os sealer used, and the number of coats applied.

Why should I organise a professional to seal my tiles?

Answer
Having a professional seal your tiles ensures you that the correct type of sealer is applied according to industry standards and that the tiles have been thoroughly and professional cleaned prior to sealing. Sealing over dirt and other blemishes results in the sealer locking in these blemishes which is why professional cleaning prior to sealing is required.

Does sealing make my tiles or stone maintenance free?

Answer
Nothing is maintenance free! Sealing makes your surface easier to clean and harder to stain. Contaminants can sit on the surface longer, so you have more time to clean before any staining occurs. On some unsealed tiles and stone, staining can start immediately. Think of your stone sealing product as a bottle of time. No stone sealing product will make a porous surface stain-proof, but will make it highly stain resistant. Using the correct stone cleaning products also makes a difference.

How will you charge me for sealing my floors?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the area?

Answer
We recommend that you measure each area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

Can all types of stone be sealed?

Answer
If your stone is natural stone (slate, marble, granite, travertine, sandstone etc.) then it will need to be sealed. Stone is naturally porous and will absorb spills and stain easily.

Why should I seal stone tiles & grout?

Answer
Most stone surfaces are subject to deterioration and degradation of appearance through traffic, UV rays, moisture, rain, chemicals, and other impurities such as oil, gas, grease, acids and salt. This can easily result in common problems such as cracking, pitting, scaling, spalling, delamination, dusting, discolouration, efflorescence, salt damage, etc. Sealing stone offers excellent maintenance benefits when quality products are used such as Australia's Deepshield™ deep impregnating range of sealers.
Sealing your tiles & grout can help:
  • Prevent unsightly stains
  • Prevent discolouration
  • Keep your tiled floors looking better for longer

How long does the sealer last?

Answer
This depends on the type of sealer you decide to seal your stone with. Topical sealers usually have a lifetime of around 3 years, while impregnating sealers have a lifetime of up to 15 years. On vertical surfaces impregnating sealers could last a lifetime, however, on heavy walkway areas or heavily used areas such as shower recesses, the areas should be checked more often and re-sealed if necessary. You can test how porous your surfaces are by applying a drop of water to the surface and watching how it is absorbed. You can then see how any type of water based stain can be absorbed by the stone surface.

Can i seal the grout alone if my stone cant be sealed?

Answer
Yes you can and it is recommended to seal your grout lines especially if they are a light colour, this will save you the likely cost of having to regrout your tiles only a few years after installation.

How often should i completely reseal my tiles?

Answer
Whenever needed, and that depends on the type and quality of sealer used and the lifetime of the sealer.

How should I clean my sealed stone surface?

Answer
The best way to keep stone surfaces in good condition is to use a ph neutral cleaner followed by clean water for spills, otherwise a microfibre mop will get rid of dust.

How do I know when my stone surface is ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your stone stripped, cleaned and sealed once it begins to appear dull or "matte" even after you have given it an efficient regular clean. If you notice that your surfaces are staining easily, it's a good indication that your previous sealer is wearing off and your stone will need to be resealed immediately to prevent permanent staining.

Is it safe to have my stone surfaces stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your stone surfaces.

How messy are the processes? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your stone or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my stone surfaces?

Answer
If you want your stone to be its cleanest and looking its very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the new sealer applied. You will have the freshest and cleanest possible stone surfaces once we are finished with the process.

What is a strip and seal?

Answer
Stripping and sealing is simply the process of stripping the coating off the stone before resealing it. Stone surfaces can appear dull and lifeless over time making them look older and really bringing down the feel any area. By stripping and resealing, you can restore the original appearance of your surfaces and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to seal my stone?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the stone is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the stone and allowed to set. The newly sealed stone will not only look new again, it will be protected and result in your surfaces becoming easier to maintain.

How often should I seal my stone?

Answer
It depends on the type of sealer used and the amount of foot traffic the stone is being exposed to. Australia's Deepshield™ range of deep impregnating water based sealer's offer long term benefits with Deepshield™ Gold lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions you may experience a shorter lifetime. Sealing your stone can also depend on the surfaces condition. Once stone starts showing patchy areas and is staining easily then you should have it resealed. Give us a call and we can assist you with all your enquiries.

What happens if I do not seal my stone?

Answer
Many types of flooring can damage fairly easily, any oily or harsh spills can damage the surface and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing your surfaces to maintain their fresh look and feel, to protect against permanent staining and to prevent any future accidental damage. Your surfaces will look their very best for longer and will be easier and more convenient to maintain.

If we have a spillage on our newly sealed floor what should we do?

Answer
Immediately wipe up spillage with warm soapy water before it dries.

Do I need any special tools to clean my sealed floor?

Answer
Our operator onsite can advise if your current cleaning tools are appropriate.

If we have a spillage on our newly sealed floor what should we do?

Answer
Immediately wipe up spillage with warm soapy water before it dries.

How do I clean my sealed floor?

Answer
Depending on the sealer used there are two strategies; a penetrating sealer will handle aggressive cleaning such as scouring and strong cleaning products.
A surface sealer requires a gentler approach, for example soft mops, vacuum and non-aggressive cleaning products. Our operator onsite can advise you of the correct cleaning regime for you floor.

What do I do if red wine spills on my sealed floor?

Answer
Mop up spillage immediately with warm soapy water.

How long does the sealer take to dry?

Answer
If you are getting your floors sealed, then you should keep in mind that it usually takes around 4 hours before your tiles are touch dry, however the sealer takes up to 24 hours to fully cure which means that you are not allowed to mop the floor or allow it to get wet for at least 24 hours after the job has been completed.

After sealing, how long until the tiles can be walked on and furniture returned?

Answer
It usually takes around 4 hours before your tiles are touch dry, which means that you can walk on them and even return most furniture items after 4 hours of completing the job, however you can not mop the tiles, or allow them to become wet for at least 24 hours as that can potentially wash off the sealer as it takes up to 24 hours to fully cure. You should not return rugs to the floor for at least 24 hours after the job has been completed, since the rug will stop your tiles from breathing before the sealer is fully cured.

Floor Sealing

What is a sealer?

Answer
sealer is a liquid, or carrier containing a resin that is applied to porous natural stone or man made surfaces that helps prevent staining from water and/or oil based materials as well as help to achieve better results when cleaning your surfaces.

Why is it important for me to have my marble tiles sealed?

Answer
Sealers are different from polishes and are actually designed to keep liquids and dirt particles from sinking into the natural stone. It is extremely important to have your marble tiles sealed. All marble tiles should be sealed when they are first installed; this initial seal can last up to 15 years. It is important to call us as soon as your marble floors are installed so we can protect them before any accidental permanent damage occurs.

How do I know if my marble floors need sealing?

Answer
Tile Cleaners® advise the simple "water test". The water test is well known in the stone industry and it will help you determine whether your marble floors require sealing. First you need to place a few drops of water on your stone and let it set for around 10 to 30 minutes then wipe it dry. If your stone did not darken, it means your marble is perfectly sealed and does not require sealing, but if it has darkened, it means that the water was able to penetrate your stone and sealing is required.

What kind of sealer do you apply? And will it affect the texture of my marble tiles?

Answer
All of our sealing products are water based, we do not apply solvent- based sealer except in certain cases where it is the only option. The sealer will not affect the texture of your marble tiles in any way; however, it will protect your marble from staining and maintain that lustrous, natural finish you are looking for.

Do you provide colour enhancing, and how does it work?

Answer
Yes we do. Colour enhancer is a compound designed to enrich the natural look of marble tiles. It darkens and enhances the colour of your tiles and brings out the natural beauty in your marble, giving a slight wet look/low sheen.

Will the colour enhancer affect the texture of my marble floors?

Answer
Tile Cleaners® colours enhancer will not affect the texture of your marble floors, however, it will enhance the colours of your marble tiles and bring out the natural beauty of your surfaces.

What is the process I can expect when you come to re-seal my marble floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the marble is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry marble floor and allowed to set. The newly sealed marble floor will not only look new again, it will be protected and result in your marble becoming easier to maintain.

How long will it take to reseal my marble floors?

Answer
It all depends on the size of the area that we are sealing but most jobs take 4 - 8 hours to complete. We do cleaning and resealing in the same day so you don't have to fuss with more than one appointment.

How long does it take for my marble tiles to dry?

Answer
It takes 4 hours to be touch dry and normally 24 hours for the sealer to fully cure, which is when you can put everything back into place. Nothing hard such as furniture can be moved on to the tiles and grout for at least 24 hours.

Will the sealer make my marble floors slippery?

Answer
Deepshield™ Impregnating Penetrating Sealer does not alter the slipperiness of your marble tiles' surface as the sealer penetrates the top layer of your marble. Topical Sealer may result in your marble floors becoming slippery when wet. To maintain the look and slip resistance of your marble and to prevent damaging moisture from being trapped within the stone, it is recommended to seal your surfaces with a high quality, invisible, fully breathable impregnating sealer.

What is acid etching and how can I protect my marble against it?

Answer
Any acidic substance is harmful for your marble tiles, they can be etched(eaten/corroded) easily and sealing against acid attack is very difficult. The best way to protect your marble tiles from acid attack is to seal and clean spills immediately. The high porosity of stone based tiles makes sealing a must in order to provide protection against future acid attack and liquid spillage.

What different types of marble tiles do Tile Cleaners® seal?

Answer
Indoor and outdoor areas, Polished Marble, Honed Marble, Matt Finish Marble, Porous Marble, pre-sealed Marble, wherever you have Marble tiles we have the answer. External tiles, natural stone pavers and tiles pavers, bathroom Marble tiles on floors and walls. We cater for each and every different type of tiles you might have.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your marble floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

How often should I seal my marble floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the marble tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® specifically designed for denser materials such as marble and granite lasting for up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your marble tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I don't seal my marble floors?

Answer
Marble floors can damage easily, any oily or harsh spills can damage the marble tiles and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing you marble tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my marble floors and how do I know that mine need sealing now?

Answer
The best time to have your marble tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your marble tiles need sealing once you start noticing patchy sealed areas of the floor and/or your marble tiles are staining easier.

There is a stain on my Marble floor. Can you remove it?

Answer
If the stain is new and has not set in well, we will probably be able to remove it. However, we cannot guarantee that we will remove it completely; we can only guarantee cleaning it back to its best possible condition. This also depends on whether the Marble tiles have been sealed previously or not. Some stains might penetrate the natural stone and settle in below the surface and can be hard to clean out. It is important to have us strip, clean and seal your Marble floor so in the future nothing will be able to stain your Marble floors.

Does sealing my marble floors hide scratches and etches?

Answer
Tile Cleaners® colour enhancing sealer may help hide those nasty scratches you have, but we cannot guarantee that they return to their original condition. Deepshield™ Penetrating Colour Enhancing Sealer darkens your marble tiles by up to 20% and can help camouflage etches, restoring the natural, new look of your marble floors.

What can I do to keep my marble tiles looking new after sealing them?

Answer
To keep your marble tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the marble surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended. Our best advice to protect your marble tiles is to seal them with one of our highest quality sealers. This is the best protection your marble tiles can receive against staining.

How will you charge me for sealing my marble tiles?

Answer
Tile Cleaners® charge per square meter for each separate marble room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the area of marble I need sealed?

Answer
We recommend that you measure each marble area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare my marble floors before sealing?

Answer
Move all furniture and items off your marble floors so they are ready for when we arrive.

How long does the sealer take to dry?

Answer
If you are getting your floors sealed, then you should keep in mind that it usually takes around 4 hours before your tiles are touch dry, however the sealer takes up to 24 hours to fully cure which means that you are not allowed to mop the floor or allow it to get wet for at least 24 hours after the job has been completed.

After sealing, how long until the tiles can be walked on and furniture returned?

Answer
It usually takes around 4 hours before your tiles are touch dry, which means that you can walk on them and even return most furniture items after 4 hours of completing the job, however you can not mop the tiles, or allow them to become wet for at least 24 hours as that can potentially wash off the sealer as it takes up to 24 hours to fully cure. You should not return rugs to the floor for at least 24 hours after the job has been completed, since the rug will stop your tiles from breathing before the sealer is fully cured.

Regrouting

What is regrouting?

Answer
The regrouting service offered by Tile Cleaners ® is the process of removing old grout with a specialised mechanical tool that will not affect the tiles. Then, the area is cleaned and a proper new grout will be applied.

When do I know that I need regrouting?

Answer
Regrouting should be done as soon as you notice the grout getting yellow, looking mouldy, discoloured or the grout is starting to come out. The damaged grout my not look too bad from the outside, but it can be a dangerous situation from behind the tiles. Sometimes grout can be leaking water; this might be due to missing grout or cracked grout. Even tiny holes, or hairline cracks, can cause a major problem.

Sealing after regrouting?

Answer
Once an area has been regrouted, Tile Cleaners ® strongly recommend that the new grout be sealed to prolong the life and the new look of the new grout. The sealer will help protect the grout and make it easier and safer to clean.

Why do I need to regrout? What are the benefits of regrouting?

Answer
Regrouting has many benefits over retiling and may be advised when you have tiles in good condition but the grout is starting to corrode. It will significantly improve the appearance of any tiled area. It will bring back that fresh clean look at an affordable price that suites all budgets. Regrouting is suitable for all tiled areas. Regrouting has the cheaper price and shorter periods of time benefit over retiling and is more environmentally friendly as it saves on carbon emission compared to retiling.

Can you regrout floor and wall tiles?

Answer
Yes, Tile Cleaners ® $custom_city can regrout floor and wall tiles.

What is the difference between regrouting and cleaning and sealing the grout?

Answer
Cleaning is the process of cleaning the grout with our machines, to ensure the absence of dirt and dust, therefore when we apply the sealer, the grout is clean and there are no barrier layers between the sealer and the grout. The sealer then will be applied, with the help of various Tile Cleaners tools, depending on the condition and setting of your tiles. Regrouting on the other hand is the process of replacing the grout between your tiles, with new grout. Tile Cleaners ® $custom_city use a mechanical tool to scrub out the old grout. After that is done, then we proceed with cleaning and then reapplying new grout between the tiles. These are two different processes and you might need to clean and seal after you are done with regrouting your tiles.

What type of tiles can we regrout?

Answer
Tile Cleaners ® $custom_city can help you regrout most types of tiles.

Sealing Grout Lines

What is grout?

Answer
Grout is a construction material used to seal the spaces between tiles or concrete. Grout is typically made from cement, water, sand, and added colour. Grout is added once tiles have been installed, then whatever excess grout there is gets wiped away. Grout is applied in liquid form, and then hardens over time.

Is it necessary to seal my grout?

Answer
If you want your grout lines to remain fresh and crisp and their original colour then yes. Many manufacturers will say it's an unnecessary expense but when you are down on your knees scrubbing the grout lines you will wish you had them sealed. It will also increase the lifetime of the grout, particularly in wet and outdoor areas.

Are there different types of grout sealer?

Answer
Essentially no. A "grout only" seal should be applied with a penetrating sealer as a topical seal(or surface sealer) will flake and the area will look ununiformed. If you seal the entire tiled area with a topical sealer then that will adhere to the grout better.

Do I still need to clean my grout after it is sealed?

Answer
Although a sealer will make the grout easier to maintain it doesn't act as force field for dirt and grime. Regular maintenance is necessary to make sure your grout remains fresh.

How long does the sealer last?

Answer
This depends on the type of sealer you decide to seal your tiles with. Topical sealers usually have a lifetime of around 3 years, while impregnating sealers have a lifetime of up to 15 years. On vertical surfaces impregnating sealers could last a lifetime, however, on heavy walkway areas or heavily used areas such as shower recesses, the areas should be checked more often and re-sealed if necessary. You can test how porous your grout is by applying a drop of water to the surface and watching how it is absorbed. You can then see how any type of water based stain can be absorbed by the grout.

Can I seal just the grout lines if my tiles can not be sealed?

Answer
Yes you can and it is recommended to seal your grout lines especially if they are a light colour, this will save you the likely cost of having to regrout your tiles only a few years after installation.

Does it waterproof the grout?

Answer
Sealing is not waterproofing. If you are having waterproofing problems (for example leaking through on balconies etc.) sealing will not six this problem. It is more likely you will need complete regrouting.

Can I change the colour of my grout with a seal?

Answer
If you are looking for a new look for your floors, colour sealing may be an option. Changing the colour of the grout can create a modern look at a fraction of the cost of retiling.

How will you charge me for sealing my grout?

Answer
Tile Cleaners® charge per square meter for grout sealing. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure the area individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the grout area to be sealed?

Answer
We recommend that you measure each area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

What should I do to prepare for grout sealing?

Answer
Move all items from the area being sealed so it is ready for when we arrive.

How long does the sealer take to dry?

Answer
If you are getting your floors sealed, then you should keep in mind that it usually takes around 4 hours before your tiles are touch dry, however the sealer takes up to 24 hours to fully cure which means that you are not allowed to mop the floor or allow it to get wet for at least 24 hours after the job has been completed.

After sealing, how long until the tiles can be walked on and furniture returned?

Answer
It usually takes around 4 hours before your tiles are touch dry, which means that you can walk on them and even return most furniture items after 4 hours of completing the job, however you can not mop the tiles, or allow them to become wet for at least 24 hours as that can potentially wash off the sealer as it takes up to 24 hours to fully cure. You should not return rugs to the floor for at least 24 hours after the job has been completed, since the rug will stop your tiles from breathing before the sealer is fully cured.

Sealing Outdoor Pavers

What is a sealer?

Answer
sealer is a liquid, or carrier containing a resin that is applied to porous natural stone or man made surfaces that helps prevent staining from water and/or oil based materials as well as help to achieve better results when cleaning your surfaces.

Why is it important for me to have my marble tiles sealed?

Answer
Sealers are different from polishes and are actually designed to keep liquids and dirt particles from sinking into the natural stone. It is extremely important to have your marble tiles sealed. All marble tiles should be sealed when they are first installed; this initial seal can last up to 15 years. It is important to call us as soon as your marble floors are installed so we can protect them before any accidental permanent damage occurs.

How do I know if my marble floors need sealing?

Answer
Tile Cleaners® advise the simple "water test". The water test is well known in the stone industry and it will help you determine whether your marble floors require sealing. First you need to place a few drops of water on your stone and let it set for around 10 to 30 minutes then wipe it dry. If your stone did not darken, it means your marble is perfectly sealed and does not require sealing, but if it has darkened, it means that the water was able to penetrate your stone and sealing is required.

What kind of sealer do you apply? And will it affect the texture of my marble tiles?

Answer
All of our sealing products are water based, we do not apply solvent- based sealer except in certain cases where it is the only option. The sealer will not affect the texture of your marble tiles in any way; however, it will protect your marble from staining and maintain that lustrous, natural finish you are looking for.

Do you provide colour enhancing, and how does it work?

Answer
Yes we do. Colour enhancer is a compound designed to enrich the natural look of marble tiles. It darkens and enhances the colour of your tiles and brings out the natural beauty in your marble, giving a slight wet look/low sheen.

Will the colour enhancer affect the texture of my marble floors?

Answer
Tile Cleaners® colours enhancer will not affect the texture of your marble floors, however, it will enhance the colours of your marble tiles and bring out the natural beauty of your surfaces.

What is the process I can expect when you come to re-seal my marble floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the marble is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry marble floor and allowed to set. The newly sealed marble floor will not only look new again, it will be protected and result in your marble becoming easier to maintain.

How long will it take to reseal my marble floors?

Answer
It all depends on the size of the area that we are sealing but most jobs take 4 - 8 hours to complete. We do cleaning and resealing in the same day so you don't have to fuss with more than one appointment.

How long does it take for my marble tiles to dry?

Answer
It takes 4 hours to be touch dry and normally 24 hours for the sealer to fully cure, which is when you can put everything back into place. Nothing hard such as furniture can be moved on to the tiles and grout for at least 24 hours.

Will the sealer make my marble floors slippery?

Answer
Deepshield™ Impregnating Penetrating Sealer does not alter the slipperiness of your marble tiles' surface as the sealer penetrates the top layer of your marble. Topical Sealer may result in your marble floors becoming slippery when wet. To maintain the look and slip resistance of your marble and to prevent damaging moisture from being trapped within the stone, it is recommended to seal your surfaces with a high quality, invisible, fully breathable impregnating sealer.

What is acid etching and how can I protect my marble against it?

Answer
Any acidic substance is harmful for your marble tiles, they can be etched(eaten/corroded) easily and sealing against acid attack is very difficult. The best way to protect your marble tiles from acid attack is to seal and clean spills immediately. The high porosity of stone based tiles makes sealing a must in order to provide protection against future acid attack and liquid spillage.

What different types of marble tiles do Tile Cleaners® seal?

Answer
Indoor and outdoor areas, Polished Marble, Honed Marble, Matt Finish Marble, Porous Marble, pre-sealed Marble, wherever you have Marble tiles we have the answer. External tiles, natural stone pavers and tiles pavers, bathroom Marble tiles on floors and walls. We cater for each and every different type of tiles you might have.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your marble floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

How often should I seal my marble floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the marble tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® specifically designed for denser materials such as marble and granite lasting for up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your marble tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I don't seal my marble floors?

Answer
Marble floors can damage easily, any oily or harsh spills can damage the marble tiles and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing you marble tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my marble floors and how do I know that mine need sealing now?

Answer
The best time to have your marble tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your marble tiles need sealing once you start noticing patchy sealed areas of the floor and/or your marble tiles are staining easier.

There is a stain on my Marble floor. Can you remove it?

Answer
If the stain is new and has not set in well, we will probably be able to remove it. However, we cannot guarantee that we will remove it completely; we can only guarantee cleaning it back to its best possible condition. This also depends on whether the Marble tiles have been sealed previously or not. Some stains might penetrate the natural stone and settle in below the surface and can be hard to clean out. It is important to have us strip, clean and seal your Marble floor so in the future nothing will be able to stain your Marble floors.

Does sealing my marble floors hide scratches and etches?

Answer
Tile Cleaners® colour enhancing sealer may help hide those nasty scratches you have, but we cannot guarantee that they return to their original condition. Deepshield™ Penetrating Colour Enhancing Sealer darkens your marble tiles by up to 20% and can help camouflage etches, restoring the natural, new look of your marble floors.

What can I do to keep my marble tiles looking new after sealing them?

Answer
To keep your marble tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the marble surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended. Our best advice to protect your marble tiles is to seal them with one of our highest quality sealers. This is the best protection your marble tiles can receive against staining.

How will you charge me for sealing my marble tiles?

Answer
Tile Cleaners® charge per square meter for each separate marble room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the area of marble I need sealed?

Answer
We recommend that you measure each marble area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare my marble floors before sealing?

Answer
Move all furniture and items off your marble floors so they are ready for when we arrive.

How long does the sealer take to dry?

Answer
If you are getting your floors sealed, then you should keep in mind that it usually takes around 4 hours before your tiles are touch dry, however the sealer takes up to 24 hours to fully cure which means that you are not allowed to mop the floor or allow it to get wet for at least 24 hours after the job has been completed.

After sealing, how long until the tiles can be walked on and furniture returned?

Answer
It usually takes around 4 hours before your tiles are touch dry, which means that you can walk on them and even return most furniture items after 4 hours of completing the job, however you can not mop the tiles, or allow them to become wet for at least 24 hours as that can potentially wash off the sealer as it takes up to 24 hours to fully cure. You should not return rugs to the floor for at least 24 hours after the job has been completed, since the rug will stop your tiles from breathing before the sealer is fully cured.

Sealing Tiles & Grout

What is a sealer?

Answer
A sealer is a liquid, or carrier containing a resin that is applied to porous natural stone or porous man made surfaces that helps prevent staining from water and/or oil based materials as well as help to achieve better results when cleaning your surfaces.

Why is it important for me to have my sandstone tiles sealed?

Answer
Sealers are different from polishes and are actually designed to keep liquids and dirt particles from sinking into the natural stone. It is extremely important to have your sandstone tiles sealed. All sandstone tiles should be sealed when they are first installed; this initial seal can last up to 15 years. It is important to call us as soon as your sandstone floors are installed so we can protect them before any accidental permanent damage occurs.

Are there different types of sealer for sandstone tiles?

Answer
Yes, here at Tile Cleaners® we provide a variety of top quality sealers to seal your sandstone tiles, whether you choose to use an Impregnating Sealer or a Topical Sealer for your sandstone tiles depending on your needs.

What is the best sealer to use for my sandstone pavers around my pool?

Answer
The best sealer to use for sandstone pavers around the pool is our high quality Impregnating Penetrating Water Based Sealer that protects your stone to the core and eliminates the slipperiness factor other sealers can create with sandstone pavers.

How do I know if my sandstone floors need sealing?

Answer
Tile Cleaners® advise the simple "water test". The water test is well known in the stone industry and it will help you determine whether your sandstone floors require sealing. First you need to place a few drops of water on your stone and let it set for around 10 to 30 minutes then wipe it dry. If your stone did not darken, it means your sandstone is perfectly sealed and does not require sealing, but if it has darkened, it means that the water was able to penetrate your stone and sealing is required.

What kind of sealer do you apply? And will it affect the texture of my sandstone tiles?

Answer
All of our sealing products are water based, we do not apply solvent- based sealer except in certain cases where it is the only option. The sealer will not affect the texture of your sandstone tiles in any way; however, it will protect your sandstone from staining and maintain that lustrous, natural finish you are looking for.

Do you provide colour enhancing, and how does it work?

Answer
Yes we do. Colour enhancer is a compound designed to enrich the natural look of sandstone tiles. It darkens and enhances the colour of your tiles and brings out the natural beauty in your sandstone, giving a slight wet look/low sheen.

Will the colour enhancer affect the texture of my sandstone floors?

Answer
Tile Cleaners® colours enhancer will not affect the texture of your sandstone, however, it will enhance the colour of your sandstone tiles and bring out the natural beauty of your surfaces.

What is the process I can expect when you come to seal my sandstone floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the sandstone is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry sandstone floor and allowed to set. The newly sealed sandstone floor will not only look new again, it will be protected and result in your sandstone becoming easier to maintain.

How long does it take to reseal my sandstone floors?

Answer
It all depends on the size of the area that we are sealing but most jobs take 4 - 8 hours to complete. We do cleaning and resealing in the same day so you don't have to fuss with more than one appointment.

How long does it take for my sandstone tiles to dry?

Answer
It takes 4 hours to be touch dry and normally 24 hours for the sealer to fully cure, which is when you can put everything back into place. Nothing hard such as furniture can be moved on to the tiles and grout for at least 24 hours.

How long does the sealer last?

Answer
Tile Cleaners® apply two main types of high quality sealer, deep penetrating sealer and topical sealer. Topical Sealer has lifetime expectancy of around 3 years and Australia's Deepshield™ range of impregnating water based sealer's last for up to 10 years while Deepshield™ Gold based on the latest fluoro-bond technology can last for up to 15 years dependent on usage and weather conditions.

Will the sealer make my sandstone floors slippery?

Answer
Deepshield™ Impregnating Penetrating Sealer does not alter the slipperiness of your sandstone tiles' surface as the sealer penetrates the top layer of your sandstone. Topical Sealer may result in your sandstone floors becoming slippery when wet. To maintain the look and slip resistance of your sandstone and to prevent damaging moisture from being trapped within the stone, it is recommended to seal your surfaces with a high quality, invisible, fully breathable impregnating sealer.

What is acid etching and how can I protect my sandstone against it?

Answer
Any acidic substance is harmful for your sandstone tiles, they can be etched(eaten/corroded) easily and sealing against acid attack is very difficult. The best way to protect your sandstone tiles from acid attack is to seal and clean spills immediately. The high porosity of stone based tiles makes sealing a must in order to provide protection against future acid attack and liquid spillage.

Does sealing my sandstone floors hide scratches and etches?

Answer
Tile Cleaners® colour enhancing sealer may help hide those nasty scratches you have, but we cannot guarantee that they return to their original condition. Deepshield™ Penetrating Colour Enhancing Sealer darkens your sandstone tiles by up to 20% and can help camouflage etches, restoring the natural, new look of your sandstone floors.

What can I do to keep my sandstone tiles looking new after sealing them?

Answer
To keep your sandstone tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the sandstone surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended. Our best advice to protect your sandstone tiles is to seal them with one of our highest quality sealers. This is the best protection your sandstone tiles can receive against staining.

How will you charge me for sealing my sandstone tiles?

Answer
Tile Cleaners® charge per square meter for each separate sandstone room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the area of sandstone I need sealed?

Answer
We recommend that you measure each sandstone area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare my sandstone floors before sealing?

Answer
Move all furniture and items off your sandstone floors so they are ready for when we arrive.

We provide specialised cleaning, stripping & sealing solutions for all tiled floor & wall sufaces.

Answer
To schedule your appointment or to obtain a free estimate, please Call 1300 771 201 or use our online enquiry form.

How long does the sealer take to dry?

Answer
If you are getting your floors sealed, then you should keep in mind that it usually takes around 4 hours before your tiles are touch dry, however the sealer takes up to 24 hours to fully cure which means that you are not allowed to mop the floor or allow it to get wet for at least 24 hours after the job has been completed.

After sealing, how long until the tiles can be walked on and furniture returned?

Answer
It usually takes around 4 hours before your tiles are touch dry, which means that you can walk on them and even return most furniture items after 4 hours of completing the job, however you can not mop the tiles, or allow them to become wet for at least 24 hours as that can potentially wash off the sealer as it takes up to 24 hours to fully cure. You should not return rugs to the floor for at least 24 hours after the job has been completed, since the rug will stop your tiles from breathing before the sealer is fully cured.

Stone Grinding

Is the Grinding Process Safe?

Answer
The grinding process used by Tile Cleaners® technicians is completely safe, not only for your family but for the surrounding areas of your property. The utmost care is taken by our professionals to protect walls and skirting boards as well as all other items in the work area. Excess slurry, dust and debris is extracted as we go, whilst non-toxic sealers are used to finish off the stone. Tile Cleaners® prides itself for catering for each tile type in the safest most hygienic way.

What is the difference between honing and grinding?

Answer
Grinding refers to the removal of large amounts of material from the surface of the stone. Grinding is used to remove deep scratches and staining as well as lippage(uneven surface) thereby smoothing out the surface of the area making it uniform. Honing is the smoothing of the stone, not as aggressive as grinding and removes very little material from the stone, giving a matte(not glossy as with polishing) look to the surface.

Some areas I want to have ground are in smaller hard to reach places?

Answer
In areas that cannot be reached by larger floor grinding machines, the grinding can be done using hand held polishing machines.

What different types of tiles do Tile Cleaners® grind?

Answer
Indoor and outdoor areas, polished, matte finish, porous, pre-sealed, wherever you have tiles we have a restoration solution. External tiles, natural stone paver's, all bathroom tiles and wall tiles. Tile Cleaners® grind marble, sandstone, granite, bluestone, travertine and limestone.

How long will it take to grind my bluestone surfaces?

Answer
This will depend on the size of the area; larger jobs can require up to 3 days while grinding a bench-top can take up to half a day. Tile Cleaners® do try to ensure work is completed within the same day to avoid as much disruption to your home or business as possible.

Will grinding remove the sealer from my bluestone?

Answer
Yes, the mechanical resurfacing process used to grind your floors will remove all coatings, resulting in your floors being in an "as new" condition. Once honed or polished, you should reseal your surfaces with a deep penetrating, impregnating sealer, which avoids staining and will reduce the effect of soiling.

Is grinding my bluestone a messy process?

Answer
Most of our procedures use water in order to minimise dust production. Grinding will create a slurry, however by employing state-of-the-art equipment and by extracting as we work, once finished your surfaces will be left in their best possible condition.

Can grinding damage bluestone?

Answer
Tile Cleaners® technicians use the highest quality machinery providing the best solutions without compromising your surfaces. Tile Cleaners® prides itself on specifically catering for each tile variety and each situation with the highest degree of care. Stone based tiles are usually more porous requiring more attention than man made tiles, which is why its extremely important to use correct products and equipment in order to restore your tiles to their best possible condition.

Do I need to apply a sealer to my bluestone?

Answer
Tile Cleaners® recommend our clients apply a long lasting water based sealer such as a quality product from Australia's Deepshield® range of sealer's to their tiles as soon as they have been resurfaced. Your bluestone will maintain its beautiful character for longer, while also reduce the amount of required regular cleaning.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why we prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can grinding remove deep stains in the stone?

Answer
Grinding will remove scratches and stains and give a more uniform appearance to your surface.

How will you charge me for grinding my bluestone surfaces?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each area individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the area?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the surface grinding?

Answer
We recommend that you measure each rooMove all furniture and items off the floor so it is ready for when we arrive.

Is the Grinding Process Safe?

Answer
The grinding process used by Tile Cleaners® technicians is completely safe, not only for your family but for the surrounding areas of your property. The utmost care is taken by our professionals to protect walls and skirting boards as well as all other items in the work area. Excess slurry, dust and debris is extracted as we go, whilst non-toxic sealers are used to finish off the stone. Tile Cleaners® prides itself for catering for each tile type in the safest most hygienic way.

What is the difference between honing and grinding?

Answer
Grinding refers to the removal of large amounts of material from the surface of the stone. Grinding is used to remove deep scratches and staining as well as lippage(uneven surface) thereby smoothing out the surface of the area making it uniform. Honing is the smoothing of the stone, not as aggressive as grinding and removes very little material from the stone, giving a matte(not glossy as with polishing) look to the surface.

Some areas I want to have ground are in smaller hard to reach places?

Answer
In areas that cannot be reached by larger floor grinding machines, the grinding can be done using hand held polishing machines.

What different types of tiles do Tile Cleaners® grind?

Answer
Indoor and outdoor areas, polished, matte finish, porous, pre-sealed, wherever you have tiles we have a restoration solution. External tiles, natural stone paver's, all bathroom tiles and wall tiles. Tile Cleaners® grind granite, sandstone, marble, bluestone, travertine and limestone.

How long will it take to grind my granite surfaces?

Answer
This will depend on the size of the area; larger jobs can require up to 3 days while grinding a bench-top can take up to half a day. Tile Cleaners® do try to ensure work is completed within the same day to avoid as much disruption to your home or business as possible.

Will grinding remove the sealer from my granite?

Answer
Yes, the mechanical resurfacing process used to grind your floors will remove all coatings, resulting in your floors being in an "as new" condition. Once honed or polished, you should reseal your surfaces with a deep penetrating, impregnating sealer, which avoids staining and will reduce the effect of soiling.

Is grinding my granite a messy process?

Answer
Most of our procedures use water in order to minimise dust production. Grinding will create a slurry, however by employing state-of-the-art equipment and by extracting as we work, once finished your surfaces will be left in their best possible condition.

Can grinding damage granite?

Answer
Tile Cleaners® technicians use the highest quality machinery providing the best solutions without compromising your surfaces. Tile Cleaners® prides itself on specifically catering for each tile variety and each situation with the highest degree of care. Stone based tiles are usually more porous requiring more attention than man made tiles, which is why its extremely important to use correct products and equipment in order to restore your tiles to their best possible condition.

Do I need to apply a sealer to my granite?

Answer
Tile Cleaners® recommend our clients apply a long lasting water based sealer such as a quality product from Australia's Deepshield® range of sealer's to their tiles as soon as they have been resurfaced. Your granite will maintain its beautiful character for longer, while also reduce the amount of required regular cleaning.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why we prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can grinding remove deep stains in the stone?

Answer
Grinding will remove scratches and stains and give a more uniform appearance to your surface.

How will you charge me for grinding my granite surfaces?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each area individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the area?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the surface grinding?

Answer
We recommend that you measure each rooMove all furniture and items off the floor so it is ready for when we arrive.

Is the Grinding Process Safe?

Answer
The grinding process used by Tile Cleaners® technicians is completely safe, not only for your family but for the surrounding areas of your property. The utmost care is taken by our professionals to protect walls and skirting boards as well as all other items in the work area. Excess slurry, dust and debris is extracted as we go, whilst non-toxic sealers are used to finish off the stone. Tile Cleaners® prides itself for catering for each tile type in the safest most hygienic way.

What is the difference between honing and grinding?

Answer
Grinding refers to the removal of large amounts of material from the surface of the stone. Grinding is used to remove deep scratches and staining as well as lippage(uneven surface) thereby smoothing out the surface of the area making it uniform. Honing is the smoothing of the stone, not as aggressive as grinding and removes very little material from the stone, giving a matte(not glossy as with polishing) look to the surface.

Some areas I want to have ground are in smaller hard to reach places?

Answer
In areas that cannot be reached by larger floor grinding machines, the grinding can be done using hand held polishing machines.

What different types of tiles do Tile Cleaners® grind?

Answer
Indoor and outdoor areas, polished, matte finish, porous, pre-sealed, wherever you have tiles we have a restoration solution. External tiles, natural stone paver's, all bathroom tiles and wall tiles. Tile Cleaners® grind marble, sandstone, granite, bluestone, travertine and limestone.

How long will it take to grind my limestone surfaces?

Answer
This will depend on the size of the area; larger jobs can require up to 3 days while grinding a bench-top can take up to half a day. Tile Cleaners® do try to ensure work is completed within the same day to avoid as much disruption to your home or business as possible.

Will grinding remove the sealer from my limestone?

Answer
Yes, the mechanical resurfacing process used to grind your floors will remove all coatings, resulting in your floors being in an "as new" condition. Once honed or polished, you should reseal your surfaces with a deep penetrating, impregnating sealer, which avoids staining and will reduce the effect of soiling.

Is grinding my limestone a messy process?

Answer
Most of our procedures use water in order to minimise dust production. Grinding will create a slurry, however by employing state-of-the-art equipment and by extracting as we work, once finished your surfaces will be left in their best possible condition.

Can grinding damage limestone?

Answer
Tile Cleaners® technicians use the highest quality machinery providing the best solutions without compromising your surfaces. Tile Cleaners® prides itself on specifically catering for each tile variety and each situation with the highest degree of care. Stone based tiles are usually more porous requiring more attention than man made tiles, which is why its extremely important to use correct products and equipment in order to restore your tiles to their best possible condition.

Do I need to apply a sealer to my limestone?

Answer
Tile Cleaners® recommend our clients apply a long lasting water based sealer such as a quality product from Australia's Deepshield® range of sealer's to their tiles as soon as they have been resurfaced. Your limestone will maintain its beautiful character for longer, while also reduce the amount of required regular cleaning.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why we prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can grinding remove deep stains in the stone?

Answer
Grinding will remove scratches and stains and give a more uniform appearance to your surface.

How will you charge me for grinding my limestone surfaces?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each area individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the area?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the surface grinding?

Answer
We recommend that you measure each rooMove all furniture and items off the floor so it is ready for when we arrive.

Is the Grinding Process Safe?

Answer
The grinding process used by Tile Cleaners® technicians is completely safe, not only for your family but for the surrounding areas of your property. The utmost care is taken by our professionals to protect walls and skirting boards as well as all other items in the work area. Excess slurry, dust and debris is extracted as we go, whilst non-toxic sealers are used to finish off the stone. Tile Cleaners® prides itself for catering for each tile type in the safest most hygienic way.

What is the difference between honing and grinding?

Answer
Grinding refers to the removal of large amounts of material from the surface of the stone. Grinding is used to remove deep scratches and staining as well as lippage(uneven surface) thereby smoothing out the surface of the area making it uniform. Honing is the smoothing of the stone, not as aggressive as grinding and removes very little material from the stone, giving a matte(not glossy as with polishing) look to the surface.

Some areas I want to have ground are in smaller hard to reach places?

Answer
In areas that cannot be reached by larger floor grinding machines, the grinding can be done using hand held polishing machines.

How long will it take to grind my marble surfaces?

Answer
This will depend on the size of the area; larger jobs can require up to 3 days while grinding a bench-top can take up to half a day. Tile Cleaners® do try to ensure work is completed within the same day to avoid as much disruption to your home or business as possible.

Will grinding remove the sealer from my marble?

Answer
Yes, the mechanical resurfacing process used to grind your floors will remove all coatings, resulting in your floors being in an "as new" condition. Once honed or polished, you should reseal your surfaces with a deep penetrating, impregnating sealer, which avoids staining and will reduce the effect of soiling.

Is grinding my marble a messy process?

Answer
Most of our procedures use water in order to minimise dust production. Grinding will create a slurry, however by employing state-of-the-art equipment and by extracting as we work, once finished your surfaces will be left in their best possible condition.

Can grinding damage marble?

Answer
Tile Cleaners® technicians use the highest quality machinery providing the best solutions without compromising your surfaces. Tile Cleaners® prides itself on specifically catering for each tile variety and each situation with the highest degree of care. Stone based tiles are usually more porous requiring more attention than man made tiles, which is why its extremely important to use correct products and equipment in order to restore your tiles to their best possible condition.

Do I need to apply a sealer to my marble?

Answer
Tile Cleaners® recommend our clients apply a long lasting water based sealer such as a quality product from Australia's Deepshield® range of sealer's to their tiles as soon as they have been resurfaced. Your marble will maintain its beautiful character for longer, while also reduce the amount of required regular cleaning.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why we prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can grinding remove deep stains in the stone?

Answer
Grinding will remove scratches and stains and give a more uniform appearance to your surface.

How will you charge me for grinding my marble surfaces?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each area individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the area?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the surface grinding?

Answer
We recommend that you measure each rooMove all furniture and items off the floor so it is ready for when we arrive.

Is the Grinding Process Safe?

Answer
The grinding process used by Tile Cleaners® technicians is completely safe, not only for your family but for the surrounding areas of your property. The utmost care is taken by our professionals to protect walls and skirting boards as well as all other items in the work area. Excess slurry, dust and debris is extracted as we go, whilst non-toxic sealers are used to finish off the stone. Tile Cleaners® prides itself for catering for each tile type in the safest most hygienic way.

What is the difference between honing and grinding?

Answer
Grinding refers to the removal of large amounts of material from the surface of the stone. Grinding is used to remove deep scratches and staining as well as lippage(uneven surface) thereby smoothing out the surface of the area making it uniform. Honing is the smoothing of the stone, not as aggressive as grinding and removes very little material from the stone, giving a matte(not glossy as with polishing) look to the surface.

Some areas I want to have ground are in smaller hard to reach places?

Answer
In areas that cannot be reached by larger floor grinding machines, the grinding can be done using hand held polishing machines.

What different types of tiles do Tile Cleaners® grind?

Answer
Indoor and outdoor areas, polished, matte finish, porous, pre-sealed, wherever you have tiles we have a restoration solution. External tiles, natural stone paver's, all bathroom tiles and wall tiles. Tile Cleaners® grind marble, sandstone, granite, bluestone, travertine and limestone.

How long will it take to grind my sandstone surfaces?

Answer
This will depend on the size of the area; larger jobs can require up to 3 days while grinding a bench-top can take up to half a day. Tile Cleaners® do try to ensure work is completed within the same day to avoid as much disruption to your home or business as possible.

Will grinding remove the sealer from my sandstone?

Answer
Yes, the mechanical resurfacing process used to grind your floors will remove all coatings, resulting in your floors being in an "as new" condition. Once honed or polished, you should reseal your surfaces with a deep penetrating, impregnating sealer, which avoids staining and will reduce the effect of soiling.

Is grinding my sandstone a messy process?

Answer
Most of our procedures use water in order to minimise dust production. Grinding will create a slurry, however by employing state-of-the-art equipment and by extracting as we work, once finished your surfaces will be left in their best possible condition.

Can grinding damage sandstone?

Answer
Tile Cleaners® technicians use the highest quality machinery providing the best solutions without compromising your surfaces. Tile Cleaners® prides itself on specifically catering for each tile variety and each situation with the highest degree of care. Stone based tiles are usually more porous requiring more attention than man made tiles, which is why its extremely important to use correct products and equipment in order to restore your tiles to their best possible condition.

Do I need to apply a sealer to my sandstone?

Answer
Tile Cleaners® recommend our clients apply a long lasting water based sealer such as a quality product from Australia's Deepshield® range of sealer's to their tiles as soon as they have been resurfaced. Your sandstone will maintain its beautiful character for longer, while also reduce the amount of required regular cleaning.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why we prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can grinding remove deep stains in the stone?

Answer
Grinding will remove scratches and stains and give a more uniform appearance to your surface.

How will you charge me for grinding my sandstone surfaces?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each area individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the area?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

Is the Grinding Process Safe?

Answer
The grinding process used by Tile Cleaners® technicians is completely safe, not only for your family but for the surrounding areas of your property. The utmost care is taken by our professionals to protect walls and skirting boards as well as all other items in the work area. Excess slurry, dust and debris is extracted as we go, whilst non-toxic sealers are used to finish off the stone. Tile Cleaners® prides itself for catering for each tile type in the safest most hygienic way.

What is the difference between honing and grinding?

Answer
Grinding refers to the removal of large amounts of material from the surface of the stone. Grinding is used to remove deep scratches and staining as well as lippage(uneven surface) thereby smoothing out the surface of the area making it uniform. Honing is the smoothing of the stone, not as aggressive as grinding and removes very little material from the stone, giving a matte(not glossy as with polishing) look to the surface.

Some areas I want to have ground are in smaller hard to reach places?

Answer
In areas that cannot be reached by larger floor grinding machines, the grinding can be done using hand held polishing machines.

What different types of tiles do Tile Cleaners® grind?

Answer
Indoor and outdoor areas, polished, matte finish, porous, pre-sealed, wherever you have tiles we have a restoration solution. External tiles, natural stone paver's, all bathroom tiles and wall tiles. Tile Cleaners® grind marble, sandstone, granite, bluestone, travertine and limestone.

How long will it take to grind my travertine surfaces?

Answer
This will depend on the size of the area; larger jobs can require up to 3 days while grinding a bench-top can take up to half a day. Tile Cleaners® do try to ensure work is completed within the same day to avoid as much disruption to your home or business as possible.

Will grinding remove the sealer from my travertine?

Answer
Yes, the mechanical resurfacing process used to grind your floors will remove all coatings, resulting in your floors being in an "as new" condition. Once honed or polished, you should reseal your surfaces with a deep penetrating, impregnating sealer, which avoids staining and will reduce the effect of soiling.

Is grinding my travertine a messy process?

Answer
Most of our procedures use water in order to minimise dust production. Grinding will create a slurry, however by employing state-of-the-art equipment and by extracting as we work, once finished your surfaces will be left in their best possible condition.

Can grinding damage travertine?

Answer
Tile Cleaners® technicians use the highest quality machinery providing the best solutions without compromising your surfaces. Tile Cleaners® prides itself on specifically catering for each tile variety and each situation with the highest degree of care. Stone based tiles are usually more porous requiring more attention than man made tiles, which is why its extremely important to use correct products and equipment in order to restore your tiles to their best possible condition.

Do I need to apply a sealer to my travertine?

Answer
Tile Cleaners® recommend our clients apply a long lasting water based sealer such as a quality product from Australia's Deepshield® range of sealer's to their tiles as soon as they have been resurfaced. Your travertine will maintain its beautiful character for longer, while also reduce the amount of required regular cleaning.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why we prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can grinding remove deep stains in the stone?

Answer
Grinding will remove scratches and stains and give a more uniform appearance to your surface.

How will you charge me for grinding my travertine surfaces?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each area individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the area?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the surface grinding?

Answer
We recommend that you measure each rooMove all furniture and items off the floor so it is ready for when we arrive.

Is the Grinding Process Safe?

Answer
The grinding process used by Tile Cleaners® technicians is completely safe, not only for your family but for the surrounding areas of your property. The utmost care is taken by our professionals to protect walls and skirting boards as well as all other items in the work area. Excess slurry, dust and debris is extracted as we go, whilst non-toxic sealers are used to finish off the stone. Tile Cleaners® prides itself for catering for each tile type in the safest most hygienic way.

What is the difference between honing and grinding?

Answer
Grinding refers to the removal of large amounts of material from the surface of the stone. Grinding is used to remove deep scratches and staining as well as lippage(uneven surface) thereby smoothing out the surface of the area making it uniform. Honing is the smoothing of the stone, not as aggressive as grinding and removes very little material from the stone, giving a matte(not glossy as with polishing) look to the surface.

Some areas I want to have ground are in smaller hard to reach places?

Answer
In areas that cannot be reached by larger floor grinding machines, the grinding can be done using hand held polishing machines.

What different types of tiles do Tile Cleaners® grind?

Answer
Indoor and outdoor areas, polished, matte finish, porous, pre-sealed, wherever you have tiles we have a restoration solution. External tiles, natural stone paver's, all bathroom tiles and wall tiles. Tile Cleaners® grind sandstone, granite, marble, bluestone, travertine and limestone.

How long will it take to grind my surfaces?

Answer
This will depend on the size of the area; larger jobs can require up to 3 days while grinding a bench-top can take up to half a day. Tile Cleaners® do try to ensure work is completed within the same day to avoid as much disruption to your home or business as possible.

Will grinding remove the sealer from my stone?

Answer
Yes, the mechanical resurfacing process used to grind your floors will remove all coatings, resulting in your floors being in an "as new" condition. Once honed or polished, you should reseal your surfaces with a deep penetrating, impregnating sealer, which avoids staining and will reduce the effect of soiling.

Do I need to apply a sealer to my stone?

Answer
Tile Cleaners® recommend our clients apply a long lasting water based sealer such as a quality product from Australia's Deepshield® range of sealer's to their tiles as soon as they have been resurfaced. Your stone will maintain its beautiful character for longer, while also reduce the amount of required regular cleaning.

Is grinding my stone a messy process?

Answer
Most of our procedures use water in order to minimise dust production. Grinding will create a slurry, however by employing state-of-the-art equipment and by extracting as we work, once finished your surfaces will be left in their best possible condition.

Can grinding damage natural stone?

Answer
Tile Cleaners® technicians use the highest quality machinery providing the best solutions without compromising your surfaces. Tile Cleaners® prides itself on specifically catering for each tile variety and each situation with the highest degree of care. Stone based tiles are usually more porous requiring more attention than man made tiles, which is why its extremely important to use correct products and equipment in order to restore your tiles to their best possible condition.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why we prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can grinding remove deep stains in the stone?

Answer
Grinding will remove scratches and stains and give a more uniform appearance to your surface.

How will you charge me for grinding my surfaces?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the area?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the surface grinding?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

Stone Honing

What different types of marble tiles do Tile Cleaners® hone?

Answer
Indoor and outdoor, polished, matte finish, porous, pre-sealed, wherever you have tiles we have a restoration solution. External tiles, natural stone paver's, all bathroom tiles and wall tiles. Tile Cleaners® cater for each and every different type of surface you might have.

What is the difference between your honing service and polishing service?

Answer
Honing and polishing produce fairly opposite results. Polishing produces a glossy finish while honing produces a more matte finish. Honed surfaces can hide some imperfections such as scratches, and some everyday dirt, whereas polishing will reflect light and imperfections more than a honed surface.

Will honing remove the sealer from my marble?

Answer
Yes, the mechanical resurfacing process used to hone your floors will remove all coatings, resulting in your floors being in an "as new" condition. Once honed, you should reseal your surfaces with a deep penetrating, impregnating sealer, which avoids staining and will reduce the effect of soiling.

Do I need to apply a sealer to my honed marble?

Answer
Tile Cleaners® recommend our clients apply a long lasting water based sealer such as a quality product from Australia's Deepshield™ range of sealer's to their tiles as soon as they have been resurfaced. Your stone will maintain its beautiful character for longer, while also reduce the amount of required regular cleaning.

Is honing marble a messy process?

Answer
Most of our procedures use water in order to minimise dust production. Honing will create a slurry, however by employing state-of-the-art equipment and our years of expertise, once finished your surfaces will be left in their best possible condition.

Can honing damage my marble?

Answer
Tile Cleaners® technicians use the highest quality machinery providing the best solutions without compromising your surfaces. Tile Cleaners® prides itself on specifically catering for each tile variety and each situation with the highest degree of care. Stone based tiles are usually more porous requiring more attention than man made tiles, which is why its extremely important to use correct products and equipment to restore your tiles to their best possible condition.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can honing leave my floors shiny?

Answer
No, honing produces the opposite effect to having your floors polished. Honing will result in a smooth, matte, non reflective finish and will only appear shiny, or glossy where the honing process is followed by a polishing process.

Can honing result in my surfaces becoming slippery?

Answer
Honing can provide a degree of slip resistance to your surfaces. Polished surfaces are often slippery when wet and honing is an excellent way to create an extra degree of safety. Please call one of our knowledgeable customer service for more advice regarding your surface.

Can honing remove deep stains in the marble?

Answer
Honing will remove scratches and stains and give a more uniform appearance to your surface.

Can honing remove lippage from tiling?

Answer
Lippage is the term given to uneven tiles that are set higher than one another, which usually requires a more aggressive process than honing in order to create a completely flat surface. Grinding is recommended for excessive lippage.

How long will it take to hone my marble surfaces?

Answer
This will depend on the size of the area larger jobs can require up to 3 days while honing a bench-top can take up to half a day. Tile Cleaners® do try to ensure work is completed within the same day to avoid as much disruption to your home or business as possible.

How will you charge me for honing my marble surfaces?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the area to be honed?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the surface honing?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What is the difference between your honing service and polishing service?

Answer
Honing and polishing produce fairly opposite results. Polishing produces a glossy finish while honing produces a more matte finish. Honed surfaces can hide some imperfections such as scratches, and some everyday dirt, whereas polishing will reflect light and imperfections more than a honed surface.

Is honing granite a messy process?

Answer
Most of our procedures use water in order to minimise dust production. Honing will create a slurry, however by employing state-of-the-art equipment and our years of expertise, once finished your surfaces will be left in their best possible condition.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can honing leave my floors shiny?

Answer
No, honing produces the opposite effect to having your floors polished. Honing will result in a smooth, matte, non reflective finish and will only appear shiny, or glossy where the honing process is followed by a polishing process.

Can honing result in my surfaces becoming slippery?

Answer
Honing can provide a degree of slip resistance to your surfaces. Polished surfaces are often slippery when wet and honing is an excellent way to create an extra degree of safety. Please call one of our knowledgeable customer service for more advice regarding your surface.

Can honing remove lippage from tiling?

Answer
Lippage is the term given to uneven tiles that are set higher than one another, which usually requires a more aggressive process than honing in order to create a completely flat surface. Grinding is recommended for excessive lippage.

How do I measure the size of the area to be honed?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the surface honing?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What different types of limestone tiles do Tile Cleaners® hone?

Answer
Indoor and outdoor, polished, matte finish, porous, pre-sealed, wherever you have tiles we have a restoration solution. External tiles, natural stone paver's, all bathroom tiles and wall tiles. Tile Cleaners® cater for each and every different type of surface you might have.

What is the difference between your honing service and polishing service?

Answer
Honing and polishing produce fairly opposite results. Polishing produces a glossy finish while honing produces a more matte finish. Honed surfaces can hide some imperfections such as scratches, and some everyday dirt, whereas polishing will reflect light and imperfections more than a honed surface.

How long will it take to hone my limestone surfaces?

Answer
This will depend on the size of the area; larger jobs can require up to 3 days while honing a bench-top can take up to half a day. Tile Cleaners® do try to ensure work is completed within the same day to avoid as much disruption to your home or business as possible.

Will honing remove the sealer from my limestone?

Answer
Yes, the mechanical resurfacing process used to hone your floors will remove all coatings, resulting in your floors being in an "as new" condition. Once honed, you should reseal your surfaces with a deep penetrating, impregnating sealer, which avoids staining and will reduce the effect of soiling.

Do I need to apply a sealer to my honed limestone?

Answer
Tile Cleaners® recommend our clients apply a long lasting water based sealer such as a quality product from Australia's Deepshield® range of sealer's to their tiles as soon as they have been resurfaced. Your stone will maintain its beautiful character for longer, while also reduce the amount of required regular cleaning.

Is honing limestone a messy process?

Answer
Most of our procedures use water in order to minimise dust production. Honing will create a slurry, however by employing state-of-the-art equipment and our years of expertise, once finished your surfaces will be left in their best possible condition.

Can honing damage my limestone?

Answer
Tile Cleaners® technicians use the highest quality machinery providing the best solutions without compromising your surfaces. Tile Cleaners® prides itself on specifically catering for each tile variety and each situation with the highest degree of care. Stone based tiles are usually more porous requiring more attention than man made tiles, which is why its extremely important to use correct products and equipment to restore your tiles to their best possible condition.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can honing leave my floors shiny?

Answer
No, honing produces the opposite effect to having your floors polished. Honing will result in a smooth, matte, non reflective finish and will only appear shiny, or glossy where the honing process is followed by a polishing process.

Can honing result in my surfaces becoming slippery?

Answer
Honing can provide a degree of slip resistance to your surfaces. Polished surfaces are often slippery when wet and honing is an excellent way to create an extra degree of safety. Please call one of our knowledgeable customer service for more advice regarding your surface.

Can honing remove deep stains in the limestone?

Answer
Honing will remove scratches and stains and give a more uniform appearance to your surface.

Can honing remove lippage from tiling?

Answer
Lippage is the term given to uneven tiles that are set higher than one another, which usually requires a more aggressive process than honing in order to create a completely flat surface. Grinding is recommended for excessive lippage.

How will you charge me for honing my limestone surfaces?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the area to be honed?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the surface honing?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What is the difference between your honing service and polishing service?

Answer
Honing and polishing produce fairly opposite results. Polishing produces a glossy finish while honing produces a more matte finish. Honed surfaces can hide some imperfections such as scratches, and some everyday dirt, whereas polishing will reflect light and imperfections more than a honed surface.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can honing leave my floors shiny?

Answer
No, honing produces the opposite effect to having your floors polished. Honing will result in a smooth, matte, non reflective finish and will only appear shiny, or glossy where the honing process is followed by a polishing process.

Can honing result in my surfaces becoming slippery?

Answer
Honing can provide a degree of slip resistance to your surfaces. Polished surfaces are often slippery when wet and honing is an excellent way to create an extra degree of safety. Please call one of our knowledgeable customer service for more advice regarding your surface.

Can honing remove lippage from tiling?

Answer
Lippage is the term given to uneven tiles that are set higher than one another, which usually requires a more aggressive process than honing in order to create a completely flat surface. Grinding is recommended for excessive lippage.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the surface honing?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What is the difference between your honing service and polishing service?

Answer
Honing and polishing produce fairly opposite results. Polishing produces a glossy finish while honing produces a more matte finish. Honed surfaces can hide some imperfections such as scratches, and some everyday dirt, whereas polishing will reflect light and imperfections more than a honed surface.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can honing leave my floors shiny?

Answer
No, honing produces the opposite effect to having your floors polished. Honing will result in a smooth, matte, non reflective finish and will only appear shiny, or glossy where the honing process is followed by a polishing process.

Can honing result in my surfaces becoming slippery?

Answer
Honing can provide a degree of slip resistance to your surfaces. Polished surfaces are often slippery when wet and honing is an excellent way to create an extra degree of safety. Please call one of our knowledgeable customer service for more advice regarding your surface.

Can honing remove lippage from tiling?

Answer
Lippage is the term given to uneven tiles that are set higher than one another, which usually requires a more aggressive process than honing in order to create a completely flat surface. Grinding is recommended for excessive lippage.

How do I measure the size of the area to be honed?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the surface honing?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What different types of tiles do Tile Cleaners® hone?

Answer
Indoor and outdoor areas, polished, matte finish, porous, pre-sealed, wherever you have tiles we have a restoration solution. External tiles, natural stone paver's, all bathroom tiles and wall tiles. Tile Cleaners® cater for each and every different type of surface you might have.

What is the difference between your honing service and polishing service?

Answer
Honing and polishing produce fairly opposite results. Polishing produces a glossy finish while honing produces a more matte finish. Honed surfaces can hide some imperfections such as scratches, and some everyday dirt, whereas polishing will reflect light and imperfections more than a honed surface.

How long will it take to hone my surfaces?

Answer
This will depend on the size of the area; larger jobs can require up to 3 days while honing a bench-top can take up to half a day. Tile Cleaners® do try to ensure work is completed within the same day to avoid as much disruption to your home or business as possible.

Will honing remove the sealer from my stone?

Answer
Yes, the mechanical resurfacing process used to hone your floors will remove all coatings, resulting in your floors being in an "as new" condition. Once honed, you should reseal your surfaces with a deep penetrating, impregnating sealer, which avoids staining and will reduce the effect of soiling.

Do I need to apply a sealer to my honed stone?

Answer
Tile Cleaners® recommend our clients apply a long lasting water based sealer such as a quality product from Australia's Deepshield® range of sealer's to their tiles as soon as they have been resurfaced. Your stone will maintain its beautiful character for longer, while also reduce the amount of required regular cleaning.

Is honing my stone a messy process?

Answer
Most of our procedures use water in order to minimise dust production. Honing will create a slurry, however by employing state-of-the-art equipment and our years of expertise, once finished your surfaces will be left in their best possible condition.

Can honing damage natural stone?

Answer
Tile Cleaners® technicians use the highest quality machinery providing the best solutions without compromising your surfaces. Tile Cleaners® prides itself on specifically catering for each tile variety and each situation with the highest degree of care. Stone based tiles are usually more porous requiring more attention than man made tiles, which is why its extremely important to use correct products and equipment to restore your tiles to their best possible condition.

Are your products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Can honing leave my floors shiny?

Answer
No, honing produces the opposite effect to having your floors polished. Honing will result in a smooth, matte, non reflective finish and will only appear shiny, or glossy where the honing process is followed by a polishing process.

Can honing result in my surfaces becoming slippery?

Answer
Honing can provide a degree of slip resistance to your surfaces. Polished surfaces are often slippery when wet and honing is an excellent way to create an extra degree of safety. Please call one of our knowledgeable customer service for more advice regarding your surface.

Can honing remove deep stains in the stone?

Answer
Honing will remove scratches and stains and give a more uniform appearance to your surface.

Can honing remove lippage from tiling?

Answer
Lippage is the term given to uneven tiles that are set higher than one another, which usually requires a more aggressive process than honing in order to create a completely flat surface. Grinding is recommended for excessive lippage.

How will you charge me for honing my surfaces?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the area to be honed?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the surface honing?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

Stone Polishing

How do I know when my granite floors require polishing?

Answer
You will know it's time to have your granite tiles professionally polished once your granite floors start looking scratched, dull and matte, even after you have given them an efficient domestic clean.

What different types of granite tiles do Tile Cleaners® polish?

Answer
Indoor and outdoor areas, polished granite, honed granite, matt finish granite, porous granite, pre-sealed granite, wherever you have granite tiles we have a restoration solution. External tiles, natural stone paver's and tiles, bathroom granite tiles on floors and walls. Tile Cleaners® cater for each and every different type of granite surface you might have.

What does your restoration services include?

Answer
Your Granite tiles will be restored to their best possible condition. Our granite tiles restoration services include effective polishing of your granite surfaces, by employing state-of-the-art equipment and our years of expertise.

Is it safe to have my granite polished?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery providing the best cleaning solution without compromising your granite surfaces. Stone based tiles are usually more porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to restore your granite tiles to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

Are your polishing products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your granite floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

How will you charge me for polishing my granite surfaces?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the granite area?

Answer
We recommend that you measure each granite room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the granite floor polishing?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

How do I know when my limestone floors require polishing?

Answer
You will know it's time to have your limestone tiles professionally polished once your limestone floors start looking scratched, dull and matte, even after you have given them an efficient domestic clean.

What different types of limestone tiles do Tile Cleaners® polish?

Answer
Indoor and outdoor areas, polished limestone, honed limestone, matt finish limestone, porous limestone, pre-sealed limestone, wherever you have limestone tiles we have a restoration solution. External tiles, natural stone paver's and tiles, bathroom limestone tiles on floors and walls. Tile Cleaners® cater for each and every different type of tile you might have.

What does your restoration services include?

Answer
Your Limestone tiles will be restored to their best possible condition. Our limestone tiles restoration services include effective polishing of your limestone floors, by employing state-of-the-art equipment and our years of expertise.

Is it safe to have my limestone tiles polished?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery providing the best cleaning solution without compromising your limestone tiles. Stone based tiles are usually more porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to restore your limestone tiles to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

Are your polishing products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your limestone floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

How will you charge me for polishing my limestone tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the limestone area?

Answer
We recommend that you measure each limestone room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the limestone floor polishing?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What does your restoration services include?

Answer
Your Marble tiles will be restored to their best possible condition. Our marble tiles restoration services include effective polishing of your marble floors, by employing state-of-the-art equipment and our years of expertise.

Is it safe to have my marble tiles polished?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery providing the best cleaning solution without compromising your marble tiles. Stone based tiles are usually more porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to restore your marble tiles to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

Are your polishing products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your marble floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

How do I know when my terrazzo floors require polishing?

Answer
You will know it's time to have your terrazzo tiles professionally polished once your terrazzo floors start looking scratched, dull and matte, even after you have given them an efficient domestic clean.

Which different types of terrazzo surfaces do Tile Cleaners® polish?

Answer
Indoor and outdoor areas, polished terrazzo, honed terrazzo, matt finish terrazzo, porous terrazzo, pre-sealed terrazzo, wherever you have terrazzo tiles we have a restoration solution. External tiles, stone paver's and tiles, bathroom terrazzo tiles on floors and walls. Tile Cleaners® cater for each and every different type of tile you might have.

What does your restoration services include?

Answer
Your Terrazzo tiles will be restored to their best possible condition. Our terrazzo tiles restoration services include effective polishing of your terrazzo floors, by employing state-of-the-art equipment and our years of expertise.

Is it safe to have my terrazzo tiles polished?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery providing the best cleaning solution without compromising your terrazzo tiles. Stone based tiles are usually more porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to restore your terrazzo tiles to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

Are your polishing products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your terrazzo floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

How will you charge me for polishing my terrazzo tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the terrazzo area?

Answer
We recommend that you measure each terrazzo room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the terrazzo floor polishing?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What does your restoration services include?

Answer
Your Travertine tiles will be restored to their best possible condition. Our travertine tiles restoration services include effective polishing of your travertine floors, by employing state-of-the-art equipment and our years of expertise.

Is it safe to have my travertine tiles polished?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery providing the best cleaning solution without compromising your travertine tiles. Stone based tiles are usually more porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to restore your travertine tiles to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

Are your polishing products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your travertine floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What is vinyl/lino floor polishing?

Answer
The term "polish" can be used to describe different services by different companies, however when it comes to vinyl floor "polishing" is just another way of saying sealing and buffing.

What is polish?

Answer
"Polish" is a substance that is applied to a surface to protect it and enhance its appearance. So for porous floors, the polish is applied on top of the seal, to give your floor its shine - and to protect the seal! The idea is that polish can be reapplied and maintained fairly easily, leaving the seal in place to protect the floor surface.

How is the polish applied?

Answer
The application of polish to vinyl flooring is usually a simple task - but one that must be carried out correctly if the final finish is to be of a high standard. This involves stripping the previous polish using manufacturers approved products and applying a new layer. The floor should be cleaned and rinsed thoroughly. Once totally dry - and at this time probably appearing quite dull - Tile Cleaners® technicians apply polish and buff the surface using our buffing machines to achieve maximum shine, surface gloss and durability. It is very important not to over-apply polish - floors should have a 'wet-look' finish with no opaque streaks visible - if there are streaks it means that the polish is being spread too thickly - drying time and finish will suffer if polish is over-applied.

Why should I have my vinyl/lion floors buffed?

Answer
Over time, vinyl floors lose their sheen due to built up dirt and grime. Abrasion due to heels under footwear or rollers under chairs cause scratches and fine cuts on the sealed layers of your vinyl floors. These scratches and cuts act as cavities, attracting fine dirt particles to settle between them. High speed buffing can normally remove fine scratches and built up dirt so that floors return to a sparking shine. After we strip, clean and seal your vinyl floor it will be pristine. The vinyl has probably lost some of its gloss and developed some tiny scratches on the surface so buffing will make it look smoother and shinier. The smooth shiny floor will be easier to keep clean with just water or a mild cleaning solution for suture cleaning. You won't need to re-buff for a while and they will be looking the best they possible can.

Can you buff my vinyl/lion floors for a special occasion?

Answer
Yes we buff floors so special occasions often and it happens to be one of our specialties. If it's a wedding or a party we will have your floors looking shiny and new for your special day or night.

How often should polish be applied to my vinyl/lino floor?

Answer
The polish is the uppermost layer of your vinyl or linoleum flooring that prevents dirt and liquids from penetrating and staining the floor. It should be reapplied regularly. While some companies recommend that this be done once or twice per year, others once every several damp cleanings and the rest as the appearance dictates, the truth is it should be done periodically, at least twice a year.

How many layers of polish will you apply?

Answer
A freshly stripped floor requires that a minimum of 3 layers of polish for acceptable gloss and surface protection.

Why should I have a professional polish my vinyl/lino floor?

Answer
Some advantages of proper polishing is the floor surface becomes shiny and protected against wear and tear and stains, you will end up saving time and money having it down right the first time Polishing of vinyl and linoleum floors is relatively unsophisticated. Without polishing, linoleum and vinyl floors appear dull and matted and become progressively susceptible to getting dirty, stained and damaged.

How do I know when my floors require polishing?

Answer
You will know it's time to have your tiles professionally polished once your floors start looking scratched, dull and matte, even after you have given them an efficient domestic clean.

What different types of tiles do Tile Cleaners® polish?

Answer
Indoor and outdoor areas, polished, honed, matt finish, porous, pre-sealed, wherever you have tiles we have a restoration solution. External tiles, natural stone paver's and tiles, bathroom tiles on floors and walls. Tile Cleaners® cater for each and every different type of surface you might have.

What is the difference between your honing service and polishing service?

Answer
Honing and polishing produce fairly opposite results. Polishing produces a smooth reflective finish while honing produces a more matte finish.

How long will it take to polish my surfaces?

Answer
This will depend on the size of the area; larger jobs can require up to 3 days to polish while polishing a bench-top can take up to half a day. Tile Cleaners® do try to ensure work is completed within the same day to avoid as much disruption to your home or business as possible.

Will polishing remove the sealer from my stone?

Answer
Yes, the mechanical resurfacing process used to polish your floors will remove all coatings, resulting in your floors being in an "as new" condition. Once honed, you should reseal your surfaces with a deep penetrating, impregnating sealer, which avoids staining and will reduce the effect of soiling.

Is polishing my stone a messy process?

Answer
Most of our procedures use water in order to minimise dust production. Polishing can create a slurry, however by employing state-of-the-art equipment and our years of expertise, once finished your surfaces will be left in their best possible condition.

Can polishing damage natural stone?

Answer
Tile Cleaners® technicians use the highest quality polishing machinery providing the best solutions without compromising your surfaces. Tile Cleaners® prides itself on specifically catering for each tile variety and each situation with the highest degree of care. Stone based tiles are usually more porous requiring more attention than man made tiles, which is why its extremely important to use correct products and equipment to restore your tiles to their best possible condition.

What does your restoration services include?

Answer
Your tiles will be restored to their best possible condition. Our tiles restoration services include effective polishing of your surfaces, by employing state-of-the-art equipment and our years of expertise.

Are your polishing products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

How will you charge me for polishing my surfaces?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the area to be polished?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the floor polishing?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

How slippery is polished concrete?

Answer
Many suspect a highly polished concrete floor would become more slippery-and thus more of a problem. Contrary to common perception, the degree of polish or shine is not directly related to slip resistance. Just because polished concrete is shiny doesn't mean it is slippery. If the right processes are applied both internally and/or externally, testing has shown that polished concrete will meet or exceed Australia/New Zealand standards for slip resistance. (Please bear in mind any floor finish can become slippery when wet.)

How long will it take to polish my concrete?

Answer
This will depend on the size of the area; larger jobs can require up to 3 days to polish while polishing a bench-top can take up to half a day. Tile Cleaners® will try to ensure work is completed within the same day to avoid as much disruption to your home or business as possible.

Can any concrete floor be polished?

Answer
Almost any concrete floor. Floors which are saturated with oil, or are in environments where they will constantly be exposed to acids, are probably not ideal for a polished concrete floor. Whether a new construction or a 100 year old slab, most concrete floors can benefit greatly from the aesthetic, durability, and longevity of polishing.

How do I maintain polished concrete?

Answer
Polished concrete is one of the easiest floors to maintain, and does not require aggressive cleaners or brushes to lift dirt away. Our technicians and customer service will go through all necessary maintainence options with you and answer any questions you may have.
  • The best daily maintenance is simply using a dust mop with some gritless sweeping compound to remove dirt and debris.
  • If your polished concrete is situated in a large work area, an autoscrubber can be used with super soft brushes and a gentle cleaner designed for polished concrete, to suspend dirt off the floor and squeegee it dry.

How long does it take for concrete sealer to dry?

Answer
Most concrete sealers dry fairly quickly and are usually touch-dry after 4 hours. This is true of both penetrating and topical sealers. Penetrating sealers usually fully cure in 24 hours with topical sealers generally taking up to 48 hours to fully dry.

Is polishing concrete messy?

Answer
Mechanical, dry-grind concrete polishing is a fairly clean process, grinding will create a slurry, and can get a bit messy, but with the dry-grind process, a vacuum system is used in conjunction with the grinder to contain 98% of the airborne particles. The remainder of the dust is then easily swept up and removed in plastic bags.

How long will my polished concrete floor last?

Answer
Your new polished concrete floor, with the proper care, will last a lifetime. But like anything else, your surfaces will need a little attention from time to time to make sure they are holding up against the demands you place on it.

Do you apply sealer to the floor?

Answer
Polished concrete on its own is quite stain resistant, but many solutions can seep into the pores to create a stain, or even etch the floor. A sealer will line the pores to keep most stains suspended at the surface of the concrete, not allowing the stain to penetrate the floor and further preventing the likelihood of staining.

Should I seal my polished concrete?

Answer
Concrete surfaces are subject to deterioration and degradation of appearance through traffic, UV rays, moisture, rain, chemicals, and other impurities such as oil, gas, grease, acids and salt. This can easily result in common problems such as cracking, pitting, scaling, spalling, delamination, dusting, discolouration, efflorescence, salt damage, etc. Concrete sealing offers excellent maintenance benefits when quality products are used such as Australia's Deepshield™ deep impregnating sealers.

Is polished concrete good for the environment?

Answer
Polished concrete is one of the most sustainable flooring options today. Polishing the structural slab of a building, instead of harvesting resources to cover it, prevents waste and is extremely long lasting.

How much does polished concrete cost?

Answer
Polished concrete pricing is basically dependent upon how many levels of grinding will be required to get the floor to a suitably smooth surface.

Can penetrating concrete sealers be applied over topical sealers?

Answer
No, topical sealers create a membrane, film, or barrier that prevents the penetrating sealers from absorbing into the surface. Applying a penetrating sealer to a surface, requires any topical sealer to be removed prior to application.

How do I clean my polished concrete?

Answer
Polished concrete is one of the easiest surfaces to maintain, and does not require aggressive cleaners or brushes to lift dirt away. The best way to keep your polished concrete in good condition is to use a pH neutral cleaner followed by clean water for spills, otherwise a microfibre mop will get rid of dust.

Can we just use plain water to clean the floors?

Answer
Yes, however it is always best to use a pH neutral cleaner to suspend the dirt so it can be cleaned off the floor instead of just spread around on the floor and leaving a hazy film on the surface.

Is coloured concrete and/or coloured aggregates available?

Answer
When laying a new slab, a wide range of coloured concretes and coloured aggregates are available for you to choose from.

Can the floor be brought back up if it gets dull?

Answer
Yes and the best thing about it is that it will never be as involved as the initial process. Normally it will only take a couple of steps to reach the end result required.

How soon can I use the floor after the polishing?

Answer
Polished concrete flooring can be walked on during the grind and polish process. There is no 'cure' time since it is a mechanical process. If a sealer is used, 4 hours is typically required before foot traffic can be resumed.

Is it safe to have concrete polished?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your concrete surfaces.

How dusty is the polishing process?

Answer
The process is virtually dust free. There is no airborne dust due to the use of Hepa filter vacuum systems. There will be some residual dust left on the floor but it will be vacuumed up between steps by another filtered vacuum. A little dust is created when using hand held grinders, however this is removed between each grinding stage.

Can you polish existing concrete?

Answer
In most cases yes we can. The concrete would have to be in very poor condition not to be able to achieve a polished concrete finish.

Will the process polish around edges, corners and other obsticles?

Answer
It will be necessary to "hand" finish against fixed obstacles. Our technicians will do this during the process.

When is the best time for concrete to be polished after pouring a new slab?

Answer
As a general rule, concrete should be allowed to cure for 28 days prior to grinding.

Will you be able to pour the concrete slab?

Answer
No, we specialize in the polishing or grinding of the concrete, however we do have concreters that we work with and can recommend to you.

Is polished concrete stainproof?

Answer
No, the floor is not stain proof. It is more stain resistant than a regular concrete floor because the pores in the floor are closed up so tight that it keeps liquids on the surface longer looking for a way to penetrate, allowing for a longer time to respond in getting spills cleaned up. However if a liquid is left long enough on the surface stains may result. We recommend sealing your surface with Deepshield™ impregnating sealer which seals the micro pores of your polished concrete and will last for up to 10 years.

Are any products used toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why we prefer to use non-toxic finishing agents as we not only want to protect your polished concrete floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

How often should I seal my polished concrete floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the polished concrete is being exposed to. Australia's Deepshield™ range of deep impregnating water based sealers, offer long term benefits with Deepshield™ Gold lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions, you may experience a shorter lifetime. Sealing your polished concrete may also depend on the surfaces condition. Once surfaces start showing patchy areas and begin to stain easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

Can I use polished concrete outdoors?

Answer
A matte (up to 100 grit) or even low sheen (400 grit) can be used outdoors, but polished concrete with a high sheen is not recommended.

When is the best time to seal my concrete and how do I know that mine need sealing now?

Answer
The best time to have your concrete sealed is immediately after installation to prevent any accidental staining or damage. You will know that concrete needs sealing once you start noticing patchy sealed areas of the floor and/or your concrete starts staining easier.

Will sealing my concrete prevent efflorescence?

Answer
Efflorescence is a problem that concrete and most porous surfaces can face. It's the tendency of the water in the concrete to bring salts from the material to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your concrete with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the concrete, for example a water pipe leak or damaged grout.

Efflorescence has built up on my concrete. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the concrete or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my concrete surfaces looking new?

Answer
To keep your concrete surfaces looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the concrete surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How do I measure the size of the concrete area?

Answer
We recommend that you measure each concrete area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the concrete sealing?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

Stripping & Sealing

What is floor stripping?

Answer
The process of stripping a floor is to ensure that all necessary old and worn sealer is removed; once removed your bluestone tiles can be resealed.

How do I know when my bluestone floors are ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your bluestone floors stripped, cleaned and sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your bluestone tiles are staining easily, it's a good indication that your previous sealer is wearing off and your bluestone floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have bluestone tiles stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your bluestone tiles. Stone tiles are porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to bring your bluestone tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

How messy is your stripping process? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your bluestone tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your bluestone floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my bluestone floors?

Answer
If you want your bluestone floors to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the sealer applied. You will have the freshest and cleanest possible bluestone floors once we are finished with the process.

What is a bluestone tiles strip and seal?

Answer
Bluestone tiles stripping and sealing is simply the process of stripping the coating off the bluestone floor before resealing it. Bluestone flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your bluestone and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my bluestone floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the bluestone is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry bluestone floor and allowed to set. The newly sealed bluestone floor will not only look new again, it will be protected and result in your bluestone becoming easier to maintain.

How often should I seal my bluestone floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the bluestone tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your bluestone tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I do not seal my bluestone floors?

Answer
Bluestone floors can damage easily, any oily or harsh spills can damage the bluestone tiles and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing you bluestone tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain

When is the best time to seal my bluestone floors and how do I know that mine need sealing now?

Answer
The best time to have your bluestone tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your bluestone tiles need sealing once you start noticing patchy sealed areas of the floor and/or your bluestone tiles are staining easier.

Will sealing my bluestone prevent efflorescence?

Answer
Efflorescence is a problem that bluestone and most porous tiles can face. It's the tendency of the water in the bluestone to bring salts from the stone to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your bluestone tiles with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the tiles, for example a water pipe leak or damaged grout.

Efflorescence has built up on my bluestone tiles. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the bluestone tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my bluestone tiles looking new?

Answer
To keep your bluestone tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the bluestone surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for stripping and sealing my bluestone tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the bluestone area?

Answer
We recommend that you measure each bluestone area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the bluestone cleaning?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What is floor stripping?

Answer
The process of stripping a floor is to ensure that all necessary old and worn sealer is removed; once removed your bluestone tiles can be resealed.

How do I know when my bluestone floors are ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your bluestone floors stripped, cleaned and sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your bluestone tiles are staining easily, it's a good indication that your previous sealer is wearing off and your bluestone floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have bluestone tiles stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your bluestone tiles. Stone tiles are porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to bring your bluestone tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

How messy is your stripping process? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your bluestone tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your bluestone floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my bluestone floors?

Answer
If you want your bluestone floors to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the sealer applied. You will have the freshest and cleanest possible bluestone floors once we are finished with the process.

What is a bluestone tiles strip and seal?

Answer
Bluestone tiles stripping and sealing is simply the process of stripping the coating off the bluestone floor before resealing it. Bluestone flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your bluestone and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my bluestone floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the bluestone is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry bluestone floor and allowed to set. The newly sealed bluestone floor will not only look new again, it will be protected and result in your bluestone becoming easier to maintain.

How often should I seal my bluestone floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the bluestone tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your bluestone tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I don not seal my bluestone floors?

Answer
Bluestone floors can damage easily, any oily or harsh spills can damage the bluestone tiles and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing you bluestone tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain

When is the best time to seal my bluestone floors and how do I know that mine need sealing now?

Answer
The best time to have your bluestone tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your bluestone tiles need sealing once you start noticing patchy sealed areas of the floor and/or your bluestone tiles are staining easier.

Will sealing my bluestone prevent efflorescence?

Answer
Efflorescence is a problem that bluestone and most porous tiles can face. It's the tendency of the water in the bluestone to bring salts from the stone to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your bluestone tiles with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the tiles, for example a water pipe leak or damaged grout.

Efflorescence has built up on my bluestone tiles. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the bluestone tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my bluestone tiles looking new?

Answer
To keep your bluestone tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the bluestone surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for stripping and sealing my bluestone tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the bluestone area?

Answer
We recommend that you measure each bluestone area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the bluestone cleaning?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What is floor stripping?

Answer
The process of stripping a floor is to ensure that all necessary old and worn sealer is removed; once removed your granite tiles can be resealed.

How do I know when my granite floors are ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your granite floors stripped, cleaned and sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your granite tiles are staining easily, it's a good indication that your previous sealer is wearing off and your granite floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have granite tiles stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your granite tiles. Stone tiles are porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to bring your granite tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

How messy is your stripping process? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your granite tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your granite floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my granite surfaces?

Answer
If you want your granite surfaces to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the sealer applied. You will have the freshest and cleanest possible granite floors once we are finished with the process.

What is a granite tiles strip and seal?

Answer
Granite tiles stripping and sealing is simply the process of stripping the coating off the granite floor before resealing it. Granite flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your granite and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my granite floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the granite is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry granite floor and allowed to set. The newly sealed granite floor will not only look new again, it will be protected and result in your granite becoming easier to maintain.

How often should I seal my granite floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the granite tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your granite tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I do not seal my granite floors?

Answer
Granite floors can be porous, oily or harsh spills can damage the granite tiles and penetrate the pores leaving permanent staining unreachable by domestic cleaning methods. We strongly recommend sealing you granite tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my granite floors and how do I know that mine need sealing now?

Answer
The best time to have your granite tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your granite needs sealing once you start noticing patchy sealed areas and/or your granite tiles are staining easier.

Will sealing my granite prevent efflorescence?

Answer
Efflorescence is a problem that most porous tiles can face. It's the tendency of the water in the granite to bring salts from the stone to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your granite tiles with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the tiles, for example a water pipe leak or damaged grout.

Efflorescence has built up on my granite tiles. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the granite tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my granite tiles looking new?

Answer
To keep your granite tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the granite surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for stripping and sealing my granite tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the granite area?

Answer
We recommend that you measure each granite area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the granite cleaning?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What is floor stripping?

Answer
The process of stripping a floor is to ensure that all necessary old and worn sealer is removed; once removed your limestone tiles can be resealed.

How do I know when my limestone floors are ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your limestone floors stripped, cleaned and sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your limestone tiles are staining easily, it's a good indication that your previous sealer is wearing off and your limestone floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have limestone tiles stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your limestone tiles. Stone tiles are porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to bring your limestone tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

How messy is your stripping process? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your limestone tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your limestone floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my limestone floors.

Answer
If you want your limestone floors to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the sealer applied. You will have the freshest and cleanest possible limestone floors once we are finished with the process.

What is a limestone tiles strip and seal?

Answer
Limestone tiles stripping and sealing is simply the process of stripping the coating off the limestone floor before resealing it. Limestone flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your limestone and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my limestone floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the limestone is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry limestone floor and allowed to set. The newly sealed limestone floor will not only look new again, it will be protected and result in your limestone becoming easier to maintain.

How often should I seal my limestone floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the limestone tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your limestone tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I don not seal my limestone floors?

Answer
Limestone floors can damage easily, any oily or harsh spills can damage the limestone tiles and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing you limestone tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my limestone floors and how do I know that mine need sealing now?

Answer
The best time to have your limestone tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your limestone tiles need sealing once you start noticing patchy sealed areas of the floor and/or your limestone tiles are staining easier.

Will sealing my Limestone prevent efflorescence?

Answer
Efflorescence is a problem that limestone and most porous tiles can face. It's the tendency of the water in the limestone to bring salts from the stone to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your limestone tiles with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the tiles, for example a water pipe leak or damaged grout.

Efflorescence has built up on my limestone tiles. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the limestone tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my limestone tiles looking new?

Answer
To keep your limestone tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the limestone surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for stripping and sealing my limestone tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the limestone area?

Answer
We recommend that you measure each limestone area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the limestone cleaning?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What is floor stripping?

Answer
The process of stripping a floor is to ensure that all necessary old and worn sealer is removed; once removed your marble tiles can be resealed.

How do I know when my marble floors are ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your marble floors stripped, cleaned and sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your marble tiles are staining easily, it's a good indication that your previous sealer is wearing off and your marble floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have marble tiles stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your marble tiles. Stone tiles are porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to bring your marble tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

How messy is your stripping process? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your marble tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your marble floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my marble floors.

Answer
If you want your marble floors to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the sealer applied. You will have the freshest and cleanest possible marble floors once we are finished with the process.

What is a marble tiles strip and seal?

Answer
Marble tiles stripping and sealing is simply the process of stripping the coating off the marble floor before resealing it. Marble flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your marble and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my marble floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the marble is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry marble floor and allowed to set. The newly sealed marble floor will not only look new again, it will be protected and result in your marble becoming easier to maintain.

How often should I seal my marble floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the marble tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your marble tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I don't seal my marble floors?

Answer
Marble floors can damage easily, any oily or harsh spills can damage the marble tiles and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing you marble tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my marble floors and how do I know that mine need sealing now?

Answer
The best time to have your marble tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your marble tiles need sealing once you start noticing patchy sealed areas of the floor and/or your marble tiles are staining easier.

Will sealing my marble prevent efflorescence?

Answer
Efflorescence is a problem that marble and most porous tiles can face. It's the tendency of the water in the marble to bring salts from the stone to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your marble tiles with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the tiles, for example a water pipe leak or damaged grout.

Efflorescence has built up on my marble tiles. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the marble tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my marble tiles looking new?

Answer
To keep your marble tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the marble surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for stripping and sealing my marble tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the marble area?

Answer
We recommend that you measure each marble area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the marble cleaning?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What is floor stripping?

Answer
The process of stripping a floor is to ensure that all necessary old and worn sealer is removed; once removed your slate tiles can be resealed.

How do I know when my slate floors are ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your slate floors stripped, cleaned and sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your slate tiles are staining easily, it's a good indication that your previous sealer is wearing off and your slate floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have slate tiles stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your slate tiles. Stone tiles are porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to bring your slate tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

How messy is your stripping process? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your slate tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your slate floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my slate floors.

Answer
If you want your slate floors to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the sealer applied. You will have the freshest and cleanest possible slate floors once we are finished with the process.

What is a slate tiles strip and seal?

Answer
Slate tiles stripping and sealing is simply the process of stripping the coating off the slate floor before resealing it. Slate flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your slate and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my slate floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the slate is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry slate floor and allowed to set. The newly sealed slate floor will not only look new again, it will be protected and result in your slate becoming easier to maintain.

How often should I seal my slate floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the slate tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your slate tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I don't seal my slate floors?

Answer
Slate floors can damage easily, any oily or harsh spills can damage the slate tiles and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing you slate tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my slate floors and how do I know that mine need sealing now?

Answer
The best time to have your slate tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your slate tiles need sealing once you start noticing patchy sealed areas of the floor and/or your slate tiles are staining easier.

Will sealing my slate prevent efflorescence?

Answer
Efflorescence is a problem that slate and most porous tiles can face. It's the tendency of the water in the slate to bring salts from the stone to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your slate tiles with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the tiles, for example a water pipe leak or damaged grout.

Efflorescence has built up on my slate tiles. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the slate tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my slate tiles looking new?

Answer
To keep your slate tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the slate surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for stripping and sealing my slate tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the slate area?

Answer
We recommend that you measure each slate area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 × 2= 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What is floor stripping?

Answer
The process of stripping a floor is to ensure that all necessary old and worn sealer is removed; once removed your Terracotta tiles can be resealed.

How do I know when my terracotta floors are ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your terracotta floors stripped, cleaned and sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your terracotta tiles are staining easily, it's a good indication that your previous sealer is wearing off and your terracotta floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have terracotta tiles stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your terracotta tiles. Stone tiles are porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to bring your terracotta tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

How messy is your stripping process? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your terracotta tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your terracotta floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my terracotta floors.

Answer
If you want your terracotta floors to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the sealer applied. You will have the freshest and cleanest possible terracotta floors once we are finished with the process.

What is a terracotta tiles strip and seal?

Answer
Terracotta tiles stripping and sealing is simply the process of stripping the coating off the terracotta floor before resealing it. Terracotta flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your terracotta and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my terracotta floors?

Answer
Our professional Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the terracotta is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry terracotta floor and allowed to set. The newly sealed terracotta floor will not only look new again, it will be protected and result in your terracotta becoming easier to maintain.

How often should I seal my terracotta floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the terracotta tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your terracotta tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I don't seal my terracotta floors?

Answer
Terracotta floors can damage easily, any oily or harsh spills can damage the terracotta tiles and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing you terracotta tiles to keep their fresh look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my terracotta floors and how do I know that mine need sealing now?

Answer
The best time to have your terracotta tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your terracotta tiles need sealing once you start noticing patchy sealed areas of the floor and/or your terracotta tiles are staining easier.

Will sealing my terracotta prevent efflorescence?

Answer
Efflorescence is a problem that terracotta and most porous tiles can face. It's the tendency of the water in the terracotta to bring salts from the stone to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your terracotta tiles with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the tiles, for example a water pipe leak or damaged grout.

Efflorescence has built up on my terracotta tiles. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the terracotta tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my terracotta tiles looking new?

Answer
To keep your terracotta tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the terracotta surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for stripping and sealing my terracotta tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What is floor stripping?

Answer
The process of stripping a floor is to ensure that all necessary old and worn sealer is removed; once removed your travertine tiles can be resealed.

How do I know when my travertine floors are ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your travertine floors stripped, cleaned and sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your travertine tiles are staining easily, it's a good indication that your previous sealer is wearing off and your travertine floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have Travertine tiles stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your travertine tiles. Stone tiles are porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to bring your travertine tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

How messy is your stripping process? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your travertine tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your travertine floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my travertine floors?

Answer
If you want your travertine floors to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the sealer applied. You will have the freshest and cleanest possible travertine floors once we are finished with the process.

What is a travertine tiles strip and seal?

Answer
Travertine tiles stripping and sealing is simply the process of stripping the coating off the travertine floor before resealing it. Travertine flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your travertine and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my travertine floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the travertine is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry travertine floor and allowed to set. The newly sealed travertine floor will not only look new again, it will be protected and result in your travertine becoming easier to maintain.

How often should I seal my travertine floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the travertine tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your travertine tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I don not seal my travertine floors?

Answer
Travertine floors can damage easily, any oily or harsh spills can damage the travertine tiles and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing you travertine tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my travertine floors and how do I know that mine need sealing now?

Answer
The best time to have your travertine tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your travertine tiles need sealing once you start noticing patchy sealed areas of the floor and/or your travertine tiles are staining easier.

Will sealing my travertine prevent efflorescence?

Answer
Efflorescence is a problem that travertine and most porous tiles can face. It's the tendency of the water in the travertine to bring salts from the stone to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your travertine tiles with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the tiles, for example a water pipe leak or damaged grout.

Efflorescence has built up on my travertine tiles. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the travertine tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my travertine tiles looking new?

Answer
To keep your travertine tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the travertine surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for stripping and sealing my Travertine tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the Travertine area?

Answer
We recommend that you measure each Travertine area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the Travertine cleaning?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What do your vinyl cleaning services include?

Answer
Our vinyl services include stripping your vinyl or linoleum floor, cleaning it and then re-sealing it.

Why do I need to reseal my vinyl/lino floors?

Answer
If your vinyl floors are old, badly scratched or discoloured, we can strip the old sealer and reseal them with a high quality gloss finish to restore the look the vinyl. Resealing will extend the wear on your floors and reduce the appearance of marks and scratches, guarding against dirt penetration and abrasion.

What is vinyl/lino strip and seal?

Answer
Vinyl strip and seal is simply the process of stripping the coating off the vinyl floor before resealing. Vinyl flooring starts to appear dull and lifeless over time, making it look older and affecting the feel of any area. By stripping and resealing, you can restore the vinyl back to a beautiful, lustrous appearance and eliminate the burden and cost of installing new flooring.

What is the process to expect when you arrive to reseal my vinyl/lino floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the vinyl is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry vinyl surface and allowed to set. The newly sealed vinyl will not only look new again, it will be protected and result in your vinyl becoming easier to maintain.

How long does it take to reseal my vinyl/lino floors?

Answer
It depends on the size of the area but 4 - 8 hours should be expected. Using the most modern equipment means we can strip, clean and reseal during the same day so you don't have to with more than one appointment.

What does your restoration services include?

Answer
Our floor restoration services include effective cleaning and polishing of vinyl and linoleum floors and their long-term protection by employing state-of-the-art equipment and technical expertise. Your floor will be in its best possible state, just give us a call and let us handle everything.

What can I do to keep my vinyl/lino floor looking new?

Answer
Some basic precautions can help to keep your floor in good condition such as using a doormat at entrances, and regular sweeping to avoid grit being walked into the floor.

How do I properly clean and maintain my vinyl/lino flooring?

Answer
Sweep or vacuum vinyl floors with a solid floor attachment. To clean dirt that won't come up with a sweep or vacuum, use a non-rinsing cleaner that leaves no film and a mop. Never use an abrasive cleaner, oil cleaner, or dish detergent.

How will you charge me for stripping and sealing my vinyl surfaces?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How long does the vinyl floor take to dry?

Answer
It depends on the airflow and weather conditions the day that the service is done but usually drying requires around three to six hours.

Do you repair vinyl and linoleum flooring?

Answer
We do not carry out repairs to damage such as cuts and scratches but we can restore your vinyl with our stripping, cleaning and sealing process. If you have small scratches in your vinyl, after we buff and polish they are often hidden, however deep scratches may still be evident.

My vinyl/linoleum floors are very old and dull can you make them look new again?

Answer
It really depends on how old your vinyl is. A Tile Cleaners® technician will carry out an inspection to decide if your vinyl can be restored.

What is the difference between linoleum and vinyl flooring?

Answer
The primary difference between linoleum and vinyl is that linoleum floors need to be refinished at regular intervals, whereas vinyl floors are more durable and need only occasional resealing when the sealant wears leaving the tiles in danger of being scuffed or torn.

What is floor stripping?

Answer
The process of stripping a floor is to ensure that all necessary old and worn sealer is removed; once removed your sandstone tiles can be resealed.

How do I know when my sandstone floors are ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your sandstone floors stripped, cleaned and sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your sandstone tiles are staining easily, it's a good indication that your previous sealer is wearing off and your sandstone floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have sandstone tiles stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your sandstone tiles. Stone tiles are porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to bring your sandstone tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

How messy is your stripping process? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your sandstone tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your sandstone floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my sandstone floors?

Answer
If you want your sandstone floors to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the sealer applied. You will have the freshest and cleanest possible sandstone floors once we are finished with the process.

What is a sandstone tiles strip and seal?

Answer
Sandstone tiles stripping and sealing is simply the process of stripping the coating off the sandstone floor before resealing it. Sandstone flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your sandstone and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my sandstone floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the sandstone is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry sandstone floor and allowed to set. The newly sealed sandstone floor will not only look new again, it will be protected and result in your sandstone becoming easier to maintain.

How often should I seal my sandstone floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the sandstone tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your sandstone tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I don't seal my sandstone floors?

Answer
Sandstone floors can damage easily, any oily or harsh spills can damage the sandstone tiles and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing you sandstone tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my sandstone floors and how do I know that mine need sealing now?

Answer
The best time to have your sandstone tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your sandstone tiles need sealing once you start noticing patchy sealed areas of the floor and/or your sandstone tiles are staining easier.

Will sealing my sandstone prevent efflorescence?

Answer
Efflorescence is a problem that sandstone and most porous tiles can face. It's the tendency of the water in the sandstone to bring salts from the stone to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your sandstone tiles with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the tiles, for example a water pipe leak or damaged grout.

Efflorescence has built up on my sandstone tiles. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the sandstone tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my sandstone tiles looking new?

Answer
To keep your sandstone tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the sandstone surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for stripping and sealing my sandstone tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the sandstone area?

Answer
We recommend that you measure each sandstone area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the sandstone cleaning?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

Has your vinyl floor been previously stripped and sealed and it has now lost its "luster" and looks dull and is hard to clean?

Answer
If this is you then you need to have your vinyl re-stripped and sealed, in order to protect the vinyl again and to also bring it back up to life. Just having the floor stripped and sealed once is not enough. Stripping and sealing needs to be done at regular intervals in order to maintain the protection of the floor surface, as foot traffic will slowly "sand" away the sealer on the floor and the longer you leave it the more sealer will be removed and before long you are left with no sealer on the floor and then the vinyl is suffering damage which if left too long may become un-repairable.

How often do I need to have my floor stripped and sealed?

Answer
This is a very difficult question to answer, as it all depends on several factors - The amount of use the floor gets, what goes across the floors (ie trolleys etc) - How often it is cleaned (swept/vacuumed/mopped) and what it is cleaned with. Some brooms have quite abrasive bristles on them, which can cause damage to the floor. - Also some chemicals will eat away the sealer, so it is very important that you use a PH neutral floor cleaner on your sealed floors and that the chemical dilution rates are correct. Even a PH neutral floor cleaner will become alkaline if not diluted correctly, which will eat away at the floor sealer. - How many coats of sealer were laid on the floor the last time it was sealed. - The quality of the sealer used to seal the floor. - If the correct technique was used to seal the floor last time.

What do your vinyl cleaning services include?

Answer
Our vinyl services include stripping your vinyl or linoleum floor, cleaning it and then re-sealing it.

Why do I need to reseal my vinyl/lino floors?

Answer
If your vinyl floors are old, badly scratched and discoloured, we can strip old sealers and reseal them with a high quality gloss finish to restore the look the vinyl. Resealing will also extend the wear of your floors and reduce the appearance of marks and scratches so as to guard against dirt penetration and abrasion.

How often do I need to reseal my vinyl/lino floors?

Answer
That depends on the area and how it is used. Commercial floors will usually require resealing every year or two, while with residential floors, its good to have them sealed every 3-10 years depending on foot traffic and use. It also depends on the quality of the sealer that is used and the way it has been applied. If you have the procedure professionally done you will get the most out of it and be saving time and money.

What is vinyl/lino strip and seal?

Answer
Vinyl strip and seal is simply the process of stripping the coating off the vinyl floor before resealing it. Vinyl flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing it, you can bring the vinyl back up to a beautiful, lustrous appearance and eliminate the cost of laying new flooring.

What is the process I can expect when you come to reseal my vinyl/lino floors?

Answer
Our professional team will go through the job processes step by step so you know exactly what your getting . The process of stripping the floor is to ensure that all the old sealer is removed. The floor is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. The new sealer is then applied to the dry floor and allowed to set. The newly sealed floor will not only look as new again, it will also protect the vinyl surface for longer and make it much easier to clean.

How long does it take to reseal my vinyl/lino floors?

Answer
It all depends on the size of the area that we are sealing but most jobs take 4 - 8 hours to complete. We do stripping, cleaning and resealing in the same day so you don't have to fuss with more than one appointment.

Is it possible to have my vinyl/lino floors stripped too often?

Answer
Yes, you should only have your floors stripped every 3-10 years for residential floors and every 1-3 years for commercial floors. It is best to have your floors buffed and polished on a regular basis to keep them looking new.

What does your restoration services include?

Answer
Our hard floor restoration services include effective cleaning and polishing of vinyl and linoleum floors and their long-term protection by employing state of the art equipment and technical expertise. Your floor can look neat and fine once again, just give us a ring and let us handle everything.

What does a proper maintenance routine include?

Answer
A proper maintenance routine typically includes stripping and re-polishing at least once or twice per year, especially in commercial areas with high foot traffic. Generally, polish linoleum and vinyl floors need more regular maintenance than flooring that features protective coating layer applied by the manufacturer during production.

What can I do to keep my vinyl/lino floor looking new?

Answer
Basic precautions will help keep your floor looking good such as a doormat at entrances, and regular sweeping to avoid grit being walked into the floor.

How do I properly clean and maintain my vinyl/lino flooring?

Answer
Sweep or vacuum vinyl floors with a solid floor attachment. To clean dirt that won't come up with a sweep or vacuum, use a non-rinsing cleaner that leaves no film and a mop. Never use an abrasive cleaner, oil cleaner, or dish detergent.

How long does the vinyl floor take to dry?

Answer
It depends on the airflow and weather the day that the service is done but usually dry time takes around three to six hours.

Will you help me move my furniture?

Answer
We do not move large furniture because we are not insured for such work but we can help you move your smaller items.

Do you repair vinyl and linoleum flooring?

Answer
We do not do repairs to damages like cuts and scratches but we can restore your floor for you with our stripping, cleaning and sealing process. If you have small scratches in your floor usually after we buff and polish they are hidden. However the actual deep scratch may still be there and can't be removed.

My vinyl/linoleum floors are very old and dull can you make them look new again?

Answer
It really depends on how old your floors are. We will have to come have a look at them to decide if we can restore them for you or it will even be worth it to use our services.

There is a stain on m vinyl/linoleum floor can you remove it?

Answer
Is the stain is new and has not set in we will probably be able to remove it. It is important to have us strip, clean and seal your floor so in the future nothing will be able to stain your vinyl floor.

What is the difference between linoleum and vinyl flooring?

Answer
The primary difference between linoleum and vinyl is that linoleum floors need to be refinished at regular intervals, whereas vinyl floors are more durable and need only occasional resealing when the sealant wears down and the tile is in danger of being scuffed or torn.

What is floor stripping?

Answer
The process of stripping a floor is to ensure that all necessary old and worn sealer is removed; once removed your surfaces can be resealed.

How do I know when my floors are ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your floors stripped, cleaned and resealed once they begin to appear dull or “matte” even after you have given them an efficient regular clean. If you notice that your tiles are staining easily, it's a good indication that your previous sealer is wearing off and your floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have tiles stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your surfaces. Stone tiles are porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to bring your tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

How messy is your stripping process? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your marble tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your marble floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my floors.

Answer
If you want your surfaces to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the sealer applied. You will have the freshest and cleanest possible floors once we are finished with the process.

What is a tile strip and seal?

Answer
Tile stripping and sealing is simply the process of stripping the coating off the marble floor before resealing it. Surfaces can begin to appear dull and lifeless over time, making them look older and really bringing down the feel of any area. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your surfaces and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the floor is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry floor and allowed to set. The newly sealed floor will not only look new again, it will be protected and result in your floors becoming easier to maintain.

How often should I seal my floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your floors can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I don't seal my floors?

Answer
Many porous natural and man made surfaces can damage easily, any oily or harsh spills can damage the tiles and penetrate the surface pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing your tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my floors and how do I know that mine need sealing now?

Answer
The best time to have your tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your floor needs sealing once you start noticing patchy sealed areas of the floor and/or your tiles are staining easier.

Will sealing prevent efflorescence?

Answer
Efflorescence is a problem that most porous tiles can face. It's the tendency of the water in the stone or tile to bring salts to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your tiles with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the tiles, for example a water pipe leak or damaged grout.

Efflorescence has built up on my tiles. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my tiles looking new?

Answer
To keep your tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the marble surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for stripping and sealing my tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the area that requires stripping?

Answer
We recommend that you measure each area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 × 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for floor stripping?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

How long does the sealer take to dry?

Answer
If you are getting your floors sealed, then you should keep in mind that it usually takes around 4 hours before your tiles are touch dry, however the sealer takes up to 24 hours to fully cure which means that you are not allowed to mop the floor or allow it to get wet for at least 24 hours after the job has been completed.

After sealing, how long until the tiles can be walked on and furniture returned?

Answer
It usually takes around 4 hours before your tiles are touch dry, which means that you can walk on them and even return most furniture items after 4 hours of completing the job, however you can not mop the tiles, or allow them to become wet for at least 24 hours as that can potentially wash off the sealer as it takes up to 24 hours to fully cure. You should not return rugs to the floor for at least 24 hours after the job has been completed, since the rug will stop your tiles from breathing before the sealer is fully cured.

Tile & Grout Cleaning

What can I do to keep my grout looking new?

Answer
To keep your tiles and grout looking new, Tile Cleaners® recommend sealing your grout lines with our recommended proven water based impregnating grout sealer, Deepshield™ Penetrating Grout Sealer. We also always recommend cleaning each week with a damp microfibre cloth and a mild detergent to remove any dirt or grime from the tiled surface. Any strong detergents( strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How do I know when my limestone tiles need restoration?

Answer
You will know it's time to have your limestone floors professionally restored once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your limestone tiles are staining easily, it's a good indication that your previous sealer is wearing off and your limestone floors will need to be resealed immediately to prevent permanent staining.

What different types of limestone tiles do Tile Cleaners® clean?

Answer
Indoor and outdoor areas, limestone pavers, liquid limestone, wherever you have limestone tiles we have the answer. External tiles, natural stone pavers and tiles, clay and concrete pavers, pool mosaics and floor tiles in porcelain or ceramic; bathroom limestone tiles or natural stone floors and walls. We cater for each and every different type of tiles you might have.

Is it safe to get my limestone tiles cleaned?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your limestone tiles. Stone tiles are porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to bring your limestone tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

What can I do to keep my limestone tiles looking new?

Answer
To keep your limestone tiles and grout looking new, Tile Cleaners ® recommend cleaning each week with a damp microfiber cloth and a mild detergent to remove any dirt or grime from the tiled surface. Any strong detergents (any strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended. Our best advice to protect your limestone tiles is to seal them with one of our highest quality sealers. This is the best protection you limestone tiles can have against staining.

There is a stain on my limestone floor. Can you remove it?

Answer
If the stain is new and has not set in well, we will probably be able to remove it. However, we cannot guarantee that we will remove it completely; we can only guarantee cleaning it back to its best possible condition. This also depends on wether the limestone tiles have been sealed previously or not. Some stains might penetrate the natural stone and settle in below the surface and can be hard to clean out. It is important to have us strip, clean and seal your limestone floor so in the future nothing will be able to stain your limestone floors.

How will you charge me for cleaning my limestone tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the limestone area?

Answer
We recommend that you measure each room separately. They way to measure is the width * length. For example a room that is 3 meters long and 2 meters wide is 3 * 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the limestone floors cleaning?

Answer
Move all furniture and items up off the floor so it is ready for us to clean when we arrive.

How often should I seal my limestone floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the limestone tiles are being exposed to. Australia's Deepshield™ range of deep impregnating water based sealer's, offer long term benefits with Deepshield™ Gold lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your limestone tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

Which process can I expect when you arrive to reseal my limestone floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the limestone is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry limestone floor and allowed to set. The newly sealed limestone floor will not only look new again, it will be protected and result in your limestone becoming easier to maintain.

When is the best time to seal my limestone floors and how do I know that mine need sealing now?

Answer
The best time to have your limestone tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your limestone tiles need sealing once you start noticing patchy sealed areas of the floor and/or your limestone tiles are staining easier.

How do I know when my Marble floors are ready for and cleaning?

Answer
You will know it's time to have your Marble tiles professionally cleaned once your Marble floors start looking dull and matte, even after you have given them an efficient domestic clean. If you notice that your Marble tiles are staining easily, this is a good indication that your previous sealer is wearing off and your Marble floors will need to be resealed immediately to prevent detrimental staining.

What different types of Marble tiles do Tile Cleaners® clean?

Answer
Indoor and outdoor areas, Polished Marble, Honed Marble, Matt Finish Marble, Porous Marble, pre-sealed Marble, wherever you have Marble tiles we have the answer. External tiles, natural stone pavers and tiles pavers, bathroom Marble tiles on floors and walls. We cater for each and every different type of tiles you might have.

What does your restoration services include?

Answer
Our Marble tiles restoration services include effective cleaning of your Marble, by employing state of the art equipment and our technical expertise. Your Marble will be brought back to their best possible condition, with our high pressure cleaning and the use of our best cleaning products and expertise.

Is it safe to get my Marble tiles cleaned?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your marble tiles. Stone tiles are porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to bring your marble tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

How often should I seal my marble floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the marble tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your marble tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I do not seal my marble floors?

Answer
Marble floors can damage easily, any oily or harsh spills can damage the marble tiles and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing you marble tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my marble floors and how do I know that mine need sealing now?

Answer
The best time to have your marble tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your marble tiles need sealing once you start noticing patchy sealed areas of the floor and/or your marble tiles are staining easier.

What can I do to keep my marble tiles looking new?

Answer
To keep your Marble tiles and grout looking new, Tile Cleaners ® recommend cleaning each week with a damp microfibre cloth and a mild detergent to remove any dirt or grime from the tiled surface. Any strong detergents (any strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended. Our best advice to protect your Marble tiles is to seal them with one of our highest quality sealers. This is the best protection you Marble tiles can have against staining.

There is a stain on my Marble floor. Can you remove it?

Answer
If the stain is new and has not set in well, we will probably be able to remove it. However, we cannot guarantee that we will remove it completely; we can only guarantee cleaning it back to its best possible condition. This also depends on wether the Marble tiles have been sealed previously or not. Some stains might penetrate the natural stone and settle in below the surface and can be hard to clean out. It is important to have us strip, clean and seal your Marble floor so in the future nothing will be able to stain your Marble floors.

How will you charge me for cleaning my Marble tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the marble area?

Answer
We recommend that you measure each marble area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the marble cleaning?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

How do I know when my sandstone tiles need restoration?

Answer
You will know it's time to have your Sandstone tiles professionally cleaned and restored once your Sandstone floors start looking dull and matte, even after you have given them an efficient domestic clean. If you notice that your Sandstone tiles are staining easily, this is a good indication that your previous sealer is wearing off and your Sandstone floors will need to be resealed immediately to prevent detrimental staining.

My front doors pavers look dull and discoloured. Can you help me restore them to their natural fresh look?

Answer
Yes we can. It is Tile Cleaners ® specialty to cater for different types of Sandstone tiles around your home. We will give your Sandstone pavers one of the best professional cleaning & restoration processes that will leave your Sandstone pavers looking fresh and back to their natural colour again.

What different types of sandstone tiles do Tile Cleaners® clean?

Answer
Indoor and outdoor areas, Sandstone pavers, liquid Sandstone, wherever you have Sandstone tiles we have the answer. External tiles, natural stone pavers and tiles, clay and concrete pavers, pool mosaics and floor tiles in porcelain or ceramic; bathroom Sandstone tiles or natural stone floors and walls. We cater for each and every different type of tiles you might have.

What does your restoration services include?

Answer
Our Sandstone restoration services include effective cleaning of your sandstone floors, by employing state-of-the-art equipment and our technical expertise. Your sandstone tiles will be brought back to their best possible condition with our high pressure cleaning and the use of our best cleaning products and expertise.

How often should I seal my sandstone floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the sandstone tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your sandstone tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

Is it safe to get my sandstone tiles cleaned?

Answer
Yes, our Sandstone tile cleaning services are safe! At Tile Cleaners ® we use only the best water based products alongside our state of the art cleaning machinery to provide the best cleaning solutions at no compromise to your Sandstone tiles condition. Stone based tiles are usually more porous and require a lot more attention than regular man made tiles, that's why its extremely important to use the right products and equipment necessary for bringing your Sandstone tiles back to their best possible condition. Tile Cleaners® prides itself for catering for each tile type.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety. This is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your sandstone floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

What can I do to keep my sandstone tiles looking new?

Answer
To keep your Sandstone tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a damp microfibre cloth and a mild detergent to remove any dirt or grime from the tiled surface. Any strong detergents (any strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended. Our best advice to protect your sandstone tiles is to seal them with one of our highest quality sealers. This is the best protection you sandstone tiles can have against staining.

There is a stain on my sandstone floor. Can you remove it?

Answer
If the stain is new and has not set in well, we will probably be able to remove it.However, we cannot guarantee that we will remove it completely; we can only guarantee cleaning it back to its best possible condition. This also depends on whether the Sandstone tiles have been sealed previously or not. Some stains might penetrate the natural stone and settle in below the surface and can be hard to clean out. It is important to have us strip, clean and seal your Sandstone floor so in the future nothing will be able to stain your Sandstone floors.

Which process can I expect when you arrive to reseal my sandstone floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the sandstone is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry sandstone floor and allowed to set. The newly sealed sandstone floor will not only look new again, it will be protected and result in your sandstone becoming easier to maintain.

When is the best time to seal my sandstone floors and how do I know that mine need sealing now?

Answer
The best time to have your sandstone tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your sandstone tiles need sealing once you start noticing patchy sealed areas of the floor and/or your sandstone tiles are staining easier.

How will you charge me for cleaning my Sandstone tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the sandstone area?

Answer
We recommend that you measure each sandstone area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

How do I know when my slate surfaces are ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your slate floors stripped, cleaned and sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your slate tiles are staining easily, it's a good indication that your previous sealer is wearing off and your slate floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have slate tiles stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your slate tiles. Stone tiles are porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to bring your slate tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

How messy is your stripping, cleaning and sealing process? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your slate tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your slate floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Which process can I expect when you arrive to reseal my slate floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the slate is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry slate floor and allowed to set. The newly sealed slate floor will not only look new again, it will be protected and result in your slate becoming easier to maintain.

What can I do to keep my slate tiles looking new?

Answer
To keep your slate tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the slate surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for slate restoration services?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review, or simply call us on 1300 771 201 for a free estimate. Before we begin our work each room is measured individually, work to be carried and all costs are confirmed with you.

How do I measure the size of the slate area?

Answer
We recommend that you measure each room of slate separately. They way to measure is the width * length. For example a room that is 3 meters long and 2 meters wide is 3 * 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the slate floors cleaning?

Answer
Move all furniture and items up off the slate floor so it is ready for us to clean when we arrive.

How often should I seal my slate floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the slate tiles are being exposed to. Australia's Deepshield™ range of deep impregnating water based sealer's, offer long term benefits with Deepshield™ Gold lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your slate tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I do not seal my slate floors?

Answer
Slate floors can damage easily, any oily or harsh spills can damage the slate tiles and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing you slate tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my slate floors and how do I know that mine need sealing now?

Answer
The best time to have your slate tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your slate tiles need sealing once you start noticing patchy sealed areas of the floor and/or your slate tiles are staining easier.

Efflorescence has built up on my slate tiles. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the slate tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What different types of tiles do Tile Cleaners® clean?

Answer
Indoor and outdoor surfaces, stone pavers, liquid stone, wherever you have stone or ceramic tiles we have a cleaning solution. External tiles, natural stone pavers and tiles, clay and concrete pavers, pool mosaics and floor tiles in porcelain or ceramic; bathroom stone tiles or natural stone floors and walls. Marble, granite and all other natural and man made surfaces. Our experienced technicians cater for each and every different tile you might have.

My front door pavers look dull and discoloured. Can you restore their natural fresh look?

Answer
Yes, we can. It is Tile Cleaners ® specialty to cater for different types of stone tiles around your home. We will provide your stone pavers with one of the best professional cleaning & restoration processes, leaving your stone pavers looking fresh and restored to their natural colour.

What does your restoration services include?

Answer
Our stone tiles restoration services include effective cleaning of your stone floors, by employing state of the art equipment and our technical expertise. Your stone tiles will be brought back to their best possible condition, with our high pressure cleaning and the use of our best cleaning products and expertise.

Is it safe to have my stone tiles cleaned?

Answer
Yes, our stone tile cleaning services are safe! At Tile Cleaners ® we use only the best water based products alongside our state of the art cleaning machinery to provide the best cleaning solutions at no compromise to your stone tiles condition. Stone based tiles are usually more porous and require a lot more attention than regular man made tiles, that's why its extremely important to use the right products and equipment necessary for bringing your stone tiles back to their best possible condition. Tile Cleaners ® prides itself for catering for each tile type.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners ® we understand the importance of your family's safety. This is why Tile Cleaners ® only use non-toxic finishing agents as we not only want to protect your stone tiles, but your families' health too. Materials and agents that can be of health hazard are not in our product portfolio and have never been.

What can I do to keep my stone tiles looking new?

Answer
To keep your stone tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a damp microfibre cloth and a mild detergent to remove any dirt or grime from the tiled surface. Any strong detergents(any strong acid or alkali) may affect the sealer. Mild detergents and pH neutral substances are strongly recommended. Our best advice to protect your stone tiles is to seal them with one of our highest quality sealers such as Australian made Deepshield® quality impregnating water based sealer. This is the best protection you stone tiles can have against staining.

There is a stain on my stone floor. Can you remove it?

Answer
If the stain is new and has not set in well we will probably be able to remove it, however we cannot guarantee that we will remove it completely; we can only guarantee cleaning to its best possible condition. This can also depend on whether the stone tiles have been sealed previously or not. Some stains may penetrate the natural stone and settle in below the surface and can be very difficult to remove completely. It is important to have us strip, clean and seal your stone floor so in the future nothing will be able to stain your stone floors.

How will you charge me for cleaning my stone tiles?

Answer
Tile Cleaners® charge per square meter for each separate room, there is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the stone area?

Answer
We recommend that you measure each concreted area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will Tile Cleaners® help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the stone cleaning?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

Does sealing make my stone or stone maintenance free?

Answer
Nothing is maintenance free! Sealing makes your surface easier to clean and harder to stain. Contaminants can therefore sit on the surface longer giving you more time to clean up before any staining occurs. On some unsealed stone staining will occur immediately. Think of your stone sealing product as a bottle of time. No stone sealing product will make a porous surface stain-proof, but will make it highly stain resistant. Using the correct stone cleaning products also makes a difference.

Why should I clean my stone surface?

Answer
Natural stone products contain dirt, residues, dust and grime in their pores. These pores need to be cleaned well before any sealant is applied to the surface of the stone. If dirt etc. is trapped under the stone sealer sooner or later it will cause a milky white residue between the top of the stone and the underside of the sealer. The only way to remove this is to remove the stone sealer and clean.

Why should I seal my stone surface and when?

Answer
Natural surfaces are subject to deterioration and degradation of appearance through traffic, UV rays, moisture, rain, chemicals, and other impurities such as oil, gas, grease, acids and salt. This can easily result in common problems such as cracking, pitting, scaling, spalling, delamination, dusting, discolouration, efflorescence, salt damage, etc. Sealing offers excellent maintenance benefits when quality products are used such as Australia's Deepshield™ deep impregnating sealers. Sealing a stone surface will provide effective protection against permanent damage but spills should still be cleaned up as quickly as possible.

How often should I re-seal?

Answer
It depends on the type of sealer used and the amount of foot traffic the surface is exposed to. Australia's Deepshield® range of deep impregnating water based sealer's offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles) you may experience a shorter lifetime. Sealing your floors can also depend on the surfaces condition. Once they start showing patchy areas and begin staining easily then you should have them resealed. A natural stone floor can keep its natural finish for a lifetime if looked after properly. To ensure that this is true make sure you use the correct products for your natural stone floor. Give us a call and we can assist you with all your enquiries.

How can I tell if my stone surface is sealed?

Answer
There is a simple test that can be performed in order for you to check if your stone, concrete or tiled floor has been sealed correctly called the water test. Pour a small amount of water onto the surface and level out with your finger and observe. If the water is absorbed then your surface is in need of sealing as soon as possible, however if the water turns into small beads and is repelled then your surface has been sealed.

Will sealing my pavers or stone stop algae growth?

Answer
Sealing changes the characteristics of pavers or stone. It doesn't change the environment. If you have a damp shady backyard the stone sealing product can't change that. Sealing will reduce the porosity of the pavers or stone and inhibit the growth of mould and algae, and also result in cleaning becoming easier.

My polished stone is sealed but still has marks - why?

Answer
Penetrating stone sealing products protect the stone from staining. Often the “stains” are not stains but are etches. These stones are acid-sensitive and any acid will burn the polish and create a dull or frosty surface. A good example is red wine. On an unsealed stone you will get a red stain and an etch, but on a sealed stone you will only get the etch. Penetrating sealers sit below the surface of the stone and prevent the red wine acid penetrating deeply to form a stain, but will allow the acid to burn the surface. Acid can come in many forms as simple as fruit or wine and salad dressings, or in the bathroom urine may do the damage. This damage can however be repaired.

What guarantee do you offer with tile sealing?

Answer
No guarantees are applicable to tile/grout sealing. Our Impregnating Water Based Sealers come with a life expectancy of up to 10 to 15 years depending on the quality of the stone, traffic levels, maintenance procedures and so forth. It is important to realise that a sealer is not impenetrable - - it provides reaction time to deal with spills. An unsealed floor can stain immediately, whereas a sealed floor is stain resistant and can have a reaction time of up to 4-5 hours. A penetrating sealer sits just below the surface of the stone and prevents spills from penetrating and hence staining the stone. It will not prevent acid based spills(eg. red wine, vinegar, urine, fruit juice etc) from etching/burning the surface of the stone, creating a dull or frosty appearance. Spills of this nature should be cleaned immediately to prevent permanent damage to the stone surface.

Which products do you use?

Answer
At Tile Cleaners ® we only use premium cleaners and sealers from leading industry suppliers as appropriate.

How do I maintain my floors after they have been cleaned/sealed?

Answer
The technician who carries out your cleaning/sealing will be able to offer maintenance advice specific to your tiled area. As a general rule we recommend the use of a mild cleaner at least weekly to maintain you tiled floors. Tiles with a textured surface may benefit from the use of a doodlebug rather than a mop for a more effective clean. Avoid the use of harsh chemicals which will decrease the life expectancy of sealers. Also when mopping make sure to change you water frequently otherwise all you might achieve is spreading dirty water around your floors!

Will Tile Cleaners® make my floors look like new again?

Answer
If your grout (and stone if applicable) has NOT been sealed previously it is possible that some staining, particularly in high traffic areas may be permanent. If your grout (and stone if applicable) HAS been sealed previously the dirt and other contaminants should have been prevented from penetrating and you may expect excellent results from cleaning.

What is Travertine?

Answer
Travertine is a form of limestone, and is related to marble, actually falling somewhere between marble and limestone in terms of its development over thousands of years, deposited by mineral springs, especially hot springs, underground rivers and other water sources. Travertine often has a fibrous or concentric appearance and exists in white, tan and cream-colored varieties. It is formed by a process of rapid precipitation of calcium carbonate, often at the mouth of a hot spring or in a limestone cave. In the latter it can form stalactites, stalagmites and other speleothems. It is frequently used in Italy and elsewhere as a building material. Travertine tiles can be very porous and vulnerable to staining. These pores are the result of gases escaping as the travertine is formed. Porous Travertine tiles that are exposed to any domestic dirt or residue are the most important to seal professionally.

How do I know when my Travertine floors are ready for and cleaning?

Answer
You will know it's time to have your Travertine tiles professionally cleaned once your Travertine floors start looking dull and matte, even after you have given them an efficient domestic clean. If you notice that your Travertine tiles are staining easily, this is a good indication that your previous sealer is wearing off and your Travertine floors will need to be resealed immediately to prevent detrimental staining.

My front doors pavers look dull and discoloured. Can you help me restore them to their natural fresh look?

Answer
Yes we can. It is Tile Cleaners ® $custom_city specialty to cater for different types of Travertine tiles around your home. We will give your Travertine pavers one of the best professional cleaning & restoration processes that will leave your Travertine pavers looking fresh and back to their natural colour again.

What does your restoration services include?

Answer
Our Travertine tiles restoration services include effective cleaning of your Travertine floors, by employing state of the art equipment and our technical expertise. Your Travertine tiles will be brought back to their best possible condition, with our high pressure cleaning and the use of our best cleaning products and expertise.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners ® $custom_city we understand the importance of your family's safety. This is why Tile Cleaners ® $custom_city only use non-toxic finishing agents as we not only want to protect your Travertine tiles, but your families' health too. Materials and agents that can be of health hazard are not in our product portfolio and have never been.

How do I measure the size of the Travertine area?

Answer
We recommend that you measure each room separately. They way to measure is the width * length. For example a room that is 3 meters long and 2 meters wide is 3 * 2 = 6m2 in total.

How often do I need to have my floor stripped and sealed?

Answer
This can be a difficult question to answer, as it depends on several factors
  • The amount of use, contact received(ie trolleys etc)
  • How often it is cleaned (swept/vacuum/mopped) and what it is cleaned with. Some brooms have quite abrasive bristles on them, which can cause damage to the floor.
  • Certain chemicals can erode the sealer, it is important that you use a PH neutral floor cleaner on your sealed floors and that the chemical dilution rates are correct. Even a PH neutral floor cleaner will become alkaline if not diluted correctly.
  • How many coats of sealer were previously laid on the floor.
  • The quality of the sealer used to seal the floor.
  • If the correct technique was previously used to seal the floor.

What do your vinyl cleaning services include?

Answer
Our vinyl services include stripping your vinyl or linoleum floor, cleaning it and then re-sealing it.

Why do I need to reseal my vinyl/lino floors?

Answer
If your vinyl floors are old, badly scratched or discoloured, we can strip the old sealer and reseal them with a high quality gloss finish to restore the look the vinyl. Resealing will extend the wear on your floors and reduce the appearance of marks and scratches, guarding against dirt penetration and abrasion.

How often do I need to reseal my vinyl/lino floors?

Answer
That depends on the area and how it is used. Commercial floors will usually require resealing every year or two, while with residential floors, its good to have them sealed every 3-10 years depending on foot traffic and use. It also depends on the quality of the sealer that is used and the way it has been applied. If you have the procedure professionally done you will get the most out of it and be saving time and money.

What is vinyl/lino strip and seal?

Answer
Vinyl strip and seal is simply the process of stripping the coating off the vinyl floor before resealing. Vinyl flooring starts to appear dull and lifeless over time, making it look older and affecting the feel of any area. By stripping and resealing, you can restore the vinyl back to a beautiful, lustrous appearance and eliminate the burden and cost of installing new flooring.

What is the process to expect when you arrive to reseal my vinyl/lino floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the vinyl is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry vinyl surface and allowed to set. The newly sealed vinyl will not only look new again, it will be protected and result in your vinyl becoming easier to maintain.

How long does it take to reseal my vinyl/lino floors?

Answer
It depends on the size of the area but 4 - 8 hours should be expected. Using the most modern equipment means we can strip, clean and reseal during the same day so you don't have to with more than one appointment.

Why do I need to strip my vinyl/lino floors?

Answer
If you want your vinyl floors to be their cleanest and looking their best you need a professional to strip the wax from the surface which will remove the film of grime that you are seeing. After the floor is stripped of the previous wax and the surface professionally cleaned and a quality sealer applied, you will have the freshest and cleanest looking vinyl.

Is it possible to have my vinyl/lino floors stripped too often?

Answer
Yes, you should only have your floors stripped every 3-10 years for residential floors and every 1-3 years for commercial floors. It is best to have your floors buffed and polished on a regular basis to keep them looking new.

How do I know when my vinyl/lino floors are ready for stripping and cleaning?

Answer
You will know it's time once your floors start looking dull and matte even after a proper cleaning.

What does your restoration services include?

Answer
Our floor restoration services include effective cleaning and polishing of vinyl and linoleum floors and their long-term protection by employing state-of-the-art equipment and technical expertise. Your floor will be in its best possible state, just give us a call and let us handle everything.

What can I do to keep my vinyl/lino floor looking new?

Answer
Some basic precautions can help to keep your floor in good condition such as using a doormat at entrances, and regular sweeping to avoid grit being walked into the floor.

How do I properly clean and maintain my vinyl/lino flooring?

Answer
Sweep or vacuum vinyl floors with a solid floor attachment. To clean dirt that won't come up with a sweep or vacuum, use a non-rinsing cleaner that leaves no film and a mop. Never use an abrasive cleaner, oil cleaner, or dish detergent.

How will you charge me for stripping and sealing my vinyl surfaces?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the vinyl area?

Answer
We recommend that you measure each vinyl area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

How long does the vinyl floor take to dry?

Answer
It depends on the airflow and weather conditions the day that the service is done but usually drying requires around three to six hours.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

Do you repair vinyl and linoleum flooring?

Answer
We do not carry out repairs to damage such as cuts and scratches but we can restore your vinyl with our stripping, cleaning and sealing process. If you have small scratches in your vinyl, after we buff and polish they are often hidden, however deep scratches may still be evident.

My vinyl/linoleum floors are very old and dull can you make them look new again?

Answer
It really depends on how old your vinyl is. A Tile Cleaners® technician will carry out an inspection to decide if your vinyl can be restored.

There is a stain on my vinyl/linoleum floor can you remove it?

Answer
If the stain is new and has not yet set in we will probably be able to remove it. It is important to strip, clean and seal your surfaces to prevent staining occurring to your vinyl floor.

What is the difference between linoleum and vinyl flooring?

Answer
The primary difference between linoleum and vinyl is that linoleum floors need to be refinished at regular intervals, whereas vinyl floors are more durable and need only occasional resealing when the sealant wears leaving the tiles in danger of being scuffed or torn.

How do I know when my grout is in need of professional cleaning?

Answer
You will know when to have it done once the grout starts looking dull and discoloured even after a proper cleaning.

What can I do to keep my grout looking new?

Answer
To keep your tiles and grout looking new, Tile Cleaners® recommend sealing your grout lines with our recommended proven water based impregnating grout sealer, Deepshield™ Penetrating Grout Sealer. We also always recommend cleaning each week with a damp microfibre cloth and a mild detergent to remove any dirt or grime from the tiled surface. Any strong detergents( strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How do I know when my granite floors are ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your granite floors stripped, cleaned and sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your granite tiles are staining easily, it's a good indication that your previous sealer is wearing off and your granite floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have granite tiles stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your granite tiles. Stone tiles are porous and require more attention than man made tiles which is why its extremely important to use the correct products and equipment necessary to bring your granite tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

How messy is your stripping process? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your granite tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Why do I need to strip my granite surfaces.

Answer
If you want your granite surfaces to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the sealer applied. You will have the freshest and cleanest possible granite floors once we are finished with the process.

What is a granite tiles strip and seal?

Answer
Granite tiles stripping and sealing is simply the process of stripping the coating off the granite floor before resealing it. Granite flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your granite and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my granite floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the granite is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry granite floor and allowed to set. The newly sealed granite floor will not only look new again, it will be protected and result in your granite becoming easier to maintain.

How often should I seal my granite floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the granite tiles are being exposed to. Australia's Deepshield® range of impregnating water based sealer's offer long term benefits with Deepshield Gold®, specifically engineered for denser surfaces such as granite lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your granite tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I do not seal my granite floors?

Answer
Granite floors can be porous, oily or harsh spills can damage the granite tiles and penetrate the pores leaving permanent staining unreachable by domestic cleaning methods. We strongly recommend sealing you granite tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my granite floors and how do I know that mine need sealing now?

Answer
The best time to have your granite tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your granite needs sealing once you start noticing patchy sealed areas and/or your granite tiles are staining easier.

Will sealing my granite prevent efflorescence?

Answer
Efflorescence is a problem that most porous tiles can face. It's the tendency of the water in the granite to bring salts from the stone to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your granite tiles with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the tiles, for example a water pipe leak or damaged grout.

Efflorescence has built up on my granite tiles. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the granite tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my granite tiles looking new?

Answer
To keep your granite tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the granite surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for stripping and sealing my granite tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the granite area?

Answer
We recommend that you measure each granite area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the granite cleaning?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

How do I know when my quarry tile floors are ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your quarry tile floors stripped, cleaned and sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your quarry tiles are staining easily, it's a good indication that your previous sealer is wearing off and your quarry tile floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have quarry tiles stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your quarry tiles.

How messy are the processes? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your quarry tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your quarry floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my quarry tile floors.

Answer
If you want your quarry floors to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the sealer applied. You will have the freshest and cleanest possible quarry tilevfloors once we are finished with the process.

What is a quarry tiles strip and seal?

Answer
Quarry tiles stripping and sealing is simply the process of stripping the coating off the quarry tile floor before resealing it. Quarry tile flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your quarry and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my quarry tile floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the quarry tile is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry quarry tile floor and allowed to set. The newly sealed quarry tile floor will not only look new again, it will be protected and result in your quarry tile surfaces becoming easier to maintain.

How often should I seal my quarry tile floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the quarry tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your quarry tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I do not seal my quarry tile floors?

Answer
Quarry tile floors can damage easily, any oily or harsh spills can damage the quarry tiles and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing you quarry tiles to keep their fresh look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my quarry tile floors and how do I know that mine need sealing now?

Answer
The best time to have your quarry tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your quarry tiles need sealing once you start noticing patchy sealed areas of the floor and/or your quarry tiles are staining easier.

Will sealing my quarry tiles prevent efflorescence?

Answer
Efflorescence is a problem that quarry tiles and most porous tiles can face. It's the tendency of the water in the tiles to bring salts from the material to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your quarry tiles with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the tiles, for example a water pipe leak or damaged grout.

Efflorescence has built up on my quarry tiles. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the quarry tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my quarry tiles looking new?

Answer
To keep your quarry tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the quarry surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for stripping and sealing my quarry tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the quarry tile area?

Answer
We recommend that you measure each area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the quarry cleaning?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

How do I know when my terracotta floors are ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your terracotta floors stripped, cleaned and sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your terracotta tiles are staining easily, it's a good indication that your previous sealer is wearing off and your terracotta floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have terracotta tiles stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your terracotta tiles.

How messy are the processes? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your terracotta tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your terracotta floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my terracotta floors?

Answer
If you want your terracotta floors to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the sealer applied. You will have the freshest and cleanest possible terracotta floors once we are finished with the process.

What is a terracotta tiles strip and seal?

Answer
Terracotta tiles stripping and sealing is simply the process of stripping the coating off the terracotta floor before resealing it. Terracotta flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your terracotta and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my terracotta floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the terracotta is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry terracotta floor and allowed to set. The newly sealed terracotta floor will not only look new again, it will be protected and result in your terracotta becoming easier to maintain.

How often should I seal my terracotta floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the terracotta tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your terracotta tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I do not seal my terracotta floors?

Answer
Terracotta floors can damage easily, any oily or harsh spills can damage the terracotta tiles and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing you terracotta tiles to keep their fresh look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my terracotta floors and how do I know that mine need sealing now?

Answer
The best time to have your terracotta tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your terracotta tiles need sealing once you start noticing patchy sealed areas of the floor and/or your terracotta tiles are staining easier.

Will sealing my terracotta prevent efflorescence?

Answer
Efflorescence is a problem that terracotta and most porous tiles can face. It's the tendency of the water in the terracotta to bring salts from the material to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your terracotta tiles with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the tiles, for example a water pipe leak or damaged grout.

Efflorescence has built up on my terracotta tiles. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the terracotta tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my terracotta tiles looking new?

Answer
To keep your terracotta tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the terracotta surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for stripping and sealing my terracotta tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the terracotta area?

Answer
We recommend that you measure each terracotta area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

What should I do to prepare for the terracotta cleaning?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

How do I know when my bluestone floors are ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your bluestone floors stripped, cleaned and sealed once they begin to appear dull or "matte" even after you have given them an efficient regular clean. If you notice that your bluestone tiles are staining easily, it is a good indication that your previous sealer is wearing off and your bluestone floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have bluestone tiles stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your bluestone tiles. Stone tiles are porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to bring your bluestone tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

How messy are your restoration processes? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your bluestone tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your bluestone floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

What is a bluestone tiles strip and seal?

Answer
Bluestone tiles stripping and sealing is simply the process of stripping the coating off the bluestone floor before resealing it. Bluestone flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your bluestone and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my bluestone floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the bluestone is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry bluestone floor and allowed to set. The newly sealed bluestone floor will not only look new again, it will be protected and result in your bluestone becoming easier to maintain.

How often should I seal my bluestone floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the bluestone tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your bluestone tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I do not seal my bluestone floors?

Answer
Bluestone floors can damage easily, any oily or harsh spills can damage the bluestone tiles and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing you bluestone tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my bluestone floors and how do I know that mine need sealing now?

Answer
The best time to have your bluestone tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your bluestone tiles need sealing once you start noticing patchy sealed areas of the floor and/or your bluestone tiles are staining easier.

Will sealing my bluestone prevent efflorescence?

Answer
Efflorescence is a problem that bluestone and most porous tiles can face. It's the tendency of the water in the bluestone to bring salts from the stone to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your bluestone tiles with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the tiles, for example a water pipe leak or damaged grout.

What can I do to keep my bluestone tiles looking new?

Answer
To keep your bluestone tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the bluestone surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for bluestone restoration services?

Answer
Tile Cleaners® charge per square meter for each separate room or area. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the bluestone area?

Answer
We recommend that you measure each bluestone area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the bluestone cleaning?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

How long does it take for the concrete sealer to dry?

Answer
Most concrete sealers dry fairly quickly and are usually touch-dry after 4 hours. This is true of both penetrating and topical sealers. Penetrating sealers usually fully cure in 24 hours with topical sealers generally taking up to 48 hours to fully dry.

Is polishing concrete a messy process?

Answer
Most of our procedures use water in order to minimise dust production. Polishing can create a slurry, however we extract as we go by employing quality equipment and with our technicians years of expertise, once finished your surfaces will be left in their best possible condition.

Why should I seal my concrete?

Answer
Concrete surfaces are subject to deterioration and degradation of appearance through traffic, UV rays, moisture, rain, chemicals, and other impurities such as oil, gas, grease, acids and salt. This can easily result in common problems such as cracking, pitting, scaling, spalling, delamination, dusting, discolouration, efflorescence, salt damage, etc. Concrete sealing offers excellent maintenance benefits when quality products are used such as Australia's Deepshield™ deep impregnating sealers.

Can penetrating concrete sealers be applied over topical sealers?

Answer
No, topical sealers create a membrane, film, or barrier that prevents the penetrating sealers from absorbing into the surface. Applying a penetrating sealer to a surface, requires any topical sealer to be removed prior to application.

How do I clean my polished concrete?

Answer
The best way to keep your polished concrete in good condition is to use a ph neutral cleaner followed by clean water for spills, otherwise a microfibre mop will get rid of dust.

How do I know when my polished concrete is ready for cleaning, stripping and resealing?

Answer
You will know it's time to have your concrete floors stripped, cleaned and sealed once they begin to appear dull or “matte” even after you have given them an efficient regular clean. If you notice that your concrete surfaces are staining easily, it's a good indication that your previous sealer is wearing off and your concrete floors will need to be resealed immediately to prevent permanent staining.

Is it safe to have concrete stripped and sealed?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your concrete surfaces.

How messy are the processes? Will you damage my walls or skirting boards?

Answer
Tile Cleaners® prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your concrete floors or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Tile Cleaners® technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your polished concrete floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Why do I need to strip my concrete floors?

Answer
If you want your concrete floors to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the sealer applied. You will have the freshest and cleanest possible polished concrete floors once we are finished with the process.

What is a concrete strip and seal?

Answer
Concrete stripping and sealing is simply the process of stripping the coating off the concrete floor before resealing it. Concrete flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your polished concrete and eliminate the cost of laying new flooring.

Which process can I expect when you arrive to reseal my polished concrete floors?

Answer
Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if it was applied, the polished concrete is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry concrete floor and allowed to set. The newly sealed concrete floor will not only look new again, it will be protected and result in your polished concrete becoming easier to maintain.

How often should I seal my polished concrete floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the polished concrete is being exposed to. Australia's Deepshield™ range of deep impregnating water based sealer's, offer long term benefits with Deepshield™ Gold lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor concrete), you may experience a shorter lifetime. Sealing your polished concrete may also depend on the surfaces condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I don't seal my concrete floors?

Answer
Concrete floors can damage fairly easily, any oily or harsh spills can damage the surface and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing you concrete surfaces to keep its fresh look and feel, to protect it against permanent staining and to prevent any future accidental damage. Your surfaces will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my concrete and how do I know that mine need sealing now?

Answer
The best time to have your concrete sealed is immediately after installation to prevent any accidental staining or damage. You will know that concrete needs sealing once you start noticing patchy sealed areas of the floor and/or your concrete starts staining easier.

Will sealing my concrete prevent efflorescence?

Answer
Efflorescence is a problem that concrete and most porous surfaces can face. It's the tendency of the water in the concrete to bring salts from the material to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your concrete with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the concrete, for example a water pipe leak or damaged grout.

Efflorescence has built up on my concrete. Can you remove it?

Answer
Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the concrete or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.

What can I do to keep my concrete surfaces looking new?

Answer
To keep your concrete surfaces looking new, Tile Cleaners® recommend cleaning each week with a mild detergent to remove any dirt or grime from the concrete surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

How will you charge me for stripping and sealing my concrete surfaces?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the concreted area?

Answer
We recommend that you measure each concreted area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the concrete sealing?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

How do I know when my terrazzo floors are ready for cleaning?

Answer
You will know it's time to have your terrazzo tiles professionally cleaned once your terrazzo floors start looking dull and matte even after you have given them an efficient domestic clean. If you notice that your terrazzo tiles are staining easily, this is a good indication that your previous sealer is wearing off and your terrazzo floors will need to be resealed immediately to prevent detrimental staining.

What is a terrazzo strip and seal?

Answer
Quarry tiles stripping and sealing is simply the process of stripping the coating off the terrazzo tile floor before resealing it. Terrazzo flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing, you can bring back the beautiful, lustrous appearance of your terrazzo and eliminate the cost of laying new flooring.

What does your restoration services include?

Answer
Our terrazzo tiles restoration services include effective cleaning of your terrazzo floors, by employing state-of-the-art equipment and our technical expertise. Your terrazzo tiles will be brought back to their best possible condition with our high pressure cleaning and the use of our best cleaning products and expertise.

Is it safe to get my terrazzo tiles cleaned?

Answer
Yes, our tile cleaning services are safe! Tile Cleaners® generally use only the highest quality water based products alongside our state of the art cleaning machinery to provide the best cleaning solution without compromising your terrazzo tiles. Stone tiles are porous and require more attention than man made tiles, which is why its extremely important to use the correct products and equipment necessary to bring your terrazzo tiles back to their best possible condition. Tile Cleaners® prides itself on specifically catering for each tile variety.

Are your cleaning products toxic?

Answer
Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your terrazzo floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

How often should I seal my terrazzo floors?

Answer
It depends on the type of sealer used and the amount of foot traffic the terrazzo tiles are being exposed to. Australia's Deepshield® range of deep impregnating water based sealer's, offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles), you may experience a shorter lifetime. Sealing your terrazzo tiles can also depend on the tiles condition. Once they start showing patchy areas and are staining easily then you should have them resealed. Give us a call and we can assist you with all your enquiries.

What happens if I don't seal my terrazzo floors?

Answer
Terrazzo floors can damage easily, any oily or harsh spills can damage the terrazzo tiles and penetrate the pores leaving a permanent stain, unreachable by domestic cleaning methods. We strongly recommend sealing you terrazzo tiles to keep their natural look and feel, to protect them against permanent staining and to prevent any future accidental damage. They will look their very best for longer and will be easier and more convenient to maintain.

When is the best time to seal my terrazzo floors and how do I know that mine need sealing now?

Answer
The best time to have your terrazzo tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your terrazzo tiles need sealing once you start noticing patchy sealed areas of the floor and/or your terrazzo tiles are staining easier.

What can I do to keep my terrazzo tiles looking new?

Answer
To keep your Terrazzo tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a damp microfibre cloth and a mild detergent to remove any dirt or grime from the tiled surface. Any strong detergents (any strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended. Our best advice to protect your terrazzo tiles is to seal them with one of our highest quality sealers. This is the best protection you terrazzo tiles can have against staining.

There is a stain on my terrazzo floor. Can you remove it?

Answer
If the stain is new and has not set in well, we will probably be able to remove it. However, we cannot guarantee that we will remove it completely; we can only guarantee cleaning it back to its best possible condition. This also depends on whether the terrazzo tiles have been sealed previously or not. Some stains might penetrate the natural stone and settle in below the surface and can be hard to clean out. It is important to have us strip, clean and seal your terrazzo floor so in the future nothing will be able to stain your terrazzo floors.

How will you charge me for cleaning my terrazzo tiles?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the terrazzo area?

Answer
We recommend that you measure each terrazzo area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the terrazzo cleaning?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

What do your grout cleaning services include?

Answer
Tile Cleaners® services include scrubbing your grout with our tools and equipment(Turbo Hybrid Machines & Scrubbers) to restore your grout back to it's best possible condition. In small areas where we can't use our machines, the job will be done manually.

How do I measure the size of the area where I need the grout restored?

Answer
We recommend that you measure each area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 metres long and 2 meters wide is 3 × 2 = 6m2 in total.

Are your grout cleaning products toxic?

Answer
Here at Tile Cleaners ® $custom_city we understand the importance of your family's safety, which is why Tile Cleaners ® use only non-toxic finishing agents as we not only want to protect your grout, but your family's health too. Materials and agents that can be a health hazard are not in our product portfolio and have never been.

What does a proper grout maintenance routine include?

Answer
A proper maintenance routine typically includes stripping and cleaning and resealing at least once every year or two, especially in commercial areas with high foot traffic, annually cleaning is recommended.

How will you charge me for stripping, cleaning and sealing my grout?

Answer
We charge per square meter for each separate room. There is a price list on the cleaners website for you to review. We prefer you measure each room individually before we come so when we charge you in the end it will be fast and easy for everyone.

How do I schedule an estimate with Tile Cleaners®?

Answer
Simply click on the location nearest to you and email the local office with your contact information or call the number of your local Tile Cleaners ® $custom_city representative.

How much does an estimate cost?

Answer
In most cases Tile Cleaners ® $custom_city can give you a quote over the phone for free. In some cases we will need to come and check the work to be done prior to giving you a quote. This depends on the size and nature of the work required.

How long does the estimate take?

Answer
In most cases, we can give you an approximate quote / estimate over the phone within 5 - 10 minutes. We will also inspect the area and confirm the quote on the day the job is booked for to get your final approval prior to starting any work.

Once decided, how long will it take to schedule the work on my grout?

Answer
Most of our work can be scheduled within 2 - 10 days, and is usually done on the same day we come out to confirm the quote.

What type of grout cleaner is used?

Answer
Tile Cleaners ® $custom_city uses a low pressure / hot water system to clean your grout. The vapour system will heat water to up to 320 degrees, cleaning your grout using tap water, and leaving your grout in a pH neutral state.

Do you use chemical cleaners?

Answer
Some cleaning situations require pre-treatment using a chemical cleaner. Our chemical cleaner contains no acid or bleach as these ingredients can do long term damage to your grout. The solution is then followed by our vapour technology, removing the discoloration and any chemical residue from the grout joint. However in some cases we will need to use chemicals that do contain small amounts of bleach or acid when the grout is particularly old and discoloured.

Why use grout cleaner and vapour cleaning?

Answer
The vapour cleaning process eliminates the cleaner from the pores of the joint leaving it in a pH neutral state.

Why not just scrub the grout with a brush and mop it clean?

Answer
Mopping does not remove all excess cleaner, which becomes absorbed in the pores of the grout. The cleaner can disrupt the pH level of the floor creating a dirt magnet after completion.

Do you use truck mounted cleaning equipment?

Answer
Sometimes, depending on the size and nature of the work required. The truck mounted equipment generates pressure between 1500 - 3000 psi so we adjust the pressure depending on the type of tile and grout you have, otherwise the amount of pressure generated will create small cracks in the joint along with exploiting existing cracks if the wrong pressure is used.

What is grout recolouring?

Answer
Recolouring grout is the application of a grout colourant to completely change or enhance the colour of your grout.

Why recolour my grout?

Answer
In some circumstances, your existing grout can be soiled to the point it will not clean well enough to be acceptable. Grout can also fade if exposed to excessive foot traffic or sunlight making it impossible to eliminate color variations in your grout.

Can grout recolouring make my grout lighter?

Answer
Yes, your existing grout can be re-coloured to a lighter or darker shade of your existing grout or a different colour altogether to match your changing décor.

Can you tell if grout has been recoloured?

Answer
The recolouring process will leave your grout looking brand new, eliminating any colour variations. The colour sealer used is a penetrating colour sealer leaving the grout in its natural state as it bonds to the silica in the grout joint. Some colour sealers on the market are topical, causing your grout to look painted.

How do I know when my grout is in need of professional cleaning?

Answer
You will know when to have it done once the grout starts looking dull and discoloured even after a proper cleaning.

The tile supplier said to seal my porcelain but my tiler said not to - why?

Answer
The truth is porcelain has created much confusion in the market place and many pages have been written to try to put all issues into perspective. The more questions you ask the more confused you will be. As a rule of thumb, non-porous porcelain doesn't need to be sealed, but porous porcelain does need sealing. A good penetrating sealer such as Deepshield Gold® fills these pores and sets up excellent stain protection. If you are not sure if the your porcelain is porous or not, you test it by dropping some water on a one of the tiles, leave it on for 15 minutes, then wipe it off with a cloth. If the water leaves a wet mark in the tile that takes a while to dry, then it's porous and needs sealing, if not, and it wipes of dry, then your porcelain tiles are not porous and you do not need to seal them.

How does you achieve such a clean finish?

Answer
The combination of emulsification, heat, pressure and vacuum surgically removes the build up of dirt, grease and grime from the micro pores of the different surfaces. First the emulsifier disloves these contaminants and then the heat and pressure combine with the vacuum to remove them.

Can I use Vinegar to clean my sealed stone floors and bench tops?

Answer
Vinegar is an acid based product and will burn or etch a polished stone surface.

How do I remove leaf and pet dropping stains from my sealed outdoor paving?

Answer
Apply bleach or pool chlorine to the sealed surface. Allow 30minutes to react with the stain then hose off.

How much does it cost to have my floor cleaned?

Answer
The price depends on a number of variables, including the size of the area and the type of material being cleaned.

Tile Replacement & Repair

What different types of Limestone tiles do Tile Cleaners® repair?

Answer
We repair all types of Indoor and outdoor Limestone Tiles, Polished Limestone, Honed Limestone, Matt Finish Limestone, Porous Limestone, pre-sealed Limestone, wherever you have Limestone tiles we have the answer. External tiles, natural stone pavers and tiles pavers, bathroom Limestone tiles on floors and walls. We cater for each and every different type of tiles you might have.

What does your repair services include?

Answer
Our tiles repair services will depend on the condition and the need of your Limestone tiles, by employing state of the art equipment and our technical expertise. Your Limestone tiles will be brought back to their best possible condition, with the use of our best repair products and expertise.

Is it safe to get my Limestone tiles repaired?

Answer
Yes, our Limestone tile repair services are safe! At Tile Cleaners ® we use only the best water based products alongside our state of the art repair machinery to provide the best repair solutions at no compromise to your Limestone tiles condition. Stone based tiles are usually more porous and require a lot more attention than regular man made tiles, that's why its extremely important to use the right products and equipment necessary for bringing your Limestone tiles back to their best possible condition. Tile Cleaners ® prides itself for catering for each tile type.

Are the products you use while repairing my Limestone tiles toxic?

Answer
Here at Tile Cleaners ® we understand the importance of your family's safety. This is why Tile Cleaners ® only use non-toxic finishing agents as we not only want to protect your Limestone tiles, but your families' health too. Materials and agents that can be of health hazard are not in our product portfolio and have never been.

There is a stain on my Limestone floor. Can you remove it?

Answer
If the stain is new and has not set in well, we will probably be able to remove it by cleaning only. This also depends on wether the Limestone tiles have been sealed previously or not. However, whenever the stain is permanent or the Limestone appears to be damaged, honing or resurfacing will be required. Honing is different from cleaning and is done by our spacialized Limestone honing experts.

How will you charge me for repairing my Limestone tiles?

Answer
For repairing Limestone tiles, our charge will depend on the requirements of the job. We have a standard pricing and we can usually give you an idea of the cost involved on the spot.

Will you help me move my furniture?

Answer
Tile Cleaners ® do not move large furniture because we are not insured for such work but we can help you move your smaller items.

What should I do to prepare for the Limestone floors repair?

Answer
Move all furniture and items up off the floor so it is ready for us to start when we arrive.

What different types of Marble tiles do Tile Cleaners® repair?

Answer
We repair all types of Indoor and outdoor Marble Tiles, Polished Marble, Honed Marble, Matt Finish Marble, Porous Marble, pre-sealed Marble, wherever you have Marble tiles we have the answer. External tiles, natural stone pavers and tiles pavers, bathroom Marble tiles on floors and walls. We cater for each and every different type of tiles you might have.

What does your repair services include?

Answer
Our tiles repair services will depend on the condition and the need of your Marble tiles, by employing state of the art equipment and our technical expertise. Your Marble tiles will be brought back to their best possible condition, with the use of our best repair products and expertise.

Is it safe to get my Marble tiles repaired?

Answer
Yes, our Marble tile repair services are safe! At Tile Cleaners ® we use only the best water based products alongside our state of the art repair machinery to provide the best repair solutions at no compromise to your Marble tiles condition. Stone based tiles are usually more porous and require a lot more attention than regular man made tiles, that's why its extremely important to use the right products and equipment necessary for bringing your Marble tiles back to their best possible condition. Tile Cleaners ® prides itself for catering for each tile type.

Are the products you use while repairing my Marble tiles toxic?

Answer
Here at Tile Cleaners ® we understand the importance of your family's safety. This is why Tile Cleaners ® only use non-toxic finishing agents as we not only want to protect your Marble tiles, but your families' health too. Materials and agents that can be of health hazard are not in our product portfolio and have never been.

There is a stain on my Marble floor. Can you remove it?

Answer
If the stain is new and has not set in well, we will probably be able to remove it by cleaning only. This also depends on wether the Marble tiles have been sealed previously or not. However, whenever the stain is permanent or the Marble appears to be damaged, honing or resurfacing will be required. Honing is different from cleaning and is done by our spacialized Marble honing experts.

How will you charge me for repairing my Marble tiles?

Answer
For repairing Marble tiles, our charge will depend on the requirements of the job. We have a standard pricing and we can usually give you an idea of the cost involved on the spot.

Will you help me move my furniture?

Answer
Tile Cleaners ® do not move large furniture because we are not insured for such work but we can help you move your smaller items.

What should I do to prepare for the Marble floors repair?

Answer
Move all furniture and items up off the floor so it is ready for us to start when we arrive.

Wood Waxing / Buffing

How long does it take to polish or reseal my timber floors?

Answer
It depends on the size of the area but 4 - 6 hours should be expected. Using the most modern equipment means we can complete work during the same day so you re not inconvenienced with more than one appointment.

How do I know when my timber floors are ready for buffing or polishing?

Answer
You will know it's time once your floors start looking dull and matte even after a proper cleaning.

What can I do to keep my timber floors looking new?

Answer
Some basic precautions can help to keep your floor in good condition such as using a doormat at entrances, and regular sweeping to avoid grit being walked into the floor.

Can a wood floor be damp-mopped?

Answer
When cleaning a surface-finished floor, follow the manufacturer's recommendations. You may generally use a dampened(near dry) mop to maintain a wood floor; however excessive moisture will cause damage. Standing water can dull the finish, damage the wood, and leave a discolouring residue. If water spills on a wood floor, immediately wipe it up with a clean cloth.

How can I prevent scratches on wood flooring?

Answer
Place mats and throw rugs at doorways to help protect wood floors from grit, dirt and sand. Place felt pads under furniture legs and vacuum/dust your wood floor regularly.

How will you charge me for buffing my wood surfaces?

Answer
Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the area to be polished, sealed or buffed?

Answer
We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Answer
Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the wood polishing, sealing or buffing?

Answer
Move all furniture and items off the floor so it is ready for when we arrive.

How long does the sealer take to dry?

Answer
If you are getting your floors sealed, then you should keep in mind that it usually takes around 4 hours before your tiles are touch dry, however the sealer takes up to 24 hours to fully cure which means that you are not allowed to mop the floor or allow it to get wet for at least 24 hours after the job has been completed.

After sealing, how long until the tiles can be walked on and furniture returned?

Answer
It usually takes around 4 hours before your tiles are touch dry, which means that you can walk on them and even return most furniture items after 4 hours of completing the job, however you can not mop the tiles, or allow them to become wet for at least 24 hours as that can potentially wash off the sealer as it takes up to 24 hours to fully cure. You should not return rugs to the floor for at least 24 hours after the job has been completed, since the rug will stop your tiles from breathing before the sealer is fully cured.